EXPERIENCE SUMMARY

I have nearly ten plus years of total IT experience with expertise in software design, development, programming and debugging of commercial applications using Visual Studio 2010, .NET, SQL Server and other Microsoft Technologies. I have a certification in Microsoft Dynamics CRM 4.0 and a strong working experience in MS Dynamics CRM 2011 . I hold a bachelor’s degree in Electronics & Communication engineering from a reputed university and a higher diploma in software engineering. My role and responsibilities in the industry can be summarized below:

• Analyze and monitor all stages of software development life cycle.
• Participate in determining, analyzing and translating business needs into functional requirements.
• Manage the customizations, extensions and integration of the CRM applications.
• Expertise in developing, debugging and deploying plug - ins, custom workflow activities and java script extensions for MS Dynamics CRM 2011.
• Expertise in the use of web services and interacting with MS CRM database through the use of web service methods using SDK.
• Customize, create and implement reports using SSRS.
• Perform various operations like data migrations and updating using LINQ and XRM that help in facilitating data migration within the CRM across various entities.
• Specialize in design, develop and deploy customized web-based solutions for MS Dynamics CRM, with emphasis on programming in ASP.net, C#, VB.NET, SQL Server 2005- 2008 R2.
• Strong knowledge and experience of Microsoft Dynamics CRM functionalities and business process analyst.
• Team player as when working with multitasking, problem solving and time sensitivity.
• Excellent communication, negotiation, convincing and listening skills.
• Efficient planning, coordinating, controlling and decision-making skills.
• Participate in requirements gathering and definition.
• Participate in on-call and emergency support of production systems and services.
• Participate and drive proof of concept evaluations on new technologies.
• Currently in the process of upgrading to Microsoft AX and Great Plains.

TECHNICAL SKILL SET

Internet Technologies: ASP.net, ASP, HTML, HTML5, CSS, XML, IIS, AJAX.

RDBMS: SQL Server 2000 - 2005,2008, 2008 R2 MS-Access,

Operating System: MS-Windows server 2000/2003/2008/ , Windows XP/Vista/7

Languages: C#, VB.NET, VB, JavaScript, Jquery.

PC Software: MS Office, Visio, Project, Crystal Reports, Microsoft CRM 3.0, MS CRM 4.0, MS CRM 2011, SQL Reporting Service.

PROFESSIONAL EXPERIENCE

Confidential 

Role and responsibilities involved the following:

• I was the lead developer of the project.
• Managed and controlled the functionalities and validations of entity controls through Java script.
• Retrieved and updated data in the MS CRM platform by making use of OData protocol through JSON and REST architecture.
• Extensively created, debugged and deployed various plug-in’s that incorporated the business logic into the Application.
• Designed and developed web pages and integrated them with CRM using SDK.
• Participate in determining, analysing and translating business needs into functional requirements.
• Function as an off hours escalation point of contact in case of unplanned events.
• Planning, coordinating, controlling and involved in critical decision-making.

Confidential 

Role and responsibilities involved the following:

• Applied update roll-ups from Roll-up 4 through Roll-up 11 for MS crm 2011.
• Created new entities and customised the existing entities.
• Managed and controlled the functionalities of entity screens through Java script.
• Facilitated data migration from a legacy database into CRM using Scribe.
• Created an auto-number plug-in for Account and contact entities.
• Designed and developed web pages and integrated them with CRM.
• Designed and developed CRM views and reports for daily and analysing process by using Microsoft Filter View and Microsoft SQL Reporting Service.
• Created and customised and implemented new reports in MS CRM using Business Intelligence.

Experience/ Project Details

Confidential 

Role and responsibilities involved the following:

• Designed and developed web applications and integrated them with CRM.
• The development was partly done at Off-shore and I was coordinating and leading an Off-Shore team of Confidential .
• Created new stored procedures and also updated the existing ones.
• Participated in determining, analysing and translating business needs into functional requirements.
• Designed and developed CRM views and reports for daily and analysing process by using Microsoft Filter View and Microsoft SQL Reporting Service.
• Created and customised and implemented new reports in MS CRM using Business Intelligence.

Confidential 

Role and responsibilities involved the following:

• Upgraded, customized and enhanced IDSS application.
• Customized created and implemented reports using SSRS.
• Created new stored procedures and views, and also updated the existing ones.
• Participated in determining, analyzing and translating business needs into functional requirements.
• Analysed and modified SSIS packages that were used to migrate the data from the external system.

Confidential 

Role and responsibilities involved the following:

• Upgraded and enhanced various .NET applications and portals from Visual studio 3.5 to visual studio 4.0 . These applications are integrated with MS Dynamics CRM.
• Replaced grid controls on existing applications by the gridview control of VS 4.0.
• Customized and designed CRM reports to specific business requirements need by using SQL Reporting Services.
• Created new stored procedures and also updated the existing ones.
• Participated in determining, analyzing and translating business needs into functional requirements.
• Ensure that the (CRM) is properly configured and implemented based on requirements.

Confidential

• Used Web Service to interact with data from the CRM system.
• Used XRM to interact with data from the CRM system.
• Participated in modifying and changing the architecture of the current CCI Retention application.
• Wrote, debugged and deployed plug-ins using C#.
• Development and trouble shooting of the CCI Retention Application.
• Wrote JavaScript to customize system at the user level.
• Deployed customization using CRM utilities.
• Customized, created and designed new CRM reports in SSRS using SQL and filtered views.

Experience/ Project Details

Confidential (Los Angeles)

• Customized and developed CRM screens to match the pilot application.
• Wrote, debugged and deployed plug-ins using C#.
• Development and trouble shooting of the CRM Applications.
• Wrote JavaScript’s and AJAX to customize system at the user level.
• Developed SSIS packages to facilitate data migration from the pilot application.

Confidential (Seattle)

Role and responsibilities involved the following:

• Used Web Service to interact with data from the CRM system.
• Wrote JavaScript to customize system at the user level.
• Installation, deployment and trouble shooting of CRM app on different servers.
• Deployed customization using CRM utilities.
• Wrote SQL queries to show statistical data at user level.
• Used SSIS packages to migrate date into production database.