SUMMARY:

• 22 + years in Software Engineering Design, Development, Quality Assurance, Maintenance & Operations.
• 20 + years’ experience in project execution, management, maintenance and delivery of OSS BSS solutions.
• 19 + years experience in implementing and working with a global team with excellent onsite and offshore management model working capabilities.
• Core BSS expertise in Billing Solutions for Telecom in the areas of Mediation, Interconnect, Rating, Bill Calculation, A/R Management, Customer Account Management, Revenue & Service Assurance, CRM, Product catalog, Inquiry Services and Convergent Billing.
• Core OSS functional knowledge in the areas of Provisioning & Service Activation Inventory & Assurance
• As a solution architect have extensive domain expertise in Solutions for Telecom in the areas of Mediation, Interconnect, Rating, Bill Calculation, A/R Management, Customer Account Management, Revenue & Service Assurance, CRM, Product catalog, Inquiry Services and Convergent Billing Sales and Compensation, Customer care, Service Assurance.
• As a solution architect, have been successful in coming up with customer solutions with effective interpersonal communications. Experience providing well thought out solutions based on deep knowledge and understanding of customer’s pain points and business needs.
• Participate in customer projects, including the definition, management and verification of solutions, analyzing the customer’s processes, organization and requirements, perform dimensioning end effort estimations.
• 13 + years’ experience in process change management
• 13 + years of management experience and organizational leadership (Non - Profit Organizations)
• 13 + years of experience in managing client /customer / vendor / partner relationships
• 13 + years of experience in resource management, resource tracking, utilization, forecasting.
• 13 + years of experience in managing Incident Management, Problem Management, Job and Batch Management, Event Management, Metrics and Operations
• Experience in Billing for the following products Voice (VOIP, POTS Local & Long distance, Toll free, IPTF, IPFLEX), Internet / IP (DSL, HSI, VDSL), Television / Video (Third party), Wireless (Third party), Managed services, Hosting, CPE and products in conjunction with Copper / Fiber Optics product bundles.
• Expertise and good understanding of Business Process Modeling(BPM), Business Process Framework (eTOM), SOA, TOGAF, ITSM and ITIL processes
• Strong business acumen with a proven track record of delivering high value business solutions on time, on budget in a competitive industry sector
• Experience in managing and running software development teams with 50+ members.
• Experience in managing customer support activities from a Maintenance Development perspective
• Experience in presentation and client interaction with all levels of management.
• Experience in project re-engineering, Integration and conversion activities of large projects.
• Experience working with applications in both mainframe and midrange environments
• Experience in creating functional specification documents aligning to the overall business strategy
• Experience in requirements analysis and project management
• Understands to utilize specific knowledge of DevOps, SCRUM, COBIT, PRINCE2, Six Sigma & CMMI

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Senior Solution Architect

Confidential, Dallas, TX

Responsibilities:

• Have been responsible for end to end solution design for the BLC contract renewals project. The Contact Center Performance Management (CCPM) the ability to track that renewal activity and feed the data to CCPM across all regions - Midwest, Southwest, West, and Southeast. Functional area Sales and compensation. Have been involved working closely with the Business stakeholders and the SME’S of the application teams to perform Requirement analysis, Architecture Assessment and Architecture design to come up with the End-2-End IT solution.
• Have been responsible for end to end solution design of the Work Flow Engine integration to Connected Home Diagnostics project to which was to integrate both CHD and WFE ecosystem, providing a seamless transition from the existing CARE BAU processed to the new CHD technology. Have been involved working closely with the Business stakeholders and the SME’S of the application teams to perform Requirement analysis, Architecture Assessment and Architecture design to come up with the End-2-End IT solution.
• Have been responsible for end to end solution design for the AT&T Landline Texting Integration Within Landline & Toll-free offers project will provide texting to Small Business AT&T Phone (Business VOIP) customers as an optional feature. Have been involved working closely with the Business stakeholders and the SME’S of the application teams to perform Requirement analysis, Architecture Assessment and Architecture design to come up with the End-2-End IT solution.
• Worked on the end to end solution design for the Service Assurance of the Wireless local loop, Fixed Wireless project which was to provide IT application support for the offer of a home new Internet access broadband service using LTE network access as an alternative to DSL or Cable broadband service in rural areas that would be competitive in price, speed and data usage allotment. I was mainly focused on the Dispatch piece ( Service Assurance) of the project. Have been involved working closely with the Business stakeholders and the SME’S of the application teams to perform Requirement analysis, Architecture Assessment and Architecture design to come up with the End-2-End IT solution.
• Worked on the end to end solution design a ITFS/IPTF MOW to MOW Billing project which is essentially coupling together AT&T’s International Toll Free Service (ITFS, a TDM service) and IP Toll Free service (a BVOIP service) to provide multinational corporations with the ability to originate a call via a non-US toll free number (via ITFS) then terminate the call MOW on their IP Toll Free service.
• Worked on and developed a high level Architecture on SDN/ OneNet / WEFOS to UB conversion project and working on detailed data conversion strategy, conversion plan and design document for converting all the customer data to Universal Biller.

Team Lead / Solution Architect 

Confidential, Dallas, TX

• Worked on the on the CRIS to Ensemble conversion project. Have been responsible for the detailed data conversion strategy, conversion plan and design document for converting all the customer data to Ensemble. This is an impact for about 50 plus applications
• Have been responsible the Conversion Cutover Plan, The processes and procedures described in this Plan will be utilized during three periods Pre-Cutover, Cutover and Post-Cutover. The plan also includes the Embargo plan for the conversion. This also has an impact for about 50 plus applications.

Team Lead / Solution Architect 

Confidential, Dallas, TX

• Manage the development enhancement and maintenance support of 12 major billing (BSS) applications for the Centurylink which includes (A/R management Application (E-CASH, C-CASH & W-CASH, X-CASH), Bill Calc & Format Application ( E-BILL, C-BILL W-BILL & X-BILL)’, TREATMENT, RJC, CTS Applications.
• Responsible manage all aspects of delivery, including project resources, vendor resources, budget, project plans, scope, issues, and risks. Track and report the status of projects on various teams, acting as a facilitator through which work should be assigned to appropriate teams while ensuring that project scope is adequately defined.
• Responsible to plan and execute projects, ensure that teams have the right direction, and resources to deliver products effectively by establishing realistic estimates for timelines while ensuring that projects remain on target to meet deadlines.
• Responsible for Incident Management, Problem Management, Job and Batch Management, Event Management, Metrics and Operations.
• Responsible to provide overall project leadership, and direct project teams in the delivery of high-quality enhancement projects within committed timeframes and within budget.

Team Lead / Solution Architect

Confidential, Denver, CO, TX

• Manage the development enhancement and maintenance support of 10 major billing (BSS) applications for the Qwest Eastern region which includes (Mediation Applications ( PP42, AMAECS, E-TOLL, RECS, GUIDES ), Account Management application( E-SVO), A/R management Application (E-CASH), Product / Service Rating Applications(E-SVO-RATE, PAR), Bill Calc & Format Application ( E-BILL)’.
• Responsible manage all aspects of delivery, including project resources, vendor resources, budget, project plans, scope, issues, and risks. Track and report the status of projects on various teams, acting as a facilitator through which work should be assigned to appropriate teams while ensuring that project scope is adequately defined.
• Responsible to plan and execute projects, ensure that teams have the right direction, and resources to deliver products effectively by establishing realistic estimates for timelines while ensuring that projects remain on target to meet deadlines.
• Responsible for Incident Management, Problem Management, Job and Batch Management, Event Management, Metrics and Operations.
• Responsible to provide overall project leadership, and direct project teams in the delivery of high-quality enhancement projects within committed time frames and within budget.
• Responsible for managing client /customer / vendor / partner relationships
• Responsible for managing resource management, resource tracking, utilization, forecasting.
• Helping developers resolve problems both technical as well as human resources issues, tracking and approving vacation and personal days for employees within their teams and monitoring individual employees’ performance.
• Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development.
• Participate in software plan that meets the future needs of BSS on technical challenges of industry demands,
• Part of the Architect team, Planning project re-engineering, Integration and conversion activities of large projects.
• Define, propose and coordinate solutions and serve as the BSS technical lead (SME) in all the client meetings.
• Responsible for all maintenance activities including troubleshooting, bug fixes, emergency code releases, production support (24x7), recoveries, countermeasures etc.
• Experience solving complex and large scale software problems. Successfully delivered hundreds of code fixes in emergency releases fixing Production billing issues.
• Successfully delivered various enhancement projects in quarterly releases with strong emphasis on Quality Assurance and Customer satisfaction.
• Manage co-ordinate and schedule tasks for both offshore and onsite resources (25 plus resources).
• Worked extensively with internal and external clients on various development, maintenance and infrastructure projects.
• Experience with managing vendor/partner relationships
• Manage the SMVT, RFS, PR and Qprocure process (procurement process) for all of billing organization.
• Manage and work with procurement on various software products and installation.

Lead SW Development Engineer / Technical Lead 

Confidential, Denver, Colorado

• Led full life cycle design, development, support, and enhancement of this application, with responsibility for reengineering the existing Toll/Usage ( Mediation) application.
• Subject matter expert in Mediation, played the role of Solution Architect for the reengineering project.
• Schedule and co-ordinate project tasks for both offshore and onsite resources
• Manage requirements gathering, both user and functional by communicating to various clients and development teams across the organization.
• Facilitate meetings with various business clients and development teams.
• Review High level design and Low level design
• Create specifications to requirements and ensure coding to the specifications.
• Manage resources to meet all project deliverables and commitments on time

SW Development Engineer

Confidential, Denver, CO

• Manage maintenance recoveries and scrubs.
• Delivered Production support (24x7) for all the Central CRIS Billing applications which included (Mediation Applications (C-TOLL, LMS, WATS), Account Management application( C-SVO, RSS, SOCS ), A/R management Application (C-CASH, TREATMENT), Product / Service Rating Applications(C-SVO-RATE,CDE ), Bill Calc & Format Application ( C-BILL, RIB)’ Inquiry Application (BOSS) & Reporting Application (MCAS)
• Manage co-ordinate and schedule tasks for both offshore and onsite resources.
• Manage System maintenance and Operations for the central region.
• Trouble shoot tickets, design, develop, review and deliver various products associated with maintenance.

Software Engineer

Confidential, Denver, Colorado

• Responsible for Design and Development of various products for all the Central CRIS Billing applications which included (Mediation Applications (C-TOLL, LMS, WATS), Account Management application( C-SVO, RSS, SOCS ), A/R management Application (C-CASH, TREATMENT), Product / Service Rating Applications(C-SVO-RATE,CDE ), Bill Calc & Format Application ( C-BILL, RIB)’ Inquiry Application (BOSS) & Reporting Application (MCAS)
• Translate business requirements and functional requirements to technical specifications and designs.
• Worked on both high level designs low level designs and Database access designs.
• During the period worked closely with the Business Clients in the design and implementation of various projects.
• Delivered Production support (24x7)

Consultant

Confidential, Denver, Colorado

• Contracted to USWEST through PDS Inc
• To enhance corporate billing applications, streamlined change management process.
• Helped in establishing offshore team when TCS was the outsource partner.
• Responsible for Design and development of various products
• Applications involved with during this period A/R management Application (C-CASH, TREATMENT) / Bill Calc & Format Application ( C-BILL, RIB) / Reporting Application (MCAS).
• Translate business requirements and functional requirements to technical specifications and designs.
• Worked on the expedited effort to attain Capability Maturity Model (CMM) Level 2 status.

Software Engineer 

Confidential

• Offshore Team Lead for the design and delivery of CICS conversion project for Citi Bank, Germany.
• Manage offshore onsite communication and coordination
• Full-featured conversion from macro level CICS to Command level CICS for the banking applications of Citi Bank.
• Ensure the offshore team follows the established processes.
• Ensure the product is delivered on time and meet all the client commitments.