SUMMARY:

• Familiar with SDLC - Agile methodologies
• Underwent many hours of professional and self study training - in the Software testing processes.
• Recently completed 13days LIVE Testing Project I / Guru99.
• Recently completed 7 wk online training via Webinar QTP UFT / VBScript, working towards ISTQB /HP UFT Certifications
• Experienced tester, working in JAVA, asp.NET, and .NET environments, supporting Client/Server and Web based applications
• Experienced with Enterprise Applications i.e., ERP, CRM and SharePoint
• Experienced with reviewing Release Notes for enhancements and/or fixes
• Experienced with reviewing Business Requirements (BR), Functional Requirements (FR), System Requirements (SR)
• Experienced with entering Business Requirements into Issue Tracking Data base, monitor team work flow status
• Experienced with authoring of manual Test Cases
• Understand the importance of Traceability Matrix
• Experienced with development of business and technical training materials job aids
• Familiarizing with Automation testing tool using HP QTP UFT
• Familiarizing with test management collaboration tools HP QC ALM, Test Director and defect tools Bugzilla and JIRA
• Experience with Black box testing GUI testing system, functional, UAT and Regression

TECHNICAL SKILLS:

Testing tools: Excel, Test Director 8.2, HP QTP UFT 11.5, HP QC ALM 11.5 Bugzilla, JIRA 6.3.12

Platforms: Win2000 Professional, Win XP Pro, Win 8.1, Unix via Putty

Databases: Issue Tracking Database SQL DBArtisan 8.7.6 for Sybase, SOS Knowledge base, Primus Knowledge Center, SharePoint site

Windows tools: Microsoft 2002, 2003, 2007 - Word, Excel, PowerPoint, Visio

WORK EXPERIENCE:

Confidential

IT Application Support Specialist

• Provided support for low complexity applications on Confidential Project.
• Performed Functional Testing for specified Web applications .NET environment.
• Execution of UNIX commands from templates for Monthly and Quarterly closes.
• Uploaded all artifacts for Monthly and Quarterly closes to SharePoint site.
• Performed UNIX executions, monitored jobs, failed jobs, jobs restart, put jobs on hold, on ice and force start jobs.
• Performed HTML updates to Web page, per BMC Remedy Change Management tool.
• Performed SQL used DBArtisan / Sybase querying user account status for corrective action.
• Proactive in Identifying the need to update user documentation and created process training documentation.
• Proactive in Creation of Excel tool for team Maker Checker process, plan of action to support the teams efforts minimizing Unix executions errors. Approved by Business, uploaded to SharePoint site.
• Performed uploads, updates and deletion of artifacts on the Share Point site.
• Revamped UNIX execution steps to be more user friendly, updates to Knowledge Center database.
• Provided training of new employees on process and procedures.

QA UAT Analyst Software Tester

• Proven SME for several proprietary applications ERP, CRM Siebel, CHATT and QuoteCPE provided support for Large Business, for multiple proprietary client server applications, CMS Siebel, Quote CPE and web based CHAT
• Reviewed applications Business Requirements and use case design documentation.
• Attended on-site QA team meetings with Management and Business Analyst, for clarity and/or any ambiguity found in reviewing of Business Requirement.
• Developed and executed test cases, saved to shared location for QA Team.
• Performed Black box testing, system, functional, UAT and regression testing after each SRF.
• Proven ability to document defects, to identify root cause. Recreation of steps and communicate with manager and developers.
• Assumed ownership of assignments and maintained them through to completion.
• Monitor QA team e-mail box request for updates, modifications and deletions to the SOS knowledgebase.
• Provided training to Help-Desk on software release information regarding enhancements and/or defects.
• Developed and delivered training materials job aids, used PowerPoint 2003 integrated in web-based training application Brain Shark( Corporate Audio/Visual training application).
• Authored baseline Test Cases for CHAT.
• Provided training of new employees on process and procedures.

Administrative Assistance / Microcomputer Support

• Installed and upgraded Microsoft Office Suite/97, and hardware drivers.
• Provided Administrative assistance telephone (backup) support to Auditors, Customer Support Managers and Training Specialist.
• Provided update compliance, security and training information to city law enforcements departments.
• Proactive in providing technical support to Auditors / Assistance Deputy Director when applicable.
• Proactive in working with LAN Administrator, and assisting users with technical issues.

Technical Support Tier I

• Performed Help Desk support for Nationwide Users on IBM Laser and Confidential LaserJet printers and PC software/hardware issues. Task accomplished via call tracking system for field engineers.
• Provided technical troubleshooting, systems, and client support.
• Maintained daily call service level.

Technical Support Tier II

• Performed Help Desk support to Field Engineers with troubleshooting and maintenance of HP hardware, Low-End and Secondary High-End support.
• Solved connectivity and software issues for HP clients.
• Monitored and maintained daily and weekly stats.
• Trained and mentored new employees. (HP).
• Spearheaded subsequent training that supplemented peer knowledge and increased customer excellence by 5%.(IBM)