SUMMARY:

• Over 9+ years of experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com and Java/J2EE technologies.
• Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
• Experience in SFDC related technologies such as Apex, Visual Force and Integration. 
• Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in SalesForce.
• Experienced in developing and administrating projects on SalesForce platform.
• Data Load for SFDC Standard objects and Custom objects
• Used different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Involved in integration of legacy systems like Siebel to Salesforce.com
• Experience in managing full sandbox, developer sandbox and Configuration-only sandbox.
• Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.
• Proficient in Data Migration from Traditional Applications to SalesForce using Data Loader Utility and Informatica on Demand.
• Experience in working with Databases like Oracle 9i, SQL Server and MySQL.
• Excellent domain knowledge on ERP Applications: CRM, Finance, Retail and Health Care.
• Excellent organizational and strong problem solving skills with a proven ability to contribute in a team environment .
• Excellent analytical, communication and inter-personal skills.

TECHNICAL SKILLS:

Salesforce.com: Apex, VisualForce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Custom Objects, Validation Rules, AppExchange, Eclipse, Force.com IDE, Apex Data Loader, Roles & Profiles, Data Migration, Web Service Integration, S-controls, Sandbox TestingWeb Technologies JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX

Front End Tools: Cold fusion, Dreamweaver, Frontpage 2000.

Databases & DB Utilities: Oracle 10g, Oracle 9i, MySQL, SQL SERVER

Operating Systems: UNIX, Windows95/98/NT/2000/XP/2003/7, MS-DOS

Programming Languages/Technologies: JAVA, J2EE, C, C++, C#, ASP.NET, PL/SQL, T-SQL, ETL, SSIS, SSAS, SSRS, BIDS

Web/Application Servers: Apache, Tomcat, IIS

Confidential, Houston, TX

SFDC Solutions Architect/ Technical Architect/Lead Developer/Analyst

Responsibilities:

• Played the role of Salesforce.com Solutions Architect, Technical Architect Lead (Offshore Team), Developer and Analyst.
• Architecting and Leading Salesforce Sales Cloud/Service Cloud implementations using Account/opportunity/forecast management and Case Management respectively.
• Involved in working with several applications from App Exchange such as Conga Courier, Clicktools (Survey App), Field Trip etc.
• Architected and Developed the Shell Energy Connect portal (Salesforce Portal).
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Activities, Events, Cases, Campaign, Analytic Snapshots, Reports and Dashboards.
• Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows, Triggers.
• Experience with data migration and updates through Data Loader in Salesforce.
• Experienced in working on projects such as pipeline management on opportunities, Ideas management using Ideas object, Smart cloning of records involved in cloning only few fields, Project Excellency on opportunities to categorize opportunities if legal needed interference, Key Account Plans on Accounts to know the current business and also to plan future too, Customer Spent to know how much has been spent per customer to get the business, Nucleus to Salesforce integration (All of the above projects needed customization using VisualForce pages, apex classes including webservices classes and triggers.)
• Architected and Developed (Web Service classes -Rest API, SOAP) the Entire solution for Integration with middleware teams like Informatica and Biztalk and Could Integrating Services to get data into salesforce from Trading Systems along with the mapping and performing Data conversions from historical systems (SAP and SQL server).
• Experienced with setting up Single sign-on (SSO) and LDAP integrations.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows, Apex Triggers.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Environment: Salesforce.com platform, Apex Language, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Windows XP.

Confidential, TX

Lead SFDC Developer/Analyst

Responsibilities:

• Played the role of Salesforce.com Lead (Offshore Team), Developer and Analyst.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers
• Responsible in customization of service cloud 3.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Worked with service cloud 2 and aware of all features.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application
• Developed and deployed workflows and approval processes for opportunities and products / assets management.
• Created and used Email templates in HTML and Visualforce.
• Integrated the webservices by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Developed ETL mappings in Informatica for Integration between Salesforce and Oracle.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Sr. Salesforce Developer/Analyst

Responsibilities:

• Played the role of Salesforce.com Administrator, Analyst, and Developer.
• Involved in gathering and documenting requirements from users, designed UML and use-case diagrams.
• Led discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features to best serve the purpose of the requirement.
• Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Reports, Tabs, Components and Visual Force Pages and Controllers for different user profiles based on the need in the organization.
• Configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements.
• Creating and managing profiles, roles, visibility settings.
• Implemented and used Salesforce.com web services to transfer data.
• Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.
• Used CRM fusion, DupeBlocker and demand tools to manage duplicates, mass edit and delete records, convert leads etc.
• Used the sandbox for testing and migrated the code to the deployment instance thereafter.
• Performed user acceptance testing by conducting and leading Surveys.
• Provide training and support to users on how to login, access and effectively use the System.
• Performed Data Integration using Big Machines tool.

Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, Informatica on Demand, CRM Fusion, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Confidential

Salesforce Developer/Analyst

Responsibilities:

• Involved in business requirement gathering, analysing the requirement, documenting the requirements.
• Designed and developed Apex Classes, Controller Classes, Apex Triggers and VisualForce Pages for this application.
• Developed workflows and approval processes for various policy managements.
• Configure Role based Authorization on Object/Field Level.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Integrate of Application (OE modules) with Salesforce.com with using SOAP Client.
• Development and integration for policy Report Customization.
• Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows, Triggers.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential 

SFDC Developer/Analyst

Responsibilities:

• Involved in various activities of the project, like information gathering, analysing the information, documenting the functional and non-functional requirements.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Implemented various Custom Reports and deployed them for different business user levels.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Administrated and monitored the company’s Sales force CRM application.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment