SUMMARY:

• Over 6 years of overall experience in entire Software Development Life Cycle as well as Microsoft .Net Framework Technologies . Having sound knowledge of developing web based B2B B2C applications in the client/server environment.
• 4 years of extensive implementation experience in installation, configuration, customization and extension of Microsoft Dynamics CRM as well as doing the deployment, trouble shooting and production support for the applications developed.
• Experience with Microsoft Dynamics CRM 2016 applications.
• Experience in developing complex applications on Microsoft Dynamics CRM platform with customization of entities, sitemap writing client side JavaScript
• Experience in developing of custom WCF web services, dialog based workflows, plug - ins and integrating custom web pages into CRM
• Experience with Oracle Eloqua to equip marketers with best-in-class lead and campaign management tools that help marketers to provide real-time reporting and insights.
• Experience in data integration and migration using Scribe software
• Experience in interacting with MS CRM database through the use of web service methods
• Experience in solutions architecture and architectural frameworks.
• Experience in operations like data migrations and updating using LINQ and XRM that help in facilitating data migration within CRM across various entities
• Hands on knowledge of implementing and maintaining access controls in CRM based on roles and access conditions
• Exposure in configuring and working with Windows OS, IIS, Outlook with CRM plug-in, SharePoint Server
• Hands-on experiences in developing Web/Windows applications using C, ASP.net, ADO.net, SQL Server 2005/2008R2, and .Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts
• Good knowledge of Windows Communication Foundation WCF, Windows Workflow Foundation WF, and Microsoft Web Server like IIS 6.0/7.0
• Expertise in Database Systems, SQL, and Stored Procedure
• Expertise in L1/L2/L3 technical support.
• Good knowledge of Web Development skills like HTML, XML, XSLT, JavaScript, and Visual Studio 2005/2008/2010
• Experience in converting client requirements and functional specifications to technical design with effort estimation and doing development for the same
• Experience in client management and system development, design, and implementation
• Experienced in creating, updating, and reviewing project plans
• Excellent analytical, logical and interpersonal skills. Hard working and fast learner with self-motivated personality

TECHNICAL SKILLS:

ERP Technologies: Microsoft Dynamics CRM 2015, 2013, 2011

Languages: C#.NET, VB.NET, C, C++, JAVA, SQL, T-SQL

.Net Technologies: ASP.NET 1.1/2.0/3.5/4.0 /4.5, LINQ, C#.NET, VB.NET, WCF, Web Parts, WPF, .Net Framework 1.1/2.0/3.5/4.0

Web Technologies: HTML, DHTML, CSS, AJAX, Silverlight 3.0/4.0, XAML, JQUERY, Web Services, SOAP, WSDL, XML

Data bases: SQL Server 2000/2005/2008, Oracle 9i/10g, MS Access, DB2

Servers: Internet Information Server (IIS) 5.0 / 6.0, MS Share Point Server 2007

Scripting Languages: Java Script, VB Script, PHP, Action Script, UNIX Shell Scripting

GU/IDE: Microsoft Visual Studio 2003/ 2005/2008/2010, Eclipse3.2, Expression Blend

Database Tools: SQL Enterprise Manager 2000, Management Studio 2005/2008, Oracle SQL *Plus, Oracle SQL Developer

Reporting & ETL: SSIS, SSRS, Crystal Reports, Business Objects

Operating Systems: Windows NT/ 2000/ 2003/ XP/ VISTA, UNIX

Designing Tools: MS Visio, MS Project, Rational Rose, Adobe Photoshop, Macromedia FlashVersion Controller: Visual Source Safe(VSS), Tortoise SVN, TFS

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

MS Dynamics CRM Developer

Responsibilities:

• Involved in gathering requirements and Preparing analysis, design documents and functional modules required by the system.
• Customized and configuredMS Dynamics CRM 2016 based on the business requirements.
• Designed, developed and tested Microsoft Dynamics CRM 2016 applications.
• Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM Online, according to their business process. Customized Workflows and Plugin for automated processes, based on requirement from salesand marketing department to increase visibility and efficiency
• Aggregated customer information from different areas in Dynamics 365 into an integrated desktop that provides a 360° view of the customer interactions through USD (Unified Service Desk)
• Used USD in Modules and applications development to easily integrate with data in external applications.
• Used JQuery for consistent easy navigation, look and feel of the website.
• Used CRM web service and developed a custom service using WCF to provide extended functionalities to the common methods of CRM
• Developed business objects using C# for various modules.
• Integrated Custom WCF Service with other applications.
• Used various report items like tables, sub report and charts to develop the reports in SSRS.
• Created User defined Functions, Stored Procedures and Views using SQL Server 2012.
• Gathered client requirements and business process, development, testing and deployment of Microsoft CRM projects.
• Used JQuery, JavaScript framework to implement AJAX to restrict the screen flicker.
• MS Dynamics CRM Upgrade and Functional Enhancement.
• Implemented User Interface in Model-View- Controller Architecture which accomplishes atight and neat coordination of JSP, Servlets, Java Script, XML, AJAX, HTML.
• Implemented Gap analysis for finding out the required amount of customizations needed to meet the client requirements.
• Created a detailed project plan which includes tasks based on their priority.
• Customized forms and views for new modules to be added to existing MS Dynamics CRM2013 system.
• Developed OLAP cubes, wrote queries to produce reports using SQL Server Analysis Services (SSAS) and Reporting Services (SSRS), Dashboards.
• Created Workflow based on requirements from Sales and Marketing department.
• Customized CRM Forms, Entities, Attributes, Views, Ribbons and; Sitemaps.
• Enhanced and developed Business Process Flows as per the client needs.
• Designed a plugin to generate account number on create of new record.
• Created custom workflows to calculate Probability weighted revenue.
• Used WCF to interact with the data from MS Dynamics CRM 2016 system.
• Generated Sales Reports for statistical analysis of data at user level using SSRS.
• Used SSIS Import data into the system using multiple sources.
• Used SSRS create reports in the system to provide accurate data for business decision making.
• Customized Dashboards based on the custom reports and charts created.

MS Dynamics CRM Developer

Responsibilities:

• Installed and configured MS Dynamics CRM 2013 system for development and testing, configured server instance, created organizations.
• Integrated MS Office Outlook 2013 with MS Dynamics CRM 2013.
• Integrated and monitored SharePoint 2010 integration with CRM 2013 for document management under different site security settings.
• Discussed the requirements with end user and propose solutions to achieve business goals.
• Customized system entities and custom entities to meet the business requirements.
• Used SSIS Import data into the system using multiple sources.
• Created custom dashboard, create custom Ribbon button and configured sitemap using Pragma toolkit.
• Used Bing Maps API to design and develop dashboards to display incoming customer requests and update address coordinates in the Microsoft Dynamics CRM 2013.
• Suggested several security policies on various entities in the system to manage and implement appropriate access controls
• Migration of data from Excel source to CRM using SSIS.
• Used Advanced Find feature of MS Dynamics CRM and created multiple views of System entities
• Built web pages that are more user-interactive using JQuery plugins, JavaScript.
• Generated Sales Reports for statistical analysis of data at user level using SSRS.
• Developed UI interface using HTML, Java Script, CSS, JQuery
• Imported contacts from existing application into MS Dynamics CRM using the WCF service.
• Integrated with SSRS to support reporting, data analysis, and business planning.
• Worked on setting up relationship between System & Custom entities
• Upgraded asp.net web pages and Plugins assemblies.
• Customized the forms to extend the functionality and to meet the client requirements.
• Maintained version control during solution import & export using SVN.
• Provided CRM end user training for case and service managements for department staff.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2013 system.
• Created several plug-ins and workflows for enhancing the system and maintain data integrity.
• Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics CRM system.
• Used SSRS create reports in the system to provide accurate data for business decision making.
• Provided technical guidance to the team and participated in several sessions of code review.
• Assisted the team in basic testing and deployment of the solution.

MS Dynamics CRM Developer

Responsibilities:

• Involved in Requirement Analysis, gathering, Low Level Design, Coding and Integration.
• Involved in AgileSprint planning meeting Performed CRM system administrating including Configure system wide settings, setting entity and global auditing, setting duplicate record detection roles and schedule detection jobs
• System test planning and Unit testing using the Microsoft Unit testing.
• Cleaning data using bulk deletion, exporting data, setup data import asynchronous job
• Responsible for designing and developing the Application using ASP.Net MVC, Razor Syntaxes, Razor view engine.
• Built SSRS reports from various heterogeneous sources like SQL Server, Oracle .
• Created SSIS packages for different data loading operations for many applications.
• Tested the code developed to ensure it accurately captured the existing business processes.
• Provided ongoing troubleshooting, defect and enhancements.
• Designed and built DTS/SSIS packages and ran several scripts for implementing changes in the backend for applications.
• Upgraded ASP.Net web pages and Plugins assemblies.
• Perform CRM Performance Optimization, Error and Trace Diagnostic, DB Backup, Configuration, Bulk delete, and installation of CRM upgrade and patches
• Extensively worked on designing reports using SQL Server Reporting Services (SSRS)
• Involved in modifications of various projects related to Service Desk like Configurations Application, Service Desk Web Application and Service Desk Reports, and successfully deployed to Production.
• Using performance monitor to epitomize performance and fine tuning CRM SQL database and CRM application server
• Customized CRM Forms, Entities, Attributes, Views, Ribbons & Sitemaps
• Responsible for making AJAX Calls for the UI Interactions to the Controller Actions using JQuery and getting the Data back as JSON and parsing it onto the UI.
• Responsible for implementing the Client Side Validations using JQuery and Java Script.
• Design and developed Views, Store Procedures, Joins and Temp Tables, User Defined Functions
• Worked in SQL database Optimization and implementing Performance tuning on the Data Retrieval Queries.
• Responsible for developing the reusable Components on UI(Views) by developing the Partial Views, View starts, and reusable components for implementing the business rules with C# and OOPS Concepts.
• Involved in daily and weekly scrum meetings to discuss various aspects of the code related to individual modules.

.NET Developer

Responsibilities:

• Responsible for Requirements Gathering, Object Oriented Analysis and Design and Development of the application.
• Developed flexible, more user interactive and user-friendly GUI's and Dynamic Web Pages, reusable classes, functions using ASP.NET 3.5.
• Created component design, prototyped the necessary business and data layer components using C# in .NET Framework 3.5.
• UI layer web pages are created and integrated to maintain the performance of data flow and data integrity using ASP.NET User Controls, Server Controls, ADO.NET and Microsoft SQL Server 2008.
• Design the structure of the Web Services implemented by using the WCF methodology.
• Created and maintained various T-SQL Queries, complex and heavy stored procedures, triggers, functions, views, indexes, cursors on Microsoft SQL Server 2008 to handle all kinds of transactions in the database.
• Created and maintained several SSIS Packages for the system.
• Create SQL jobs to process files, execute SSIS Packages and publish data on the web server.
• Extensively used XML and dataset for accessing data form SQL Server 2008 database.
• Followed Agile Methodology, using the project management software On Time.
• Developed and tested the code for Enterprise Management Information System using ASP, Visual Studio 2005 with SQL Server database.
• Developed custom page in App-Code and Code- behind to support the presentation layer.
• Created User Controls to be used in the web pages.
• Implemented ASP.NET built-in validations in Web Forms. Used the Web Server validation controls for simple validations to be performed on client side and server side.
• Developed user interface screens using ASP, JavaScript and HTML/CSS.
• Used ADO.NET to connect to SQL Server database.
• Created custom reports and exported it in PDF format.
• Used Cross Tabs, Sub Reports, Formulas and Parameters in the reports.