SUMMARY:

• Experienced IT professional with around 6 years of experience in Enterprise Content Management, Customer Communication Management (CCM),Image Processing, Business Analyst, Project Management, Technical Lead, Developer .
• Working as Confidential Technical Lead of Insurance Support project .
• Experience in leading a Team of xPression Developers and designing complex templates and Analysing Enterprise business requirements.
• Experience in installing xPression suite, setting up schema configurations in xAdmin, Design and Development of insurance domain policy Forms using xDesign IDDE, Integration & Testing using .NET applications and Forms Migration activities using EMC xPression xAdmin Client, handle User application xRevise .
• On the Job expertise in EMC Document Sciences xPression suite of products like xDesign, xAdmin, xRevise, xFramework, xDashboard.
• Experienced in AS400 in module developments and environmental setup.
• Extremely detail oriented and able to work with minimal supervision in xPression and .NET.
• Expertise in Enterprise image capture software Confidential 9 and 10.
• Working knowledge in Confidential installation, Troubleshooting Central/remote servers, workstations, scan station, batch class, Confidential Import Connector ( Confidential ), Confidential Transformation Modules ( Confidential ), Confidential Monitor, KCNS .
• Working Knowledge scanner installation and trouble shooting from Kodak, Fujistu.
• Worked in Test case preparations, New business proposals.
• Working knowledge in Use Case Modelling, Sequence diagram, Wire Frame designing.
• Experience in XML,Java script,HTML,webservice,VB script.
• Experience in .Net Window service, ASP .Net, WCF, C# 2.0 & 3.5,4.
• Experience in SQL Server 2008 & 2012 .
• Good Experience in IBM CM, host application One View .
• Developed Automation tools using VB script to minimize the work effort.
• Have Excellent Interpersonal, written and verbal communication skills and active Team player.

TECHNICAL SKILLS:

EMC Document Sciences xPression suite: xAdmin, xDesign, xFramework, xRevise, xDashboard .

Enterprise Image Capture: Confidential Capture 9, 10. Confidential, KCN, Confidential, Validation, Confidential Validation, Verification, Recognition server, Quality Control,PDF Generator, Export

Other CMS:: IBM Content Manager

Host Application:: One view

Operating Systems: Windows

Use Case Tools: MS Visio, Camunda.

Wire Frame Tools: Balsamiq .

Web Development/Framework: ASP.net, windows application, WCF

Database: SQL server, DB2

Scripting Languages: VB script, Java Script

Web servers: MS IIS

Version Control systems:: MS Visual Source Safe (VSS). Team Foundation Server (TFS)

IDE Tool: EMC xPression, Visual studio

PROFESSIONAL EXPERIENCE:

Confidential

IT Analyst

Role and Responsibilities

• Technical lead of Confidential support team for US and LAC region.
• Involved in L3 support activities, Interaction with clients for requirement and new development activities.
• Involved in Diagnosis, Troubleshooting, Finding Root cause, provide workarounds to End users.
• Setting up Confidential captures on user machine or scan stations.
• Trouble shooting, Break fix activities and provide fix for scanner problems like Kodak, Fujistu.
• Taking care of complete LAC and United states Confidential production support .
• Involved in new development, creation batch class, scan profile, release scripts .
• Configured Confidential Import Connector ( Confidential ) to automatically import Emails from 25 mailboxes and different share drives.
• Involved in Test case preparations .
• Creating new release scripts for export, Confidential server & validation modules for various functionalities .
• Worked in End to End Testing as part new development and design for Enhancement or change request.
• Written web service to directly interact and pull data from different Confidential modules like Quality control, Validation, Export .
• Provided support for end users in Validation & Confidential validation modules.
• Involved in new enhancements and change request on production and other lower environments.
• Worked closely with Confidential professional support team for any deployments and patch releases.
• Worked on Run book for different Line of business for reducing the defect and avoid communication gap with end users and support team.
• Developed .NET Windows Applications that interact with Confidential and Confidential applications to capture the stuck batches proactively.
• Developed VB script to interact with Quality control application to get Error text for each batch and other required details.
• Motivated Confidential support team for all support activities like Monitoring, make alerts for various modules.
• Identified repetitive tasks and Contributed Automation tools that reduce manual effort in Confidential using VB script.
• Coordinate with business teams to get the requirements for various products that are migrated to KC 10.
• Provide real time support to business users on the usage of Confidential and monitor the post production issues.

Associate

Role and Responsibilities

• Technical lead of on - going committed development project .
• Involved in requirement analysis and clarification phase of development project
• Involved in complex forms development xPression like the Quote letters, Binder letters, Declaration forms etc.
• Developed .NET Windows Applications that interact with xPression components using xFramework exposed web services from EMC.
• During the entire life cycle of the project, I interact with the Business UAT team, Cognizant System testing team, Real time product users and provide timely support and resolution to the issues encountered.
• Developed XML conversion .NET Windows Services that involves in conversion of FLF (Fixed Length File) to xPression specific XML and feed the data to generate insurance documents.
• Mentor the team in various areas of xPression SDLC.
• Identified repetitive tasks and Contributed Automation tools that reduce manual effort in xPression using .NET.
• Coordinate with business teams to get the requirements for various insurance products that are migrated to xPression.
• Adept at implementing the advanced features of xPression to the products being migrated and is a Cognizant Certified Professional in the xPression suite.
• Involved in forms promotion activities through xPression xAdmin client to various higher region in ACE.
• Involved the output configuration management whereby configure the output insurance documents to be generated from xPression in to various output forms like PDF, word, PCL, AFP, Post script to printers.
• Conduct knowledge transition sessions in various components of xPression to train the new resources in the team.
• Provide real time support to business users on the usage of xPression xRevise client and monitor the post production issues.
• Implement complex variable rules in xPression which cannot be handled in the upstream systems.
• Involved in implementing the advanced features of xPression in ACE like Carry forward.
• Developed Troubleshooting Guide for DEC Forms Note: DEC (Declaration) forms are the most complex forms to develop.
• Contribute to automation tools which effectively improve the efficiency of the project.

Confidential

Programmer Analyst

Role and Responsibilities

• Involved in development of new forms and images in xPression using xDesign IDDE.
• Preparation of test case documents and performing unit testing using .NET client that interacts with xPression.
• Involved in forms development and migration from Documaker 10.x to xPression Design v3.0SP1.
• Involved in forms development and migration from ACE Risk Management Electronic Policy Management System (EPMS) to xPression Design v3.0SP1.
• Involved in team building activities and construction of complex Variable forms.
• Developed .NET Windows Applications that interact with xPression components using xFramework exposed web services from EMC.
• Developed XML conversion .NET Windows Services that involves in conversion of FLF (Fixed Length File) to xPression specific XML and feed the data to generate insurance documents.
• Identified repetitive tasks and Contributed Automation tools that reduce manual effort in xPression using .NET.
• Coordinate with business teams to get the requirements for various insurance products that are migrated to xPression.
• Involved in forms promotion activities through xPression xAdmin client to various higher region in ACE.
• Involved the output configuration management whereby configure the output insurance documents to be generated from xPression in to various output forms like PDF, word, PCL, AFP, Post script to printers.
• Conduct knowledge transition sessions in various components of xPression to train the new resources in the team.
• Provide real time support to business users on the usage of xPression xRevise client and monitor the post production issues.
• Develop complex forms in xPression like the Quote letters, Binder letters, Declaration forms etc.
• Implement complex variable rules in xPression which cannot be handled in the upstream systems.
• Involved in implementing the advanced features of xPression in ACE like Carry forward.