Software Support Engineer Resume Redmond, WA - Hire IT People

SUMMARY:

Almost 21 years experience in software development and testing. Over 11 years software testing experience in Microsoft. Strong passion for testing software and creating automation tools for testing. Language English /business level, Japanese/native level.
11 years experiences of software testing with UI automation using VB, VB script
6 years experience of creating testing tools with C#
Solid knowledge/understanding of globalization/localization process for Microsoft software
Ability to identify internal/external issues and suggest solutions aggressively based on my knowledge and experiences. A Quick learner of new technologies and processes

TECHNICAL SKILLS:

Languages: C#, C, VB, VB Script, VBA, Java Script

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, WA

Software Support Engineer

Responsibilities:

Primary responsibility of this job was technical support of Business Productivity Online Standard Suite for Japanese customers. I did not take phone calls every day but sometimes.
I focused on Web Service Request that entered by Japanese customers.
I got 100% Customer Satisfaction award 2 times during this period. Additionally, I created some tools to enter user id and its password for our sites to help other support engineers.

Confidential, Redmond, WA

Software Testing Engineer

Responsibilities:

Testing IE 8 beta 2 using Hyper - V that can execute multi operating systems at the same time on a server. I am helping other staffs because they don’t have experience of technology of virtualization. Also we are using UIP for real machines. I have a few tools that can be run on UIP machines. Besides, I created a site that gathers information of test machines from Active Directory so that our team member can manage our test machines easily. I am using IIS 7.0 on Windows 2008 Server, ASP.NET 3.5, Visual Studio 2008, SQL Server 2008 and AJAX controls to build the site. Also I setup VMM(Virtual Machine Management) server to create Vms for testing.

Confidential, Redmond, WA

Software Testing Engineer

Responsibilities:

Primary responsibility of this job was testing 8 or more localized versions of Visual Studio 2008. The task includes UI and functional testing. Basically, we needed 8 or more localized OS to check all user interfaces at the same time. However, we didn’t have enough machine resources, so we were using UIP which restore the OS in half hour. I was managing the 26 machines for us with an internal Web site that was written in C#. Also I created the site for using the internal site for other users.

Confidential, Bellevue, WA

Software Testing Engineer

Responsibilities:

Primary responsibilities include UI testing/Installing/Uninstalling and side by side testing for Japanese version of MSDN and Tech Net that release every month or quarterly.
I did not need to take care of the contents of the releases but I helped my coworkers to check the contents that have URI information.
I made a tool to check if the links in the page really exist or not in C#.
The original code was written in Perl.
So, I created UI and revised the code with C# and VB Script. Also I created testing tools to check if the contents are updated or not.

Confidential, Redmond, WA

Software Testing Engineer

Responsibilities:

Basically, UI manual testing was my duties for the first 1 year. And then I was writing test codes for automation with Visual Basic 6.0. After releasing major version of SPS, we decided to use C# instead of VB. So I started to learn C#.
I was using Ghost 6.0 and UIP(Unified Imaging Processing) software to setup test machines.

Confidential

Software Testing Engineer

Responsibilities:

First 4 years, I was testing Japanese version of SQL Server, including UI and functional testing. And I was helping other testers to achieve our goals. I was writing test codes with SQL statements. Next 2 years, I was testing SharePoint Portal Server and its former version, which called TPU (Team Productivity Updates) because of organization change.
I worked with two coworkers, one Program Manager and one Localization Program Manage in Confidential .