SKILLS SUMMARY:

• Excellent problem solving skills.
• Committed to high work ethics.
• 20 years experience in system testing HP, AS400 and Oracle.
• Strong knowledge of software testing lifecycle.
• Define test scenarios/test case.
• Write test scripts.
• Configure test environment.
• Execute testing.
• Document test results.
• Microsoft Outlook, Word, Excel, Project, PowerPoint and Access.
• Experience in Mercury Software (tracking defects).
• Selfmotivated.
• Ability to learn new systems quickly.
• Ability to work independently or as a team.
• Experience in planning, organizing and overseeing projects.
• Professional manner and personal commitment to high standard of integrity.
• Extensive experience working with consultants, business users and IT staff (AS400 and Oracle Developers, write functional designs, review technical designers etc).
• Results orientated.
• Experience using Mercury Defect Tracking.
• Ability to create queries using SQL/ TOAD.
• Ability to handle variety of tasks and responsibilities simultaneously.
• Excellent Customer Service skills (inter company and outside customers).

PROFESSIONAL EXPERIENCE:

Confidential,Jefferson City, Mo. August 1983 to July 2008

Confidential, June 2004 July 2008

Position: Business Analyst/SME Subject Matter Expert

OTC (Order to Cash) Project was the implementation of Oracle as the new Order Management System. This started as acting as a SME and later was promoted to Oracle Business Analyst. This was an 18 month project and after going live I continued to work as BA.

Responsibilities:

• Complete analysis to capture business requirements for system changes and enhancements.
• Create Whitepapers.
• Lead a Data Readiness team of 68 persons to cleanse data to be converted.
• Created functional designs.
• Review and update technical designs.
• Build test scenarios.
• Write test scripts.
• Execute QA testing.
• Assist with UAT (User Acceptance Testing).
• Document testing results for review
• Perform user support.
• Document and complete Oracle Configuration.

Confidential, April 2003 June 2004

Title: System Maintenance Supervisor

Responsible for the set up and maintenance of Book Club and Border (Text) order entry systems. This included set up of approximately 144 different Book Club offers and 200 Border Catalog offers per year. Configuration consisted of items, pricing and all special promotions for each offer.

Responsible for managing the document scanning/invoicing area. All documents, orders, purchase orders, etc. would be scanned so that order entry and customer service staff would have documentation available online.

Responsible for daily sorting, distributing and mailing all order entry invoices.

Confident in managing employees and skilled at resolving employee needs. Proven ability to interact positively with a wide range of people.

Act as liaison between business users and IT Staff.

Responsibilities:

• Responsible for 15 employees in 3 areas:
• Text Book Order Processing System Configuration (AS400)
• Book Club Order Processing System Configuration (AS400) and Online Configuration.
• Document Scanning and Invoicing.

Confidential, July 1994 April 2003

Title: File Maintenance/Order Entry Supervisor

• Responsible for up to 70 employees:
• Mail Prep staff
• Order Entry staff
• Customer Account Maintenance staff
• Club/Offer Set Up staff
• Book Club Online Order set up staff
• Document Scanning and Invoicing staff
• Attend weekly Marketing and IT meetings.
• Provide testing for all system configurations and enhancements.
• Completed hiring/ Job Fairs
• Provided employee training
• Completed employee evaluations
• Managed staff responsible for online order system with configuration/set up and online page/button creation.
• Responsible for all Book Club offer/promotion configurations.
• Managed International, Purchase Order and Sample Review orderprocessing and Fan Club Enrollment staff.
• Attend weekly meeting with marketing and IT staffs to coordinate upcoming promotions.
• Test all new offers and promotions.
• Worked with IT to design enhancements to improve efficiencies.
• Test all new system enhancements
• Document system issues
• Provide training Supervisors when system enhancements/changes prior to implementation.

Confidential, August 1983 July 1994

Title: Order Entry Clerk

During this time at Scholastic I started out as an order entry clerk and was quickly trained in many areas so that I could act as lead clerk to provide training other order entry clerks. I accomplished processing over 100 orders per hours with few mistakes.

EDUCATION: Confidential

PROFESSIONAL SEMINARS/WORKSHOPS:

• Diversity Workshop
• Workplace Drug Abuse Awareness

• Insight Inventory Team Building, Personal Effectiveness and Stress Management
• Management’s Guide to Performance Appraisals
• Performance Planning Workshop
• Setting Performance Expectations/Coaching for Success
• Essentials of Leadership
• Management Development Series: Emergency Preparedness
• Workplace Violence
• Dealing w/Stress, Constant Change
• Power of Personality in Workplace
• Managing Conflict Constructively
• Coaching and Mentoring
• Effective Discipline
• Dynamic Communication and Interpersonal Skills
• Management Skills Workshop I
• Management Skills Workshop II
• How to Be a Super Communicator
• Ergonomics Update Workshop

Honorable Mentions:

• 2000 Gold Star nomination as a member of the Scholastic @ Home Transition Team.
• 2001 Gold Star nomination for exhibiting excellent leadership and customer service.
• 2002 Presented the Gold Star Reward for the work my File Maintenance team provided to internal and external customers.