SUMMARY:

• IT professional, executive, and leader working in various IT fields for almost 20 years ranging from the US military to telecoms to enterprise IT. Professional experience as an engineer, architect, director, and executive in different roles focused on different technologies. Global experience leading and working with teams in the US, Europe, and Asia including over a dozen international business trips.
• In summary, a unique combination of military trained leadership with nearly 20 years of technology experience into a consummate IT executive with a long track record of delivering results.

CORE COMPETENCIES:

• IT Infrastructure Management
• Enterprise InfoSec program and team launch and maturity
• Enterprise Information Security Leadership
• Hybrid Cloud deployment with public cloud providers
• Technology Design and Architecture
• Insourcing IT operations hiring 89 new employees
• IT Operations Management
• Significantly increased infrastructure availability and stability
• Executive and Board of Directors Presentations
• Two data center builds, installations, and application migrations
• Hybrid Cloud Technologies and Solutions
• ITSM team transformation
• People and Large Team Leadership
• Global WAN transformation and upgrade
• Budget Management and Financial Modeling
• Global IP telephony upgrades with SIP integration
• Storage Technology Leadership
• Written technology architectures with engineering processes
• Network Design and Architecture
• Executive presentations to numerous customers
• Large Project Leadership
• Top ratings (1 or 2 out of 5) in last 10 yearly reviews
• Data Center Architecture and Operations
• CCDE and CCIE networking certifications
• High Availability Operations
• MBA in Finance, Honor Society, 4.0 GPA

PROFESSIONAL EXPERIENCE:

Confidential

Chief Information Security Officer

Responsibilities:

• Reorganized Information Security team around core functions including Incident Response, Vulnerability Management, Risk & Compliance, Network Security, Systems and Tools, and Identity Management. Assigned clear service leaders for each function and repurposed Security Architects to focus on strategy and road maps.
• Rapidly grew the InfoSec global team, hiring 16 new employees in under 90 days as part of team maturity program.
• Developed a Security project and task delivery function to handle the high demand from internal customers for security services. Over 250 projects and tasks are loaded in ServiceNow IT management platform for tracking and forecasting. Weekly meeting cadence created to review critical projects, set priorities, and deal with risk.
• Launched 24/7 Incident Response managed service provider to ensure constant monitoring of corporate IT environment for malicious actors or internal threats. Added full - time resources for escalated response and overhauled incident response analytics platform to better visibility. Developed written runbooks for proper process execution.
• Overhauled Information Security Tools and Applications returning all to full operational health is 5 months.
• Leveraged NIST Cybersecurity Framework to create Information Security 18-month global strategy to rapidly mature information security posture, processes, operations, and risk management.
• Presented to Confidential Board of Directors 5 times on broad and specific information security topics.

Confidential -

Director

Responsibilities:

• Leader of Infrastructure and Operations for Confidential IT ranging from 4-year strategy, to technology architecture & engineering, and to L1-L3 24/7 operations.
• Team is composed of 200+ people including 150+ employees. Responsible for managing ~$75M annual budget.
• Responsible for all data center services and IT infrastructure inside data centers along with IT hybrid cloud services and IT service management.

Confidential

Director

Responsibilities:

• Led the IT hybrid cloud team transformation from an incubation project to a regular IT service offering with service design blueprints, service catalog, self service automation, support SLAs, and 24/7 operational support. Assumed responsibility for 16 people, $3M budget, and vendor relationships with public cloud partners.
• Created the Customer-1 internal marketing program building deeper relationships with Confidential product development and customer support sharing service, product, and future strategy feedback across Confidential ’s portfolio. Reinforced the marketing with a monthly Customer-1 newsletter and weekly metrics dashboard sent to key leaders inside and outside IT. Presented to numerous customers at EBCs including 20 customers in one week during an EBC roadshow.
• Primary business planner for insourcing IT infrastructure and core services operations staff from a MSP. Built financial business model with 3-year NPV ROI, staffing plan, conversion schedule, stakeholder analysis, and monthly budgets. Led the implementation over 9 months, hiring 89 new employees, culminating in a successful conversion to the new 24/7 IT Operations staff located in the US and India.
• In first 6 months in position, reduced P1 outages from ~10 per month to 1 per month, including 10 straight weeks of 100% availability between May and August 2014. Achieved 11+ months of no storage technology outages.
• Primarily responsible for rapid Confidential product adoption in the Confidential IT department. Made significant improvements in the first two years of this program leading to a pivotal expansion of the program to pre-release products. New environment invested over $2.4M per year including 6 new employees. This new environment provided a platform for early Confidential product adoption, new technology evaluation, and the private cloud portion of the hybrid cloud platform.

Confidential

Senior Manager

Responsibilities:

• Led the first design, installation, and data migrations to Confidential ’s new Clustered Data ONTAP storage technology for Confidential IT. This new technology was a major overhaul of Confidential ’s primary storage product requiring detailed planning, engineering, testing, and implementation. The installation included 22 nodes with 3.6 PBs of data storage.
• Led a cross functional team of 8 people completing the first installations of Confidential ’s FlexPod architecture into IT data centers. Worked with Confidential Product Solutions team to ensure adherence to FlexPod specific designs. The new FlexPods with Clustered Data ONTAP storage are now the standard infrastructure footprint in IT data centers.
• Setup team organization focused on ITSM service lines. Created eight storage service lines which cover all aspects of data storage requirements such as Data Protection Services and Software Services. Service owners have overall responsibility for proper goal setting, documentation, processes, stakeholder analysis, metrics, and technical designs for the specific service. This model aligns to ITSM best practices and provided a model for other IT teams to follow.
• Built a completely new Storage Operations Team in India to replace the existing 24/7 incident and problem operations team. Created the initial business case with financial modeling showing a positive ROI. Set the team organization, skill levels, proposed shift plan, interviewing model, and conversion timeline. Made two trips to India to ensure successful go-live in May 2013.

Confidential

Senior Manager & Principle Architect

Responsibilities:

• Used a detailed and intricate financial business case analysis learned in MBA classes to demonstrate the 3-year positive net present value (NPV) and 39% internal rate of return (IRR) of a $32.3 million global WAN project. This financial analysis and the productivity benefits of the new solution led to final approval of the project
• Overall business owner of the global WAN project which quintupled WAN bandwidth at 65 sites, installed 10 new Internet circuits, 126 new routers, 69 WAN Accelerators, SIP Trunking in the US, and global IP Conference Calling for all Confidential employees. Project took over 12 months and involved more than 70 people worldwide.
• Led a cross-functional team to design, order, deliver, and implement a new 5-megawatt, 300-rack IT data center. This new data center, with a $4.7 million communications budget, included a cutting-edge network, virtualized hosting, and security design. Data center was delivered 15% under budget, saving over $710,000, and has become a showcase for Confidential IT.
• Received five consecutive top ratings (1 out of 4) on annual performance reviews which are given to only 3% of employees.