Â .NET Apprentice Resume

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

.NET Apprentice

Confidential

Responsibilities:

Confidential is an intensive, fast - paced apprenticeship program that produces .NET / C# full-stack software developers.
Use C# and the .NET framework to create a business application for a flooring company that enabled users to add, delete, & edit clients and orders. The program was also capable of reading and writing to files to allow for product and state tax updates.
Built two websites, a restaurant and a car dealership, that incorporated multiple pages, imagery, and internal links using HTML, CSS, Javascript, and Bootstrap.
Utilize Atlassian Tools (JIRA, Crucible, and BitBucket) tool for version control, workflow management, and team communication.

IT Support Specialist

Confidential

Responsibilities:

Performed End of the Year Site Inventory of End-user devices (laptops, desktops, workstations, non-Xerox printers, mobile phone) quantity of monitors, docking station and Cisco desk phone.
Inventoried End-User Asset Information into Excel spreadsheet, which later be updated in BMC Remedy.
Documented the Data communication room / network closet for future upgrade/roll outs.
Listed any equipment that broken and sent into support office for break / fix.
Traveled onsite for break fix service for multiple clients.

Windows Adminstrator

Confidential

Responsibilities:

Supported existing ESM teams with their installation / maintenance / upgrades Web tools (xMatters, BMC Proactivenet) that collect and track performance metrics for the external and internal Web applications.
Updated xMatters Alert Support Groups rotation schedules so that matches with their business unit work schedule.
Adjusted specific KPI (CPU, Memory, Free Disk Space, Systems Uptime Time) thresholds per request to meet the business unit support groups requirements.
Repaired Monitoring Agents to continue collecting event and performance data into Sybase database, which business units generate performance reports from.
Tested solutions such as SAP Business Intelligence for a centralize database, collect system performance metrics from multiple databases. Multiple reports can be created from centralize database.

Windows Workstation Support Analyst

Confidential

Responsibilities:

Supported existing team with migration efforts from Windows XP (End of Life) to Windows 7.
Imaged new Workstations/Laptops/Tablets, install specific Business Unit Applications, and copy user data.
Migration process and Incident tickets were tracked using Cherwell.
Alerted Business Analysts of non-compatible software that can’t be installed/work on Windows 7.
Provided onsite and remote level II support to customers.

Help Desk / Desktop Support II

Confidential

Responsibilities:

Exceeded required goal of 95% SLA resolution. Remote goal at least 75%.
Primarily responsible for responding to user incidents within SLA and providing system support.
Field Support to provide Tier 2 incident/support response from Incident Management
Traveled to user’s location, when necessary, when a fix can be resolved remotely.
On network or server problems additional assist might be required to resolve by Tier3.
Facilitated the lifecycle of multiple technology projects to include: Windows 7 migration, MS Office 2010 & 365 (End-user Support).
Demonstrated comprehension of Service Level Attainment and Key Performance Indicators regarding delivery of service by effectively meeting incident response and resolution metrics as measured by Incident Management.
Found creative ways to come to resolution for the end-user as quickly as possible and document in Knowledge Management.
BMC Remedy was the ticketing tool used for Incident Management.

Technical Analyst

Confidential

Responsibilities:

Performed numerous technology upgrades by combining efforts with the IT rollout project department.
Collected data, analyzed, developed plans, monitored installs using scripts, troubleshoot hardware and network problems; tested performance and scheduled tasks using Opsware Network automation system to upgrade multiple switches.
Provided productive feedback on project progress.
Documented hardware, software and 3rd-party issues.
Performed data backup and restoration.
Facilitated the lifecycle of multiple technology projects to include the following:
UPS Replacement, Pharmacy ISDM, Cisco Switch IOS Code Update.
Catalina Printer Project, DRAC Software Update, TSS Re-Image Data Migration.
Store Register XP Upgrade, Store Server Placement Project (Phase 1 & 2).