SUMMARY:

Pursuing a professional position in the information technology field with a reliable and progressive company that will enhance and utilize my technical, sales and customer service training and skills for the benefit of the organization while offering career opportunities and advancement possibilities.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

IT Engineer

Responsibilities:

• Drivers Installation, Shared printing, Scan to folder configuration (SMB), Scan to email, AD Group Policy integration for printers, TCP/IP Configuration, printer servicing and toner maintenance.
• MuxLab Multimedia Switch configuration and administration for Video distribution. Sony IPELA Private IP Video Conferencing configuration and administration. Configure and Administer Polycom SoundStation VOIP Conferencing Spider base with wired and wireless Mic s. Installation of ceiling mounted projectors, projector screens, wall - mounted flat screen smart tv all integrated with MuxLab switch and Wireless IO-Gear for wireless display of laptops or any video device.
• Application administrator responsible for configuration of destination AE/IP/Port for image push/pulling, Unlock User, Image CD-Burning, and Image viewing and annotation over IP.
• Assist Clinical User with, locked accounts, pharmacy adds, insurance adds, patient records, Jelly-beans, user interface configuration, Eclinicalworks Mobile app configuration, Eclinicalworks Kiosk self-check-in iPad, Midmark Vital/EKG/Spiro integration, application performance tuning, fax inbox configuration, printer scanning in TIF format for image view. Medicscan SDK driver installation and licensing for OCR with Fujitsu Twain Desktop Scanners
• Confidential IP Office Platform: Nortel BCM 50 and Confidential IP 500v2 design, administration, equipment installation and cabling. Onsite and Remote Programming of Analog/Digital/VOIP Phones, SIP Trunking configuration to ITSP, SIP Phones, Time-Profile, Incoming call routing customization for multi-vendor single location, Auto-Attendant, Embedded and Voicemail Pro, User Profile, Button-Programming. Maintained and Administered Confidential /Nortel BCM 50 via Nortel Element Manager.
• NEC code and TIA 568 Standards: RG-6 Coax, UTP/STP CAT5, CAT6, CAT8, MM/SM Fiber Optic (fusion splicing and connector) cabling, Security Rack Hardware, Rack Fans/Ventilation, Earth Bonding/grounding, POE Router/L3 Switch, access points, patch-panels, BBU/UPS. 70/25v Mixer/Amplifiers, speaker wiring, Ceiling speakers, volume control, Sirius Satellite Radio Signal distribution for commercial application. POE/IP and BNC CCTV Camera.
• Remote Support via Bomgar, Logmein, RDP, and various other remote tools. Responsible for imaging, diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems, and replace defective components such Device NIC Cards for Static/Dynamic IP Configuration, Laptop Screen/Monitor, Wireless LAN card and connectivity, HHD/SSD Drives, RAM, Dual Monitors, Equipment Cable, Docking Stations, VGA/DVI/HDMI. Disk Cleanup, Disk Defragmentation, Windows Updates, Manufacture Updates, Apple System update and diagnostic tools. Microsoft Office 365 Suite Administration and Support (Word, Excel, Outlook with multiple accounts and Mobile Iron, PowerPoint, Skype for Business). SonicWall Net-Extender and Cisco AnyConnect Secure Mobility Client VPN configuration and support for Remote Worker.
• Create/Disable User, password reset, unlock users, assign permissions to distributions groups, local drives, Software licenses, file service, printer objects, driver mapping, network resources and groups. Build, image, and deploy computers to designated OU.
• Support LAN/WAN and Wireless LAN network from physical to application. Program remote L3 HP Switch and Cisco Switch to backbone network. Configure Point-to-Point VPN over SonicWALL Firewall. Troubleshoot, analyze and isolate Network connectivity or any issues reported by users with various tools such as ping/traceroute. Monitor networks to ensure security and availability with Wireshark and SonicWALL Monitoring.

Confidential, Dallas, TX

Peer Mentor (Tutor)

Responsibilities:

• Confidential STEM Department program funded by The Confidential ( Confidential ).
• Provide private instruction to individual or small groups of students to improve academic performance academic tests.
• Assess students’ progress throughout tutoring sessions. Review class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments.
• Currently inactive pending program funding.

Confidential, Plano, TX

Network Engineer/QA

Responsibilities:

• Satellite Solutions Group of Confidential.
• Reviewed Order submitted by SatCom Commissioners to correct inconsistencies or reject order activation; Used Putty to SSH to activated equipment to verified configuration and licensing of Cisco Embedded Router. Verified Source and Destination IP Address and subnet mask of all networked equipment.
• Verified BGP Peering with Neighbors is established, and Multicast Groups as requested by customer.
• Verified Video on IP Multicast S230 equipment for customer. Monitors and verify Satellite RF Levels.

Confidential, Dallas, TX

PA/Auditorium Sound Systems Technician

Responsibilities:

• Install and maintain 70v/25v Public Address Systems (PA) and Auditorium sound systems district-wide.mounted speakers, speaker wiring, emt conduit, pipe-bending, entire PA systems installation or replacement, PA amplifiers, PA switch-banks, PA Microphones.
• Maintenance consists of repair or part replacement of speaker lines, speakers, microphones, amplifiers, PA switch banks, control panels, mixers, equalizers, compressors, HF drivers, subwoofers, crossovers, and limiters.
• Tool used is Simpson analog meter to check for shorts, groups, and resistance levels. Solder of various components including circuit boards, push buttons, microphones, etc. Submit faulty equipment for warranty repair.
• Install and maintain Primex GPS/Wireless clock systems for schools.

Confidential, Irving, TX

Fiber Network Field Technician

Responsibilities:

• Installation and Maintenance of Confidential ’s FiOS Service to Residential and Business customers
• Install Optical Equipment to company specification to provide triple play service; Digital Voice (VOIP), High-Speed Internet Service, and Cable TV Service.
• Cabled Residential and Commercial structures for all service; CAT5e for voice and data, and RG-6 for Video and MOCA services.
• Confidential Certified to climb telephone poles with gaffs to 18ft and extension ladders to 24-32ft to install optical cabling from aerial terminals to building.
• Repair or replace faulty equipment such as defective and damaged Optical Power Supply Unit ( Confidential ), Optical Network Terminals (ONT), Buried Fiber Optic and CAT5 wires, Video Set-Top Box, Fiber Broadband Router, faulty POTS/CAT3 voice lines.
• Assisted Customer with Cabled and Wireless (Wi-Fi) Networking of desktops, laptops, printers, smartphones, Media Servers, port forwarding for gaming and CCTV DDNS service, smart home entertainment systems (TiVo, IP Appliances, Smart TV’s, Blu-Ray players, Sonos Systems, Home Surveillance systems, Nest, Home automation devices).
• Assisted Customer hardening Wireless Security with various encryption methods (WEP, WPA, WPA2), and 802.11 protocol selection of the various frequency ranges and protocol types (2.4g to 5g and 802.11b/g/n, etc.)
• Ranked at top percentile for sales in the field and acquired excellent sales experience by upselling services and generating additional income through the company’s generous incentive program.

Confidential

Central Office Technician

Responsibilities:

• Installed wiring from Line Equipment Blocks with wire wrap tool to field cable blocks.
• Wired in DSL from CO DSL terminal blocks to field cable blocks.
• Wired from T1 Assisted field technician with central office equipment to isolate circuit faults.
• Ran various 5ESS and GTD5 Unix-RTR commands for tone generation, push in-service or out of service, line testing, and service configuration.
• Remove and remake connections to change circuit layouts, following work orders or diagrams.

Confidential

Facilities Locator

Responsibilities:

• Locate and mark location of Confidential ’s underground utilities to prevent network interruption when digging.

Volunteer

Confidential, Dallas, TX

Responsibilities:

• Review reports submitted by staff members to recommend approval or to suggest changes.
• Implement corrective action plans to solve organizational or departmental problems.