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Scrum Master/agile Coach Resume

Kansas City, MissourI

PROFESSIONAL SUMMARY:

  • 8+ years of extensive I.T Development and Leadership experience in all phases of the Software Development Life Cycle within the Agile - Lean framework (Scrum/ScrumBan/Kanban) and the Waterfall methodology
  • Coaching on Agile adoption within organizations inclusive of performing duties of a Scrum Master by facilitating the recommended ceremonies (Refinements, Daily Standups, Retrospectives, Sprint planning & Estimation) along with generating information radiators to display sprint/release health using physical and digital boards (Excel, Rally and JIRA)
  • Prioritizing, managing and reporting new and existing projects on the 1-N strategy list as an Agile Project Manager (as part of the PMO)
  • Excellent communication and leadership skills in alignment with clear career goals
  • Managing more than 13 FTE’s and Consultants in an onshore-offshore model
  • Expertise in the design and development of applications using Microsoft .NET, (C#, ASP.NET, ADO.NET, VB.NET, .NET Framework), SQL Server 2008/2005 (SSAS, SSIS and SSRS), SharePoint Server 2010/2007, XML, HTML and CSS
  • Strong background of creating and tuning SQL queries, Stored Procedures, Triggers, Views and User Defined Functions using Microsoft SQL Server Management Studio
  • Hands-on experience using Team Foundation Server and Assembla (GIT) for version control

TECHNICAL SKILLS:

Agile Tools: JIRA, Rally, ScrumWorks and VersionOne

.NET Technologies: C#, VB.NET, ADO.NET, ASP.NET, .NET Framework 4.0/3.5, Visual Studio .NET 2010/2008/2005 and Microsoft Enterprise Library

Database(s): Microsoft SQL Server 2008/2005 and Microsoft Access

Web Technologies: Web Services, HTML/DHTML and CSS

Version Control and Build Tool(s): Visual Studio Team Foundation Server, GIT-Hub, TortoiseSVN (Sub-Version Control) and TeamCity

Operating System(s): Windows 8.1, 7, XP and UNIX

Other tool(s): Assembla, Microsoft SQL Server Management Studio, SharePoint 365/2010/2007, Office 365/2010/2007, HP Service

PROFESSIONAL EXPERIENCE:

Scrum Master/Agile Coach

Confidential, Kansas City, Missouri

Responsibilities:

  • Active member of the Agile Community of Practice established within DST Business unit
  • Responsible for creating and reviewing coaching materials used for Scrum training workshops (for Scrum Masters, Product Owners, Development teams and Management)
  • Helped departmental transition of PBI’s (Product Backlog items) from ScrumWorks to JIRA Agile
  • Continually assisting peers (Scrum Masters) and other team members with using JIRA Agile and Tempo (time tracking)
  • Facilitating and planning all sprint ceremonies (Daily stand-ups; Product backlog refinements; Scrum of Scrums; Sprint Reviews and Retrospectives)
  • Mentoring and coaching all members of the Scrum team to promote self-management and self-accountability
  • Providing information radiators to display the state of a sprint via charts and widgets (as part of JIRA Agile) and by using physical boards in collocated areas
  • Helping the Scrum development team identify their ‘Kaizen’ as part of their retrospective meetings
  • As a member of the Release Management team; facilitating daily touch point meetings with a representative from all scrum teams and peripheral groups to assess an upcoming releases’ health
  • Constantly working with Product Management (PO’s) to help prioritize PBI’s, while, helping establish an open communication link between all members of the Scrum team without compromising the scrum principles

Environment:: JIRA Agile, Team-Forge, ScrumWorks, SharePoint 2010 and Office Suite 2010

Scrum Master/Project Manager

Confidential, Kansas City, MO

Responsibilities:

  • Mentoring and coaching Agile (Scrum) practices for multiple projects within the Pinsight Media application that are responsible for architecture, design and development of Sprint mobile apps & services across Android, iOS and BlackBerry platforms
  • Joined the office of PMO as a Project Manager to help facilitate the prioritization, management and reporting of new and existing development and infrastructure projects (Big Data) as part of the 1-N strategy list
  • Primarily responsible for setting up an automated tool to help report real-time project status to the Executive staff
  • Planning and facilitating the Daily Scrum ceremonies, Iteration Planning and Estimation sessions, as well as, the Sprint Retrospectives meetings, while, creating and tracking Burn-down/Velocity charts and Capacity planning documents
  • Facilitating change management and infrastructure implementation using Kanban as an Agile methodology
  • Managing Rally as the primary Administrator, while, constantly enhancing the tool's potential by either utilizing existing apps and connectors/plugins or by collaborating with Rally support for larger concerns
  • Setting up customized dashboards within Rally for executives; Managers, Directors and VP’s
  • Constantly working with Product owner(s) to perform weekly story grooming sessions to help prioritize the general and release backlog well in advance of the Iteration Planning sessions
  • Successfully managing an offshore-onshore model of more than 13 resources
  • Conduct one-on-one meetings with individual resources to assure everyone is moving towards their career goals, while, resolving or escalating issues to upper management
  • Interviewing candidates to add to the growing needs of the Development teams
  • Authored a Capacity planning and Retrospective document for multiple projects within the organization
  • Authored a checklist document for Production releases, which was recommended as a template, by the management, to multiple teams across the organization
  • Tracking of defects and user trials for multiple mobile applications under development

Environment:: Rally, Office 365, Assembla (GIT-Hub), Ruby-on-Rails and Java (Hadoop)

Scrum Master/Team Lead

Confidential, Lenexa, KS

Responsibilities:

  • Performed a multifaceted role in the BlueprintForWellness (BFW) application; from overseeing Scrum and Kanban development, to Release management, to Resource management
  • Planned and facilitated the Daily Scrum meetings, Sprint Planning and Estimation sessions, as well as, the Sprint Retrospectives meetings, while, creating and tracking Velocity charts and Capacity planning documents for the BFW application
  • Extensively used Rally as the primary tool to track and report the progress of each task within an iteration by reviewing the Iteration Status and Burn-down chart while managing the Release/Unscheduled backlog
  • Worked with HP Service Manager 9 to create both Change Controls and Incident tickets for multiple needs of the application (production deployment approvals, emergency change control and IM ticket creations, requesting refresh from prod into other environments, requesting web server updates, firewall requests, etc.) and for the development staff (requesting/granting access to specific servers including prod, approving a software request etc.)
  • Conducted one-on-one meetings with individual resources to assure everyone is moving towards their career goals, while, resolving or escalating issues to upper management
  • Interviewed and hired multiple resources within the Development and QA team to meet the growing needs of the BFW application
  • Managed the BFW Production Support bucket (Level 3 and 4) that ranged from resolving database performance issues or broken Application functionality to critical issues like a user’s inability to log into the system or a PHI compliance issue
  • Managed the design, implementation and delivery of a game-changer application in the self-screening market (DirectPay), which resulted in my team and I being awarded the Quest Diagnostics 2013 Q2 Quality Award, while competing against other impressive implementations corporate wide
  • Proudly held the record of having zero defect releases for the BFW application since taking charge, spanning across 6 Major releases and more than 12 Interim releases
  • Authored a checklist document for Production releases, which was recommended as a template, by the management, to multiple teams across the organization
  • Responsible for advertising pre and post implementation statuses to all impacted groups, Product Owners and stakeholders, including setting up meetings and sending email notifications
  • Streamlined the interaction between the Product owners and the development team to enable a successful communication model
  • Created and maintained multiple sites using SharePoint 2010 for accessing process and design documentation, scrum documentation, release documentation, out of office calendar for the resources etc.

Environment:: Rally, Service Manager 9, Microsoft .NET (C#, ASP.NET, VB.NET, XML Parsing, HTML/DHTML), SQL Server 2008/2005, Visual Studio .NET 2010/2008 and Microsoft SharePoint 2010/2007

Release Manager Lead

Confidential, Overland Park, Kansas

Responsibilities:

  • Leading and managing the Production Support team (Tier 2) to provide resolution for critical issues in the GUI (ASPX/HTML), Web/Windows Service (.NET) or the database (SQL Server 2008/2005) using Kanban, that directly impacts our customers/ corporate clients (No Dial Tone/ Service Outage)
  • Managing and mentoring both on-site and off-shore resources (Brazil, India and Philippines) to perform their duties efficiently, while assuring that their career goals are being met
  • Working with HP Service Manager 7 to transfer incidents to the development staff (Tier 3), where an RCA is performed for a permanent solution
  • Creating and maintaining multiple sites using SharePoint 2010/2007 for activities like task delegation (on-site and off-shore resources), project updates, defect tracking and communicating with other groups within the organization
  • Extensively using Team Foundation Server (TFS) to manage the codebase for multiple projects or releases, while performing code builds and merges to maintain a high development and maintenance standard
  • Responsible for all projects or maintenance releases being delivered to Production, inclusive of providing status updates (pre and post deployment) to the Manager and Director level

Environment:: Microsoft .NET (C#, ASP.NET, VB.NET, XML Parsing, HTML/DHTML), SQL Server 2008/2005, Visual Studio .NET 2010/2008, Microsoft SharePoint 2010/2007 and HP Service Manager 7

Lead Developer and Support Analyst

Confidential

Responsibilities:

  • Developed and managed a complex Customer Record Management Tool’s GUI, primarily used for pushing a customer’s emergency contact information (address detection for 911 calls) through internal groups to maintain address accuracy and consistency using JavaScript, CSS and Eclipse (as a development/source control tool) under an AGILE (SCRUM) environment
  • In parallel, wrote code for trouble ticket resolution (Tier 3) using .NET for Windows/Web based applications, SQL for database /SSIS package related issues, Team Foundation Server as a code repository and SharePoint to update management/client(s) of progress
  • Performed a system’s analysis for a specific Sprint Call Center to report an opportunity to improve performance and reduce cost by developing an in-house application (primarily using .NET and SQL)

Environment:: JavaScript, CSS, Eclipse, Microsoft .NET (C#, VB.NET, ASP.NET), SQL Server 2008/2005, Visual Studio .NET 2008/2005, Team Foundation Server and Microsoft SharePoint

Application Developer Lead

Confidential

Responsibilities:

  • Worked as a Team Lead on a dedicated application (.NET and SQL), to successfully deliver multiple global and iterative projects using Waterfall and SCRUM methodologies, while managing 9+ resources (FTE’s and IBM Consultants)
  • Assisted with translating the scope/expectation of the business (client side) from a Business requirement to a Functional requirement
  • Implied expertise of the application towards translating the Functional requirements into System requirements for defining clear scope and requirements at a developer level (I.T)
  • Provided level of effort (LOE) in terms of number of resource allocation, development hours and testing hours based on the demands of the project
  • Maintained a high level of coding standard by providing architectural/technical guidance
  • Extensively used Team Foundation Server (TFS) to manage the code repository for multiple projects, inclusive of creating builds, merging project related changes to the deployment branch and resolving pending merge(s)/conflicts between multiple projects to avoid overwriting or leaving out changes
  • Performed code reviews for all team members, while documenting issues/concerns to avoid reoccurrence (using SharePoint)
  • Performed mentoring and team building activities to keep team members focused on their career path

Environment:: Microsoft .NET (C#, VB.NET, ASP.NET), SQL Server 2008/2005, Visual

Application Developer II

Confidential

Responsibilities:

  • Created Stored Procedures, Views, User Defined Functions, SSIS packages and Triggers in SQL Server 2008/2005 using SQL Server Management Studio
  • Created and maintained multiple Web Services, Win Forms, GUI’s and SSIS packages to accommodate business and data requirement
  • Developed Windows Services to perform critical functionalities like the 911Customer address verification and Customer billing
  • Worked with MQ-series, FTP and sFTP to transfer customer/business related data between internal and external groups
  • Implemented the data validation controllers for all forms within the module
  • Worked on webpage navigation along with error handling within the Web forms
  • Created ASPX web pages using Visual Studio .NET
  • Integrated seamlessly in a team of 30+ developers

Environment:: Visual Studio .NET 2005/2003, SQL Server 2005, Microsoft SharePoint, HP Service-Desk and Web Services

Programmer Analyst

Confidential, Overland Park, Kansas

Responsibilities:

  • Developed Client specific programs and scripts to produce detailed analysis of data, reports, and data extracts using SQL and PL SQL for clinical, financial, and other departments and hospital management
  • Created prototypes and developed user interface (UI) mock screens to establish client satisfaction or gather feedback for upcoming project(s)
  • Performed analysis of the current application to determine the efficiency and economics of implementing the desired changes, per business requirements
  • Developed data flow diagrams in the system along with formulating test plans

Environment:: Visual Studio .NET 2003, SQL Server 2005/2000, and Microsoft Access

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