SUMMARY:

• Accomplished IT executive with progressive experience in senior and strategic level global IT operations management with proven success in implementing new procedures to drive organizational efficiency, cost containment, compliance, quality and profitability. Decisive, solutions - focused and results-oriented: expert in building and revitalizing organizational infrastructure, processes and technology strategies to optimize results strong proven leadership, communication and analytical skills.
• Ground up experience in directing infrastructure, operations, architecture and systems integration of IT solutions. Highly-skilled in various areas of regulatory compliance management, risk management, administration, budgeting, due diligence, capital planning, vendor relations and global operations .
• Ability to handle multiple tasks simultaneously
• Good interpersonal communications skills
• Excellent organizational and documentation skills
• Good analytical skills with an eye for detail

PROFESSIONAL EXPERIENCE:

Confidential 

AD/Cloud Architect Team Lead

Responsibilities:

• AD, DHCP , DNS 2003-201 6
• Azure Architect “Design and Integration”
• Office 365, Skype for business “PTSN”
• VMware
• Radius Servers
• IIS
• Disaster Recovery / Redundancy
• Created monitoring using Nagios and OpenNNM “Linux Based”
• Day to day operations lead global team on projects.
• ADFS
• SSO with Azure
• API Rest
• AD MIGRATION/Consolidation Quest
• Developed architecture of directory solutions particularly for Windows and related platforms.
• Implemented procedures for determination and development of Directory management services.
• Executed effective processes for auditing and change management solutions for Directory services.
• Coordinated with designers and Active Directory managers in architecture patterns for overall enterprise applications.
• Prepared patterns and architectural specifications for VMware and disaster recovery services.
• Collaborated with technical team members in designing and development of computing infrastructure components.
• Supported technical teams in formulation and implementation of server DR strategies.
• Conducted review and assessments for migration requirements to support storage and networking systems.

Confidential

Senior Systems Engineer

Responsibilities:

• Implementations & Support
• Implementations & Support
• Office 365 “Skype, SharePoint, ADFS, Yammer, planner, Office and Outlook” PTSN IP PHONE
• PCI Compliance
• Building VM’s VMware and Hyper-V
• Building of ESX hosts
• Cisco UCS
• Server 2003-201 2R2 Build and design
• Monitoring SCOM 2012R2
• Packaging SCCM 2012R2
• Testing and design of environment
• DR
• Documentation
• SharePoint
• Sql
• KMS Servers, File Servers, Adfs “Anything on 2012R2 and all previous versions”
• ICOMS
• People Soft
• RDS
• DUO
• AD
• DIR SYNC
• Xen Mobile
• Apache
• Prism
• Assisted in designing and engineering functions for existing applications relating to Active Directory.
• Implemented procedures for integration of new and current applications with Active Directory.
• Conducted research and monitoring functions for changing trends in business and technology fields.
• Prepared technology plans and game plans for selection and development of systems.
• Developed business cases and analytical improvements for technology solutions to meet business needs.
• Suggested improvements for infrastructure components relating to Active Directory to support user lifecycle management

Confidential

Senior Systems Engineer

Responsibilities:

• Lync 2010-201 3 Implementations
• Exchange 2013 Implementations
• Office 365 Implementations
• 2012 Server
• Symantec
• Citrix
• VM
• Hyper V
• SCCM
• All Microsoft products “All OS’s and All products”
• Completed boot camp for 2012 MCSA
• Completed classes for Lync
• Completed Class for Cisco ICND
• Verifying APE’s and SOW’s
• Creating documentation for customers.

Confidential 

Senior Systems Administrator

Responsibilities:

• 3rd tier Tech Support “Only Tier 3 in position”
• Support AD Over 1200 Servers 40 0 Physical and 800 Virtual
• Supported all Microsoft OS and Vista, Microsoft Office/Outlook
• Maintained and Built VM’s 2003 and 2008 over 30 builds and 25 upgrades from 2003 to 200 8
• Decommissioning servers to free licenses and upgrading the servers.
• Cluster Servers
• Virtual Servers
• Use of VM ware
• Maintaining environment of over 800VM’s
• Managed Snapshots.
• Configured fall over clustering
• Investigated performance issues.
• Hyper V
• ESX
• SCOM/SCCM 2007
• Maintained SCOM
• Configured and Upgraded SCOM 2007
• Maintained and troubleshot SCCM issues
• Created Packages
• Monitoring systems with SCOM
• HPSIM/HPSC
• HPSC ticketing system
• HPSIM hardware monitoring.
• Exchange 2007
• Migrated spam filter to Proof Point/ Maildistiller
• Migrating from exchange 2007 to Office36 5
• Sophos
• Migrated client from Sophos antivirus to ESET.
• ISOLIN-EMC
• Added NDMP with Backup Exec to backup Isolin a faster solution.
• Maintenance of EMC Isolin
• Used to backup to disk then used backup exec to tape
• SBS2008.
• Migrating from SBS2008 to 201 2 server
• Separating Domains so that company will have redundancy.
• Creation of DR plan.
• SAN & NAS
• Hitachi
• EMC Navisphere Manager
• Veritas Volume manger.
• Backup
• Symantec Back-Up Exec 2012
• Creation of Jobs “Exchange, SQL and Oracle”
• Tape Rotation
• Monitoring of Jobs
• Net Back Up
• Monitoring and setup
• Creation of Print Jobs
• Veeam
• Virtual backups
• Exchange 2007
• Helped with errors
• Backup issues
• Moved from Cluster to VM
• Administration

Confidential, IL 

Senior Systems Administrator/Engineer 

Responsibilities:

• 3rd tier Tech Support
• Support 3rd party Vendor software “Over 1000 applications” 
• Supported all Microsoft OS and Vista, Microsoft Office/Outlook
• Maintained and Built Servers 2003 and 2008 over 30 builds and 25 upgrades from 2003 to 200 8
• Designed and implemented enterprise virtualization platform and cloud strategy. The strategy included enabling application administrator’s self-services, business continuity, and high availability of resources. I researched and conducted vendor evaluations.
• Decommissioning servers to free licenses and upgrading the servers.
• Virtual Servers
• Use of VM ware
• Maintaining environment of over 600VM’s in 28 different countries.
• Managed Snapshots.
• Configured fall over clustering
• Investigated performance issues.
• Created virtual machine templates for faster deployments.
• Remedy
• Tracked End User Service Delivery tickets
• Run reports on End User Service Delivery
• Asset Management
• Enter tickets for End Users
• Provide Software support
• Supported all software that is unique to the plant and labs used to make our product
• Training
• Trained End Users in Office 2010
• Trained End Users in Win 7
• Installed software, patching, upgrading and maintenance of operating system
• Used SCCM to push down updates and patches
• Installed, upgraded and maintenance of server hardware components as per requirement
• Upgraded servers physical disk space and memory
• Installed complex hardware and software and upgrades to ensure work is performed as per the company policy
• Software support ITIL
• VB & PowerShell Scripting
• Created scripts for deployment of packages
• SCCM
• Global deployment of Office 2010
• Global deployment of SP1 for Office 2010
• Created containers of domain and non domain computers
• Created software packages for Citrix receiver
• Used to push down software packages
• Used to RDP into EUSD systems
• Responsible for supervision of backup and disaster recovery operations
• Backup of VM’s
• Created and implemented recommendations to improve scalability and performance
• Performed system startups and shutdowns
• Created logon Scripts
• SharePoint Administration
• Created KB’s
• Created Office 2010 SharePoint site for end user help “how to’s”
• Windows 7, XP
• Supported EUSD
• Windows 2003-200 8 Server
• Maintained Server disk space and upgrades.
• Exchange
• Administration
• Upgrade in progress from 2003 to 201 0
• AD
• User Admin create accounts
• Create login scripts
• Unlock accounts
• Maintain computers and domains
• Removed stale accounts.
• Creation of Images for laptop and desktop rollouts using MDT
• Created Images Win7, XP3 and XP2 for plant and End Users
• Used for different models we support.
• SAP Support and setup version 720
• Created global image for Genesis Project
• Accounting for Capex and Budgetary information
• Created Purchase Req’s
• Received Goods.
• Project Management
• UK Roll out “Refresh from XP to Win7”
• Global Deployment of Office 2010
• Office 2010 global project rollout.
• Used SCCM and created CD’s
• Project management to overseas deployment globally
• Hyena
• Used to pull various reports from Active Directory
• IPAD Image and DCCM.
• Created Image for I pad’s
• Used Air watch to maintain security and tracking, software upgrades to IPADS
• Oversea End User Service delivery “2nd -3rd level support”
• Team Leader “Manager of End User Service Delivery”
• Hold weekly team meetings
• Schedules of employees
• Interview and hiring of contractors
• Goto person for any tickets or Issues the EUSD couldn’t handle
• Stock and new equipment ordering and testing
• Ordering of new assets
• Pricing and availability
• Asset Management
• Team Lead role: - provide leadership of tasks and deliverables for the service delivery team
• Support Role - Support users on all aspects of infrastructure including acquisition, configuration installation and/or relocations of desktops, laptops, printers, handhelds, security, LAN connectivity, etc. 
• Resource role: - Perform in a resource support role on project tasks as assigned
• Perform in a 2nd line support role for incidents / calls received from the Service Desk
• Be available (on call) for ‘after normal business hours’ for incidents / issues that might arise in the Infrastructure area which are deemed critical or high to business integrity
• Maintain documentation of 2nd level operations responsibilities
• Be proactive in improving 2nd level infrastructure support operations

Skills/Abilities/Knowledge:

• Good knowledge of hardware information such as CPU, Memory, Disk, Network, Bios
• Strong knowledge of programming languages
• Experienced Windows System Administrator
• Experienced Exchange Systems Administrator
• Experienced SCCM Systems Administrator
• Cluster and Virtual Servers
• Excellent in MS Word, Excel, PowerPoint, Access, Outlook
• Install complex software and hardware.
• Excellent troubleshooting skills
• Team Lead
• Training
• 15 years’ experience supporting Microsoft applications and End User devices
• Thorough understanding of computer hardware and operating systems, specifically HP desktops, laptops, printers and current Microsoft operating systems
• Extensive understanding of thin client technology with emphasis on Citrix Metaframe, Zen App
• Expert in all Microsoft Office applications, with emphasis on Excel, Word and Exchange
• Proactive in problem solving and ability to see the “bigger picture”
• Thorough understanding of all standard infrastructure equipment
• Extensive knowledge of server hardware, configuration, and troubleshooting
• Extensive understanding of print servers and their operation
• Extensive understanding of servers, storage devices and their differences

Confidential 

L3 Technical Support

Responsibilities:

• 3rd tier Tech Support  
• Supported all Microsoft OS and Vista, Microsoft Office/Outlook
• Bomgar “tool to remote”
• Support for all hardware “Computer, printers, iPods, cameras, ie: anything you hook up to a computer”
• Perform All Software support
• SQL DBA
• Trainer Quality Assurance and Testing Duties
• Installed software, patching, upgrading and maintenance of operating system
• Installed, upgraded and maintenance of server hardware components as per requirement
• Responsible for web services administration
• Installed complex hardware and software and upgrades to ensure work is performed as per the company policy
• VB & Powershell Scripting
• Responsible for supervision of backup and disaster recovery operations
• Created and implemented recommendations to improve scalability and performance
• Performed system startups and shutdowns
• Sharepoint Administration

Skills/Abilities/Knowledge:

• Good knowledge of hardware information such as CPU, Memory, Disk, Network, Bios
• Strong knowledge of programming languages
• Solid experience as Windows System Administrator
• Cluster and Virtual Servers
• Excellent in MS Word, Excel, PowerPoint, Access, Outlook
• Install complex software and hardware

Confidential, New York, NY         

Tier 3 Technical Support

Responsibilities:

• 3rd tier Tech Support  
• Supported all Microsoft OS and Vista, Microsoft Office/Outlook & Exchange
• Rescue “tool to remote”
• Scripting and Cluster Servers

Confidential, New York, NY   

Bank Install Technician      

Responsibilities:

• Hardware (repair, installation, maintenance, troubleshoot)
• Dell Hardware repair
• Sharepoint Administrator
• Project Management/Tech Lead for Refresh and Migration
• LAN/WAN troubleshooting and Maintenance
• Tier 3 Help Desk 1500+ Users
• VB
• Powershell

Confidential, Cleveland, OH        

Systems Administrator

Responsibilities:

• Setting up and removing old systems and moving them to new schools, installing software and images.
• Tier 2 tech support
• Set up Exchange Server

Technologies: WINXP, 2003 Server

Confidential, Wooster, OH        

Software testing & Programming

Responsibilities:

• Beta tested software and created fixes for errors
• Software had scanned images that allow parts dealerships to find a part get a quote on that part with labor and how to assemble the part
• Created interactive web for employees and HR
• Upgrade from VAX/VMS to WINNT
• SAP implemented and UNIX print servers       
• Desktop Support TIER-3
• Maintained position through transition to assist users with desktop support
• ABAP/4 programming, desktop support for PP, MM and FI/CO

Technologies: VAX/VMS, WINNT, NTSERVER, SAP, UNIX, IBM OS2, WINXP, EXCHANGE, SQL, INSTALL SHIELD

Confidential, OH

Programmer and Systems Admin

Responsibilities:

• Laptop rollout: Imaged 1500 laptops packaged and sent out.
• Also, received old laptops and received RMA’S.
• Purchased new laptops and requisitioned them and assigned dates for shipment.
• Created software and tested software for ATM Machines and voting machines.
• Bizanga

Technologies: ATM, IBMOS2, WinNT, NT Server