PROFESSIONAL SUMMARY:

• Product Development and Operations leader who fixes problems, increases revenue.
• Repeatedly promoted. Leads the team by constantly asking, “What could happen if…?” Adept at prioritizing heavy workloads in high - pressured demanding environment.
• Moves easily between roles, from setting strategy to being hands-on. Thrives in strategic partnerships. Proven ability to undertake and manage all phases of software development from concept to customer delivery.
• Respected by all levels of internal and external stakeholders, customers’ senior management.
• Resourceful, distinctive thinker, seeks challenges, takes charge, leads by example, promotes integrity
• High-energy leader with strategic and realistic vision, as well as keen grasp of ever-changing business objectives
• Nexus among management, clients, team members and offshore development teams
• Advocate for the product: Generates customer loyalty by being go-to Subject Matter Expert
• Exceptional coach, mentor of teams from two - 300
• Saving payroll by picking the right people for the role
• Fluently speaks the languages of both people and technology, especially in delivering presentations
• SaaS development, ERP, CRM, Pre-Sales, Business Operations, aggressive quarterly production releases
• Improves profitability, productivity, and efficiency through automation, continuous process improvement
• Creative: Readily translates complex customer requirements and business problems into solutions

TECHNICAL SKILLS:

Technologies: VB.NET, C#, ASP.NET, ASP, TSQL, PICK BASIC, jQuery, JavaScript, AJAX, HTML, CSS, MS SQL Server, MySQL, U2 (UniVerse/UniData), Windows Server 2003/2008, IIS 6.0/7.0

Successful because: Reliability and predictability: 38 of 44 international SaaS production releases delivered on-time without compromising product quality - have never had to roll-back a release

PROFESSIONAL EXPERIENCE:

VP of Product Development

Confidential, Bloomington, MN

Responsibilities:

• Teams with Marketing Managers, Support Managers and Consulting Managers to create and execute the product roadmap for both the short- and long-term product strategy thus bringing predictability to customer base
• Manages all aspects of product development and delivery, from roadmap to specification, design, development and testing, through full release to the client
• Found and integrated BI tool, and saved $100K in development costs; projected to increase revenue $100K+
• Leads critical company projects with project team of 2 - 15 members, with project durations of 3 months to 3 years with budgets of $50K to $4M
• Provides leadership and vision to teams made up of developers mixed technology and skillsets; .NET, Designers, PICK Basic, JAVA, DBAs, System Administrators, Business/System Analysts, Project Managers
• Develop, monitor, and manage budgets for software development functions
• Interacting with stakeholders to define business requirements, prepare the requirements and functional specifications, and coordinating with team members to define the test plan and implement the solution

VP of Product Development and Customer Operations

Confidential

Responsibilities:

• Newly launched SaaS product line was delivered to end-user with positive results, 4 months early and $300K under projection, using agile development methods
• Reduced development staffing cost of $1M by recruiting and hiring group of 6 international engineers located in Bangalore, India for ongoing application product releases and support; managed contract negotiations
• Saved $1.75M in R&D costs by partnering with North Dakota State University (NDSU) for research, new product features, improved user interface functionality making better use of AJAX, JQuery, JSON
• By listening to customer requests, played key role in growing customer base from zero to over 1,000 users with revenues exceeding $4M in fewer than 4 years; product is currently recognized as industry leader
• Aligned product functionality with market needs, converting customers into the strongest proponents of the software and technology

Product Manager

Confidential

Responsibilities:

• Facilitates focus group meetings with customers that increased understanding of pain points and industry trends
• Instrumental in organizing first annual User Group meeting; participation has increased by 200% since inception
• Created training presentation and customer documentation support for end users while providing pre-sales technical support to prospects
• Fostered a culture that maintains relationships with key customers providing an on-going flow of information around development initiatives, product needs and market conditions that impact product development
• Manage daily operations of customer support team, implementation consulting and employee development planning; go-to SME who made final decisions on escalated customer issues
• Sourced and implemented a Web-Based support ticketing system; response time decreased by average of 32 hours, reporting accuracy increased by 250%
• Maintain ongoing communications with customer sponsor (champion) throughout the project to ensure the necessary commitment for a successful project; 85% customer retention rate for implementation

IT Manager

Confidential

Responsibilities:

• Direct accountability for 24/7 SaaS operations and internal systems
• Primary architect for in-house network system enhancements; performed analysis, planning, design, and support of upgrading internal servers from MS Windows Server 2000 to MS Windows Server 2003
• Plan, coordinate, direct and design IT-related activities of the organization, as well as provided administrative direction and support for daily operational activities of the IT department
• Assisted in defining and implementing IT policies, procedures and best practices