Software Developer / Desktop Support / DBA Resume TX - Hire IT People

PROFESSIONAL SUMMARY:

Nine years’ experience in an enterprise IT environment.
Seven years’ experience in desktop support.
Five years data mining and software development experience.
Eleven+ years’ service industry experience, covering all responsibility levels from basic customer service to management.
Recognized as an honest, responsible, and reliable asset to every employing company, by both peers and supervisors.
A strong analytical mind coupled with an ability to work efficiently under pressure.
The ability to generalize all acquired skills and find possible solutions to any problem.
Honest, reliable, and will always look for ways to improve operations, cut costs, and reduce waste.

TECHNICAL SKILLS:

Languages: VB.NET, ADO.NET, C#, PHP, SQL/T - SQL, HTML, XML, COBOL

Applications: Crystal Reports 11/2008, VS.NET 2005/2008/2010, MS Office

Database Systems: SQL Server 2005/2008, DB2, Access

PROFESSIONAL EXPERIENCE:

Confidential, TX

Software Developer / Desktop Support / DBA

Responsibilities:

Responsible for developing and maintaining several SQL Server databases for the back end of our proprietary software programs.
Responsible for the design, development, and maintenance of a proprietary CRM software for our end users staffed at hospitals all across the nation.
Responsible for all daily operations as well as any assigned or personal projects as needed.
Responsible for all data mining needs, using direct T-SQL queries, Access, or Crystal Reports.
Responsible for answering desktop support phone calls; It was a 2 person team.
Responsible for automating all EDI processes, incoming and outgoing, as well as the SFTP set up and maintenance required therein.

Confidential, TX

Teller / Desktop Support / Report & Policy Writer

Responsibilities:

Nine years’ experience in a financial institution.
Three years’ experience using XP2 as a Teller; four as an IT Specialist
Meaning I am familiar with the front and back end of XP2
Quickly recognized as an asset in other areas of the credit union environment, moved to IT.
Currently contract out to the credit union as a report writer using Crystal 2008 and SQL Queries.
Developed several small tools in VB.NET that make work for the staff more efficient.
One of which saves the credit union about 2K a year in paper (OD notice parser).