SUMMARY:

Accomplished “hands - on” IT Administration and Manager of IT Operations with 15+ years of experience.

TECHNICAL SKILLS:

Virtualization: VMware ESXi and vCenter Server 4.0 to 5.1

Backup: Symantec Backup Exec and Veeam for virtualized infrastructure

Business Continuity: Zerto replication and recovery for VMware

E-Mail: Microsoft Exchange 2000, 2003, and 2007

Database: Microsoft SQL and MySQL administration

Platforms: Windows XP/ 7/8/2003/2008 , Linux Suse, Mac OS X

Creative Suite: Adobe Photoshop, InDesign, Illustrator, etc.

Documentation and Project Management: Atlassian Jira Confluence and Greenhopper Help Desk Software ManageEngine ServiceDesk, Track-it and Spiceworks

Hardware: Datacenter Rack mounting and wiring.

SAN Storage: EMC VNX and Dell Equallogic

DAS: Dell PowerVault

Laptop and Desktop: Dell, HP, Acer, Mac, Samsung, and Lenovo

Smartphones: iPhone, Blackberry, Android, and Windows 8

Networking: LAN/VLAN, Active Directory, GPO configuration, Roaming profiles, Folder redirection, LDAP, TCP, DNS, DHCP, NAT, SMTP, VPN, SSLVPN, Apache, IIS, and RDP access.

Monitoring software: Solarwinds, Whats-up Gold, and Manage Engine’s OpManager

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Director, IT OPERATIONS

Responsibilities:

• Manages all IT operations and development of solutions to all IT issues, including the planning and implementation of infrastructure upgrades and the integration of new technology to meet changing business needs.
• Performs daily administration of various technical systems administration tasks, such as monitoring data backup, email archiving, user security, and hardware and software upgrades. Also deploys and maintains security for smart phones.
• Manages and maintains business continuity plan with offsite disaster recovery server replication of critical infrastructure in Pennsylvania by using Zerto and VMware ESXi and vCenter Server 5.1.
• Manages IT Helpdesk ticketing database system, which includes Manage-Engine help desk, monitoring, and auditing software. Supervises the assignment of user ticket to IT help desk staff and monitors IT Helpdesk request response times for ticket resolution and user follow up.
• Ensures company service level agreements are being met.
• Manages database tracking of company hardware and software inventory. Procures quotations and orders new equipment and upgrades as needed.
• Manages systems administration of Windows 2008 Domain, Exchange 2007, Blackberry Enterprise Server, and company database and web software applications. Among others, supports Microsoft (Windows 7, 8) & MS Office suite, etc.
• Manages the drafting, maintenance, and update of company IT policies and procedures, including disaster recovery, security, and risk management plans.

Confidential, New York, NY

SYSTEMS & Network administrator

Responsibilities:

• Responsible for integration and management of “ Confidential, ” the CRM (Customer Relationship Management system) managing sales, production, and operations.
• Ensured all functions of CRM system operated effectively with all other applications and operating systems.
• Directed senior management in budget and equipment forecasts and reconciliations.
• Managed the hire and supervision of freelance technicians to assist with the support of both Confidential office locations; provided onsite maintenance and supervision in Denver, CO office as needed.
• Administered and monitored Sonic Firewall and Server Event Logs to predict possible threats to the Local Area Network (LAN).
• Maintained asset management, including the documentation and tracking of all company software and hardware at both Confidential office locations.
• Performed Systems Administration of Windows 2000 Domain, Exchange 2000, Macintosh OS-X Servers, and Blackberry Enterprise Server.
• Provided installation of all new hardware, software installations, and network solutions.
• Supported Microsoft and Macintosh applications, including QuickBooks, Microsoft Office, Filemaker, Adobe Suite, Quark, Timbuktu, PC Mac-Land, etc.
• Performed additional role of systems technician, trainer, and technical troubleshooter on all equipment, software, and database systems for all employees, including direct support of Confidential ’s CEO and COO.

Confidential, New York, NY

EXCHANGE MIGRATION ENGINEER (Freelance Consultant)

Responsibilities:

• Coordinated mail migrations from disparate email platforms over to Microsoft Exchange/Outlook 2000.
• Migrated Lotus ccmail, HP Openmail, and Outlook 97 to MS Exchange 2000 with Outlook 2000 as Mail Client. Monitored SMS Jobs for application installs and performed manual installs upon failures.
• Performed laptop migrations, provided 3rd level support to Trading Floor, and monitored Customer Queue to resolve problem tickets related to Exchange 2000 migration.

Confidential, Jackson, MI

NETWORK TECHNICIAN

Responsibilities:

• Performed the roles of systems administrator, user support, trainer, and technical troubleshooter .
• Administered a local area network; responsible for domain account creation and firewall security.
• Designed network architecture after analyzing and determining network needs on an on-going basis.
• Coordinated all outside contract product installations in production environment (hardware and software).
• Managed all IT projects that required network and/or desktop software installations.
• Supervised and directed junior technicians on hardware/software technical issues.
• Fielded remote user support issues via telephone, which included those at international offices and staff traveling internationally and domestically.
• Performed all setup configurations for new handhelds, printers, desktops, laptops, and servers.
• Supported Microsoft and Macintosh applications, including Microsoft Office Professional Suite (97, 2000, XP), Lotus Suite, Outlook Express, Internet Explorer, Netscape, Corel Draw, Adobe PageMaker, Adobe PhotoShop, Adobe Indesign, Adobe Acrobat, Quark, PCAnywhere, PC Mac-Land, etc.