SUMMARY:

• Result oriented, growth - focused Information Technology architect with over 15 years of management and technical experience on global scale.
• Seasoned professional with over 12 years of experience in Strategy, Design and implementation of technologies in varied business domains (Consulting, Manufacturing, Consumer, Insurance and Healthcare).
• Proven success in IT and cost reduction achieved through technology, business process realignment, vendor management and resource development.
• Technical hands-on leader, have led design and development of Search, Knowledge Management, E-Commerce, Internet, Intranet, Content Management and Business Process Improvement initiatives.
• Strong analytical and problem solving skills with ability to translate business needs and goals into technical strategies to promote scalability and reuse. Have been successful in optimizing resource utilization to gain maximum returns while managing tight budgets.
• Certified in ITIL Service Management Essentials, have led business process improvement, process mapping and process management projects.
• Managed geographically dispersed multicultural teams (>20 resources).
• Managing Digital, Search, Web, Content Management, Collaborative Technologies (SharePoint) and all related websites, vendors and resources for a leading manufacturer of commercial plumbing products .
• Managed 2 shared services, Content Management and Search, for a leading property and casualty insurance company. Annual budget managed > $ 6 M, 3 vendors and 26 resources including 9 offshore resources in India and Ireland while catering to technical needs and associated expectations of 6 internal client organizations.
• Well experienced in drawing Roadmaps and implementation plans. Done detailed planning of complex projects with phase gating and appropriate milestones to measure success at different stages.

TECHNICAL SKILLS:

Languages/ Tools: SharePoint 2010, HTML 5, JQuery, JAVA, C#, VB.net, ASP, VBScript, C, JavaScript, HTML, CSS, UML, XML, C++, Perl(CGI), Crystal Reports, Team Site, Visual C++

Architecture Frameworks: TOGAF, Zachmans

Technology: .NET 2.0/3.0/3.5 and 4.0, J2EE, JDBC and LDAP

RDBMS: Sybase Adaptive Server, MS SQL Server, Oracle

Framework: MVC, Bootstrap, Entity Framework, Struts, and J2EE Design Patterns - Front Controller, Singleton, Factory Patterns, Command patters, and Fa ade.

CMS: SharePoint, Interwoven TeamSite, Workflow/Templating, OpenDeploy, DataDeploy, OpenText RedDot

Search: Autonomy IDOL, Google web search APIs

Other: iGrafx, UML, Rational Rose, ER Win, Visual Source Safe, MS Project, MS-Office, and VISIO.

PROFESSIONAL EXPERIENCE:

Confidential, Franklin Park, IL

Senior Architect

Responsibilities:

• Deliver business value through Design, Development, implementation and management of Web, Digital, CMS and collaborative technologies.(.Net, SQL Server, SharePoint, HTML 5, CSS, AngularJS, jQuery, Bootstrap, Office 365, Azure, OpenText RedDot, Google Site Search, Google Search Appliance, Google analytics)
• Manage an evolving application strategy through direct interface with business leaders and staff to define application requirements, create business cases, develops strategies, budgets and technology roadmaps.
• Manage all internal and external facing websites and related technologies, vendors and contractors.
• Design technology delivery and consumption models and the applications that reside within, estimate and provision resources, evaluate and compare tools and products and roadmap services.
• Established and negotiate SLAs externally with vendors and internally with department heads on services and tools.
• .Net 4.0; C#; SQL server 2008, Google analytics and JQuery, OpenText Reddot 10.1) Sloan hired a marketing agency to promote the company website through internet and print media. The efficacy if these channels was not being tracked against ROI and as such, there was no informed mechanism to optimize this investment.
• As a hands-on Solution Architect, led design and development of the application to track marketing spent on promoting website. Used web analytics to track internet traffic to company website.
• Setup analytics reports to track source website, geographic location, devices and browsers used. Also defined an ongoing process to evaluate efficacy of different channels and alter investment based off volume of internet traffic from different sources.
• Helped marketing define conversion goals for different sections on web site and identified access patterns of pages on the site. Used this information to restructure the site layout.
• Insight gained from analytics helped refine search engine optimization and mobile strategy for the web sites.
• Implementing IM strategy led to 18% increase in number of hits to the site and could be measured directly by Google analytics. The tool also provided reports to help adjust expenditure on IM to optimize ROI.
• .Net 4.0; SharePoint 2010; Angular JS, C#; SQL server 2008, JQuery, HTML 5; CSS; TFS, OpenText Reddot 10.1) The tool captures visitor information, their product interest, order patterns, popular products and buying trends from Sloan’s information web site as well as from company’s B2B site. Data so collected is used to identify potential sales leads and cross sell and upsell opportunities.
• Conducted JAD sessions with sales, customer services and marketing associates to gather requirements and designed the overall architecture of the application. Also did hands on development alongside 2 other developers.
• Created detailed design document and process flow of the application.
• Conducted user groups with end users to train them on the tool and familiarize them with automated process of generating reminders, status tracking of follow up and reporting of the leads.
• In sixteen months since its implementation, lead generation process has generated over 700 leads, over 45% of these have resulted in closed orders.

Confidential

SharePoint designer

Responsibilities:

• Conducted JAD sessions to collect information from a diverse professional team involved in managing the recall.
• Designed and developed SharePoint 2010 Application to collect and report incident data and automate associated business processes.
• MS Visio was used for creating mockups and rapid proto typing to hash out screen layouts and design.
• Multi view forms were developed using InfoPath 2010 to capture data related to incidents and developed custom web parts for reporting. SharePoint designer was used to develop workflows for getting approvals, scheduling repairs at customer sites and generating communication to clients and vendors triggered by updates to incidents.
• Seven reports were developed, 5 of these were developed as custom components and followed strict government prescribed language and format.

Confidential

SharePoint designer

Responsibilities:

• Reviewed as is process and conducted sanity check of the existing process in collaboration with the client group.
• Designed and developed components, data elements, and repositories for streamlining of issue resolution process. Used an existing SOAP web service and designed 2 new API’s for computation and consuming engineering data. 2 workflow were developed in SharePoint Designer for standard communication between groups and with clients.
• The tool proved to be a great way of tracking issues and also facilitated communication and task and time estimation. Some of the incident history is being referred by different engineering groups within the company for new product development as well as product improvement.
• Reengineered the business process and designed the application using SharePoint 2010 workflows.
• Did not have sufficient skilled SharePoint resources, had to hire contract resources for development also developed internal resource for ongoing maintenance
• Success of this process has paved way for automating other process like change and incident management, Invoice processing and time management
• User setup and approval process lead time reduced from 2 week to less than 2 days and trail of changes in user’s access maintained for replication or audit purposes.
• Researched Digital Asset Management (DAM) systems and selected optimum system based on cost, available resources and transaction volume and negotiated contract with vendor.
• Defined the overall architecture of the system and operating model to establish ongoing resource needs. Did technology and knowledge gap analysis to device training strategy and built DAM admin team.
• Developed metadata structure and classification rule for digital assets based of access patterns.
• Negotiated SLA with the vendor and internally with stake holders. The system so developed allowed end users (Sloan Marketing, Agents and distributers) to access digital assets in the desired format directly and instantaneously through this self-service model.

Confidential, Northbrook IL

IT Service Manager and SME

Responsibilities:

• Managed 2 shared services with 26 resources (19 on site and 7 offshore) in a matrix organization.
• Managed ERE budget of $ 6.5 mm; managed multiple vendors for Search, CMS, SEO and ad hoc resource needs.
• Conducted architectural reviews and provide expert guidance on web content management applications.
• Created annual budget for both services; forecasted resource needs for upcoming projects; Developed service roadmap based of customer needs and vendor roadmap; Planned and provisioned resources and initiated projects
• Established SLAs externally with vendors and internally with department heads for services offered.
• Designed distributed architecture framework of common components: (TeamSite 6.7.2/ TeamSite 6.7.1, OpenDeploy 7.0 .Net 2.5; C#; SOA; IDOL; SQL server 2008, Oracle 10g, Perl ) Applications consuming web content management and search used several components like calendar control, logging, data deployment, metadata and taxonomy etc. There were multiple copies of component, resulting in maintenance challenges.
• Initiated project with buy in of the client application teams and led identification, analysis and design of common components.
• Setup consumption and adoption strategy to retrofit components in existing applications.
• Some components like data deployment and metadata consumption needed to go across platforms and in cases domains and were developed as web services.
• Deploying common components helped reduce application development and release times.

Confidential

Responsibilities:

• Developed cost and operation model as well as strategy to extend service offering to the 2 new groups.
• Led discussion with network and security architects to facilitate smooth onboard process with necessary backups to avoid any down time.
• Analyzed encompass application architecture against shared system environment and did cost benefit analysis of existing system v/s consolidated system to determine cost and resource impacts.
• Decommissioned 6 CMS servers and had their content migrated to shared servers while keeping the application support live during the transition phase before the final cutover to the new servers.
• Established SLA with new groups on the shared service to accommodate their specific needs.

Confidential

Responsibilities:

• Service Level Agreements established with department groups consuming the services had not been revised for a long time and were not supporting the offshore model. Renegotiated support agreements with client departments to facilitate division of labor between onshore and offshore team.
• Created comprehensive list of maintenance, change and release tasks and classified them based of dependencies on the application and development and QA activities and identified tasks that could be done after hours.
• Identified admin and maintenance tasks that could be automated and started projects to automate these tasks.
• Setup communication strategy and incident escalation protocol to get right people involved in incident management in case of contingencies.

Confidential

Responsibilities:

• Setup process to keep abreast with product releases to evaluate each release against current installed version and document changes and provide recommendation for patches and upgrades. Maintained list of customizations
• Negotiated with vendor to extend support contract to have vendor technical support on standby during upgrade even on non-production environments.
• Modified application migration cycles to accommodate ongoing development and its release synchronization with final cutover of the application to the new environment.
• Setup communication plan with appropriate lead times to all stake holders and vendor for sufficient notice to prepare for upgrade.
• Designed content model to supported information exchange needs of all departments, thereby setting the base for scalable Authoring and Presentation applications.
• Developed content management and archival strategy for over 300 different groups that contribute content to the portal. Each with its own flavor of content and landing page for their own target audience but still maintaining uniform look and feel across the entire portal.
• Led a team of 30 resources over a period of more than 2.5 years to Analyze, Design and develop over 200 applications and components to on-boarded 300+ groups.'
• The portal is now used by companies 45000 employees for knowledge management, news & events and collaboration and over 300 different departments contribute targeted content.

Confidential, Peoria, IL

Senior Consultant

Responsibilities:

• Architected and managed software and BPM projects. Clients included several fortune 500 companies.
• Largest team managed 37 resources on project for Confidential.
• Built a team of nine resources from ground up, to work on Content Management projects. The team comprised architects, business analysts and developers.

Confidential

Responsibilities:

• Designed a tool for Confidential to classify and organize their electronic assets in logical domains for knowledge management and asset reuse:
• Led a team of Business Analyst, Six Sigma green and black belts to gather requirements and design the system.
• Designed the overall requirements gathering strategy to capture input from a very diverse set of subjects.
• Evaluated third party tools and conducted build verses buy sessions with the client and technical team.
• Helped facilitate change in the company culture to promote knowledge and resource sharing through this tool.
• System promoted reuse of existing components saving time and money to the organization.
• Led a team of developers, DBAs, BAs and testers. Project lasted 18 months and cost $1.7 million. At the peak of the project there were 27 resources.
• Designed the overall project framework and 3 main modules of the system.
• Conducted usability workshops with IT and strategy deportment resources.