SUMMARY:

• A budding professional with nearly THIRTEEN years of experience in Software Development and Project Coordination.
• Technical Lead with over SIX years of experience.
• With experience of Development in IT, RETAIL, Health Care, Casual & Property, PI Insurance domains.
• Strong domain knowledge of Retail, Healthcare and Insurance Industry. Well experienced handling in Development phases, maintenance, support and ticket based environments. Strong experience in coordinating with BA/SA/QA teams.
• Specialist in handling production issues, applying fixes/patches, application maintenance issues, creating/extracting various reports from database through stored procedures/complex queries, version/upgradation issues and handling deployment/releases.
• Well versed with DevOps processes, Jenkins, nAnt scripts, Branching/Merging, UCD Deployments, Crucible review, Dynatrace APM (AppMon). Preparing requests/involving required resources/requests/teams through JIRA/SERVICE NOW.
• Participating in all Release Management Processes and ensuring the RDP Documents, Release Notes, Release cutovers are in - place. Adept at most of the phases of SDLC, including Design, Coding, Testing and Implementation.
• Adept in providing end-to-end development of software products from requirement analysis to system study, designing, coding, testing, documentation and implementation.
• Exceptional communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilize the same in a productive manner. Demonstrated abilities in comprehending new technologies with ease.
• Having experience in developing applications in multiple environments like Windows, Web and Mobile. Worked as an SME for PHI Masking in Health Care Domain. Strong business acumen to quickly grasp user requirements and relate them to the application development.
• Extensive experience on working with 834, 837 file formats, segments. Extensively worked on Onsite and offshore model, provided effective coordination to gratify client needs. Possesses good knowledge of ASP .Net, MVC, Entity Framework, XML Web Services.Net, Soap & IIS.
• Experience in developing Web services (using WCF) in .Net. Expert level in the configuration of Microsoft Visual Studio Team System 2008 - Team Foundation Server - (TFS), Team Edition for Architects, Team Edition for Developers and Team Edition for Database Managers.
• Knowledge of SQL standards, database design, query optimization, stored procedures, triggers, database performance tuning.
• Interacting with the Users for system study, requirements gathering, analysis and scoping. Drafting interfacing code using Connect Direct to send and receive files from different applications.
• Handling various technical aspects like requirement gathering, preparing specifications, product documentation, monitoring critical paths & taking appropriate actions.
• Extensive experience in Microsoft platform based solutions, Web Services, and Databases. Extensive experience in Application Development of Desktop and Web based solutions from scratch.
• Involved in Requirement gathering, understanding, analyzing, proposing solutions, designing, building and deploying the solutions. Aware of complete SDLC and involved in most of the activities like requirement gathering, analysing, providing solutions, implementation and deploying solutions.
• Created re-usability assets for e-commerce solutions, automated solutions for critical operations. Involved in Status reporting, team management, work allocation and delivery planning activities.
• Responsible for analysing the project requirements such as client / user interaction for requirement gathering, risk assessment, finalization of technical specifications and discussions for effort / cost / time estimation / issue and client co-ordination and reporting.
• Evaluating and assessing requirement of system software for selecting appropriate technologies. Delivering and implementing the project as per scheduled milestones.
• Confidential - Worked in Travellers insurance as a technical lead and responsible for technical delivery, requirement gathering, updating to stake holders, team management and coordinator. Casualty and Property insurance - Worked with Confidential as production support specialist.
• Responsible for development releases, version upgrades, production fixes, patches applying, load balancer issues. Health Care Experience - Worked for the 3 major clients, Confidential, Confidential and Confidential .
• For Confidential, supported the 100+ applications which are extensively used by Confidential users. Involved in defect fixing, implementing the new changes, new module developments. Acted as coordinator at offshore level and connected with onshore team to ensure the deliverables within deadlines.
• For Confidential client, involved in computerizing the entire health system. Created Web based solution, automated FTP solutions. Provided the features like medical test scheduling, resource managements, test/treatment managements, and reports.
• Technical Testing Experience - Experience in .Net development - C#, Asp.Net, VB.Net, Client side scripting (HTML, JavaScript, JQuery), Ajax, Web services and database.
• Supporting Testing Team - Coordinating with Testing team and providing necessary documents/functional KT which helps to prepare their execution plan/test scripts creation/designing.
• Repository Tools - Worked on Team Foundation System, VSS, TeamForge CollabNet and ClearCase tools. Defect Management - Extensively used defect management tools like HPQC, Jira, Zoho. Lead the defect management process from offshore.
• Designed and Facilitated the Defect Triage and Defect Prioritization meetings with onshore and client team. Guiding team members to reproduce the defects, coordinating with clients for more details. As a primary contract, ensuring the defects/incidents are closed within the timeframe.
• Accountable for proper defect prioritizations\validations\assignments. Defined formal sign-off process and procedures for the defect closure reports.
• Worked as a functional SME for various projects in different domains like Retail, Payroll Processing and Healthcare. Proposing the reusable solutions to reduce client costs.
• Aware and Implemented Accenture ADM solutions for most of the projects. Prepared the checklist/coding standards/guidelines for the projects.
• MCTS: 562 - Application development foundation in .Net, 536 - Web application Development through Asp.Net.

TECHNICAL SKILLS:

Operating Systems: Windows All Versions and MS-DOS.

Languages: .Net family (C#, VB.Net, ASP.Net), MVC, Entity Framework.

Technologies: .Net Framework 3.5 / 3.0 / 2.0 / 1.1, WCF, IIS, XML Web Services, SOAP, ADO.Net.

Internet Technologies: Silverlight, ASP.Net, AJAX, HTML, JavaScript, JSON, Jquery and XML.

Database Applications: MS SQL Server, SQL-Profiler, Oracle, MS - Access and FoxPro.

Deployment Tools: Cruise Control, UCD, DevOps.

Repository Tools: TFS 2008/2005 and Visual SourceSafe (VSS), CollabNet & Clearcase.

Tools: & Utilities: Microsoft Office, Core-FTP / Cute-FTP, VSS, Macromedia, Visual Studio.

Designer Tools: Microsoft Expression Blend, Macromedia Dream Weaver.

Healthcare Tools: Trizetto QNXT system and Zeke Jobs.

Industry specific formats: Manuscript, Acord, 834/837 files.

Performance Tools: DynaTrace APM (AppMon), Knowledge of UEM.

Agile Central Tools: RALLY - CA technologies.

Defect Management Tools: Jira, VSTS, HPQC.

Change Management: Service Now, Jira.

PROFESSIONAL EXPERIENCE:

Confidential

Production Support Specialist, Hartford, CT

Responsibilities:

• Incident Management through Service Now tool. Coordinating vendors/teams through Jira and working on required environment changes. Working on resolution of the incidents based on the severity within SLA time.
• Raising relevant service requests and working with vendors on the resolution/approvals. Coordinating with internal/external interface teams and identifying gaps for fulfillment. Support in production defect fixing. Applying patches related to code and database in production.
• Analysis and preparation for upgradation activities. Identifying risks and changes required activities before/after upgradation. Contacting different vendors and troubleshooting issues/expediting fixes. Deploying changes to different environment stages as per the schedules.
• Providing complex DB scripts preparation for critical operations like obfuscation, business related analysis reports, build scripts preparation, fixing issues in compliance with SLA. Working with DynaTrace for performance monitoring, Memory and Thread diagnosing.
• In DynaTrace - Identifying exceptions and analyzing, CLR Health and Performance, DB Usage per transactions. Analyzing Purepaths and identifying long running methods / execution steps, providing best practices to fine tuning performance.
• Creating and configuring standard dashboards to monitor application availability, page response time, cpu, memory utilization etc. Providing required information to capture the application pages, reports for business on the application performance.
• Preparing weekly reports and development status reports.

Environment: DuckCreek, .Net Framework, C#.Net, Asp.Net, Sql-Server, Manuscripts, 3rd Party insurance tools, DynaTrace.

Confidential

Technical Lead, Hartford, CT

Responsibilities:

• Preparing reusable components and introducing processes to speed-up development activities. Working with software/UI designers to prepare the mock/skeleton. Ensuring requirements, design documents, rules are defined / implemented for each iteration.
• Leading DEV team and helping with clarifying requirements / code level guidance / issues, Release/iteration planning. Stories prioritization and coordinating with BA/SA/QA teams. Working with DevOps and ensuring to setup configuration. Acting as offshore/onshore coordinator.
• Alerting stack holders with daily progress, reports, issues/blockers. Planning resources for various releases, velocity/capacity planning, training resources, backup plans. Resolving issues/blockers r Working with DynaTrace for performance monitoring, Memory and Thread diagnosing.
• In DynaTrace - Identifying exceptions and analyzing, CLR Health and Performance, DB Usage per transactions. Analyzing Purepaths and identifying long running methods / execution steps, providing best practices to fine tuning performance.
• Creating and configuring standard dashboards to monitor application availability, page response time, cpu, memory utilization etc., Solving issues reported by different teams and filling gaps. Preparing nAnt scripts for various environments based configurations.
• Raising requests for deployments and providing checkout processes. Assigning defects to developers and follow-up on the status/ tasks allocation. Updating Rally (agile tool) to reflect team status. Ensuring application specific values logging into splunk.

Environment: Acord Format, .Net Framework, MVC, C#, .Net, Asp.Net, JQuery, Oracle, Rally, DynaTrace.

Confidential

Production support specialist, Hartford, CT

Responsibilities:

• Support in production defect fixing. Applying patches related to code and database in production. Analysis and preparation for upgradation activities. Identifying risks and changes required activities before/after upgradation. Contacting different vendors and troubleshooting issues/expediting fixes.
• Deploying changes to different environment stages. Providing complex DB scripts preparation for critical operations like obfuscation, business related analysis reports, build scripts preparation, fixing issues in compliance with SLA.
• Working with DynaTrace for performance monitoring, Memory and Thread diagnosing. In DynaTrace - Identifying exceptions and analyzing, CLR Health and Performance, DB Usage per transactions.
• Analyzing Purepaths and identifying long running methods / execution steps, providing best practices to fine tuning performance. Creating and configuring standard dashboards to monitor application availability, page response time, cpu, memory utilization etc.
• Providing required information to capture the application pages, reports for business on the application performance. Preparing weekly reports and development status reports.

Environment: DuckCreek, .Net Framework, C#.Net, Asp.Net, SQL-Server, Manuscripts, 3rd Party insurance tools, DynaTrace.

Confidential

Application Lead, Phoenix, AZ

Responsibilities:

• Migrated the old version to .Net 3.5 version with new features like. Automatic Properties, Object initializers, Query syntax, Lamda Expressions etc., Added LINQ to query the data sources. Added regular expressions for filterations. Implemented Strategy and Single Ton design patterns.
• Involved in database operations like creating Stored Procedures, functions, performance tuning. Deploying changes to different environment stages. Improved the re-usability as configurable and built up the framework with common functionalities.
• Introduced the logging mechanism using Microsoft Application Blocks. At onshore, acted as POC for the Masking Tool by enhancing performance, re-usable solution for new plans, mocking existing plans data. Created 16 tools to minimize the day to day tasks.
• Proposed new solutions for Masking: Pharmacy File, VCC File, P82 Layout, Unmasking the Remit File, 278 File masking. Masking and loading production claim files (837) to remove PHI/PI data. Masking and loading production eligibility (834) files to remove PHI/PI data.
• Setting up scenario specific test claims and processing them through encounters both QA & Dev. Creation of Production Claim files for ACA bump process for Claims Business Unit. Migration masking tool from Web to Windows based application for Performance Improvement.
• Maintain and control the code or configuration deployment to QA region. Data refresh from PROD to QA region post masking. Implementation of DB level masking tool for all CVH Migration Testing. Automation of batch job scheduling and maintenance. On demand job processing.

Environment: .Net Framework, C#, .Net, Asp.Net, SQL-Server, QNXT 4.8 and 5.1 Versions & Trizetto, Member, Enrollment Manager and Zeke jobs, QNXT System.

Confidential

.Net Developer

Responsibilities:

• Involved in direct customer contact to resolve the issues. Participate in design, build, rollout, and maintenance of Development Architecture processes in alignment with development and testing methodologies.
• Alerting the team members and prioritizing/assigning the tasks to the concerned teams. Taking necessary action items to resolve the issues on priority. Act as primary interface based Dev Arch, Development, and Testing teams.
• Responsible for development, Unit testing & integration-testing activities. Identify, propose, and implement improvements in Development Architecture processes.
• Participate in daily hand-off calls with the US based Development Architecture team to ensure consistent and accurate transition of activities to enable full and complete environment support coverage. Suggesting new improvements, implementing the user friendly UI based changes.
• Creating stored procedures, user defined functions, queries and DB objects.
• Implementing the message information systems for the automated activities and log maintenance. Coordinating with other teams working on the project.
• Respond to and close environment issues reported by the Testing and Development teams. Develop deep technical knowledge of supporting applications to provide effective troubleshooting/support.
• Involved with on-shore calls to understand the visibility, resource utilization and measure the timeline for a particular defect against the retail process. Status reports indicating planned activities, achievements, and in-progress issues.

Environment: C#, .Net, Asp.Net, Jquery, Classic ASP, VB6, LDAP.

Confidential

Responsibilities:

• Gathering requirements from Business people and proposing the solution.
• Participate in design, build, rollout, and maintenance of Development Architecture processes in alignment with development and testing methodologies.
• Responsible for development, Unit testing & integration-testing activities.
• Identify, propose, and implement improvements in Development Architecture processes.
• Develop deep technical knowledge of the supporting applications to provide effective troubleshooting and support.
• Status reports indicating planned activities, achievements, and in-progress issues.

Environment: Sharepoint, Ms-Access & VB6.

Confidential

Responsibilities:

• Participate in design, build, rollout, and maintenance of Development Architecture processes in alignment with MCCP development and testing methodologies. Respond to and close environment issues reported by the Testing and Development teams.
• Identify, propose, and implement improvements in Development Architecture processes. Supporting builds and deployments of MCCP applications including Foundation Systems and Integration Layer applications, leveraging support from appropriate development experts.
• Act as primary interface based Dev Arch, Development, and Testing teams.
• Participate in daily hand-off calls with the US based Development Architecture team to ensure consistent and accurate transition of activities to enable full and complete environment support coverage.
• Develop deep technical knowledge of the MCCP application to provide effective troubleshooting and support. Have involved myself in the defect fixing for various Canada release understanding the MVP and MVC architecture.
• Involved with on-shore calls to understand the visibility, resource utilization and measure the timeline for a particular defect against the retail process. Send supervisor weekly status report indicating planned activities, achievements, and planned achievements not met.

Environment: .Net Framework, C#.Net, Asp.Net, SQL-Server, MVC & Entity Framework, WCF, Jquery.

Confidential

Responsibilities:

• Participate in design, build, and maintenance of Development Architecture processes in alignment with MCCP Webservice development and testing methodologies. Designing and creating of the Web Services using .Net 3.5 WCF ACA.Net 5.1. Unit level Testing.
• Provide on-site technical leadership in the following areas like: Knowledge Transition, Coding and Defect fixing. Identification and resolution of problems identified as location-based issues (network performance and connectivity where applicable).
• Act as primary interface based team. Development and testing teams. Coordinate activities between the Minneapolis and Bangalore based development and testing to ensure quality environment. Involved in production support of the Application.
• Develop deep technical knowledge of the MCCP application to provide effective troubleshooting and support.

Environment: .Net Framework, C#.Net, SQL-Server, WCF.

Confidential, Bronx, New York

Responsibilities:

• Understanding of the requirement specifications. Accountable for development & testing activities for Web application. Creating stored procedures, user defined functions, queries and DB objects. Coordinating with other teams working on the project. Involved in Production support.
• Implementing the Change Requests. Involved in Bug-fixing and Unit testing, Integration Testing.

Environment: ASP.Net, C#, SQL Server, LinQ, Enterprise Library 4.0, jQuery, Ajax.

Confidential

Module Leader, Bronx, New York

Responsibilities:

• Understanding the Client requirement. Involved in Analysis, Design, and Development. Writing reusable components for FTP/SFTP Communication from various system types. Customizing the Schedule tasks via programming based on the client schedules.
• Studying the external tools and customizing the functionality of PSFTP, FTPVOYAGER tools. Created customized MSI installations. Responsible for development, Unit testing & integration-testing activities. Creating stored procedures, user defined functions, queries and DB objects.
• Implementing the message information systems for the automated activities and log maintenance. Coordinating with other teams working on the project.

Environment: .Net 3.5, C#, XML, SQL Server 2005, LinQ, Microsoft Enterprise Library 4.0.

Confidential

Developer, West Trenton, New Jersey

Responsibilities:

• Understanding the existing mobile API framework. Implementing the Change requests.
• Involved in Analysis and designing new changes.
• Accountable for development & testing activities of API.

Environment: .Net 3.5, Windows Application with C#, Rest server APIs.

Confidential

Module Leader

Responsibilities:

• Understanding of the requirement specifications. Accountable for UI design, development & testing activities for Web application. Working on development of PortalAdmin API’s.
• The PortalAdmin API is an exposed Web service that facilitates secure communication between database and the underlying PortalAdmin Application.
• Responsible for admin modules perform security management using role based configurations for application features / functionality management.
• Creating stored procedures, user defined functions, queries and DB objects. Coordinating with other teams working on the project.

Environment: .Net 3.5, Web Services, Silverlight, Expression Blend, C#.Net, MS-SQL, XML, JavaScript & WCF.

Confidential

Module Leader

Responsibilities:

• Designing the framework for the application as well as application objects using C#. Responsible for creation of application database and its data objects. Writing of stored procedures, triggers, function and views for the application, using MS SQL Server 2005.
• Writing silverlight components with rich animation. Developing and configuration of WCF services. Accountable for: Implementation of navigation throughout the application and Unit testing of application objects.

Environment: .Net 3.5, Web Services, Silverlight 2.0, C#, SQL Server 2005, XML, Microsoft LinQ and JavaScript.

Confidential

Module Leader, New York

Responsibilities:

• Responsible for enhancement of existing modules. Involved in designing of data Input forms. Performing code reviews. Updating new features with Infragistic desktop tools. Implementing custom functionality / extending the control features.
• Involved in enhancements & suggesting coding standards. Bug fixing and Unit testing.

Environment: VB.Net, MS-SQL, and Infragistic Controls, Web Services.

Confidential

Module Leader

Responsibilities:

• Involved in development of critical modules like Project Tracking, Salary Module, Employee Module, Rate Management and Roles. Involved in designing of data Input forms and in code reviews enhancements as well as suggesting / implementing coding standards.
• Involved in writing SQL stored procedures, design, coding and self testing. Responsible for Unit Testing.

Environment: C#.Net, ASP.Net, MS-SQL, HTML, JAVASCRIPT and XML.

Confidential

Module Leader

Responsibilities:

• Accountable for project analyzing, database creation, prepared DDS (Detailed Design Specification) documents for the modules and interaction with onsite co-coordinator.
• Responsible for registration, trade lead, discussion forum, nurture a village, donate used stuff, news and banner coding modules.

Environment: C#.Net, ASP.Net, MS-SQL, HTML, Javascript and XML.

Confidential

Developer

Responsibilities:

• Involved in development of critical modules like songs management, reports generation, and role based operations.
• Developed various generic functions which were used across the project for all modules.
• Involved in designing of data Input forms and writing SQL stored procedures.

Environment: C#.Net, ASP.Net, MS-SQL, HTML, Javascript and XML.