TECHNICAL SKILLS:

• Microsoft Windows .NET Development (VB.NET / C#) Web Language Development ASP.NET / PHP / ASP.NET HTML / CSS / XML / JavaScript (JQuery) / JSON / Restful API Microsoft SQL Server 2000 - 2016 (Advanced TSQL
• SSIS
• SSRS) Microsoft Windows OS Administration (Windows XP/Vista/7
• Windows Server 2003/2008/2012 R2) Advanced Scripting via PowerShell
• VBScript/WMI
• Windows Batch Microsoft Team Foundation Server / Subversion (SVN) code management Microsoft SCCM 2007 / 2012 Administration and Deployment Microsoft Office 2003 - 2016 (Office 365)
• SharePoint Microsoft Azure Virtual Machine configuration and Maintenance (Domain Controller
• AD
• Windows Server
• MS SQL) Telerik Test Studio / Sahi Pro Automated UI Testing Platforms Linux server configuration and administration (DNS
• Apache
• MySQL
• DHCPD
• IP/Port routing bash shell scripting) Adobe Photoshop / Illustrator Support of Retail software (POS) platforms (In-house .NET and Micros)
• Point-of-sale hardware software and end-user retail store operations. Tripwire 8.x / Bit9 / Carbon Black deployment and monitoring Acunetix / Portswigger Burp Security Scan - Analysis and Penetration Testing Excellent knowledge of PCI Compliance 3.x guidelines and industry standard security configuration

PROFESSIONAL EXPERIENCE:

Confidential, TX

Software Assurance Specialist

Responsibilities:

• DonorDirect is a world class family owned software company that providing complex business software solutions to over 70 ministries worldwide.
• Their core products, called the “DonorStudio” suite, are developed, packaged, and implemented in-house.
• Automated and manual version, project, and regression testing of all DonorDirect software platforms (ASP.NET, C#, JavaScript, TSQL, Microsoft Report Server, SSIS)
• Creation, maintenance, and analysis of automated UI/RestAPI tests using Telerik Test Studio
• Development of extension libraries for automated testing (C#)
• Advanced TSQL script creation and analysis utilizing Microsoft SQL Server 2008-2016
• Maintaining 80+ Internal Test Environments - Software Deployment, Configuration, and Analysis
• Deployment of the StudioEnterprise and StudioOnline suite in coordination with client IT staff
• Procurement and installation of SSL Certificates
• Azure / Windows Server/ SQL Server / AD / IIS configuration and maintenance
• Providing on-call after-hours server and application support for Azure clients
• Aiding the in-house support team with complex technical issues (escalation)
• Software Build Management and Development
• Creation and maintenance of automated compiling and packaging utilizing Jenkins build manager (Compiling ASP.NET, C#, .js)
• Development of various ASP.NET, C#, Batch/PowerShell/VBScript, and TSQL based applications to create or improve existing build processes as well as managing testing environments.

Confidential, Texas

Lead Application Support Analyst (Level 3 Escalation)

Responsibilities:

• Manage the workload queues for the team and appropriately allocate resources (including scheduling) for various parallel initiatives.
• Provide strong organizational focus, efficient at self-direction; understand what it takes to provide support in a retail environment.
• Train and mentor team members to assure technical skills are at an appropriate level for the demands of the position.
• Provide thorough status, both written and verbally, on daily activities of the team, with a focus on impact/resolution, and trend analysis.
• Communicate status of issues with store personnel and business teams in the corporate office
• Utilization of trend analysis to identify problem areas experienced by end-users. Use this data to recommend software, database, and process improvements.
• Work with store personnel, quality assurance, and corporate users to resolve store reported incidents.
• Meet daily with IT teams and other business units to provide subject matter expert experience for various ongoing projects within the organization.
• Provide working knowledge of PCI Compliance and ITIL Incident, Problem/Change Management best practices.
• Create detailed operational and troubleshooting documentation for use in a technical knowledgebase; including continual update of information in the knowledgebase as it changes.
• Perform in-depth technical analysis of production applications, databases, and the windows operating system.
• Troubleshoot and resolve incidents escalated from the Level 1 and Level 2 helpdesks. This involves analysis of the various applications, .NET source code, MSSQL and Trace logging
• Analyze MSSQL data results to determine if the reported issue is caused by bad data or application code which requires the creation of complex MSSQL select, insert, update, join, and T-SQL statements.
• When resolution of escalated issues is not possible, capture detailed logging, analyze code/scripting, and create a defect for the development team for further analysis.
• Open software defects, including detailed summary and logging for issues that cannot be resolved without code or data change.
• Design and develop utilities, scripts, and programs for support of retail applications (C#/VB.NET, VBScript, PowerShell)
• Monitor and fix daily sales polling files by parsing data-feeds and correcting errors using strict format guidelines.
• Analyze store transactional, inventory, and merchandising data via the AS400 backend platform.
• Configure, utilize, and maintain package deployment, client management, and client maintenance within Microsoft System Center Configuration Manager (SCCM) 2007 / 2012
• Support physical installation and replacement of POS Hardware by the end-user (store employees)
• Monitoring the health of all POS systems using various utilities.
• Ability to supplement Development, Help Desk and QA teams as needed. Work with both teams to improve efficiencies and promote better understanding of the retail applications used by the organization

Confidential, Texas

Enterprise Solutions Unit - Team Lead / Systems Administrator / Network Administrator / Developer / Subject Matter Expert

Responsibilities:

• Designed 7-Eleven retail solutions lab from the ground up and documented all physical layout/hardware/software deployment processes.
• Built a core team of four employees to manage the retail solutions test lab hardware/software/data network/internal IT within our division.
• Provide on-call support for critical production hardware and software rollout issues.
• Delegate all tasks and escalations to members of my team by means of a service desk platform.
• Manage employee administrative issues, human resources, timesheets, etc.
• Subject matter expert (SME) for development, quality assurance, production support
• Required excellent people skills, troubleshooting process flow, critical decision making and the ability to work closely with multiple groups as well as the client.
• Ability to resolve any hardware/software/network related issues that are escalated within the SLA.
• Work closely with Quality Assurance to configure the store software/hardware environment to meet specific test needs.
• Identify software defects, capture logs, and work with the development team to come up with solutions.
• Analyze debug logging / SQL Database.
• Develop scripting/batches to fix nationwide issues that are affecting stores in production and test them in the Retail Solutions lab prior to deployment.
• Design and Administration of 7-Eleven Retail Solutions lab - 80+ Full testing stations; point-of-sale terminals, server, switch, router, wireless access point, safe, fuel, and money order machine hardware / software.
• Development of applications for server software and database transition
• Development of Golden Master Staging Images and installation process for national in-store server deployment (2009 and 2010) across 5 server platforms. Used to configure all hardware, software, and peripherals needed to run a retail platform. Servers are imaged using Windows PE for disk/array configuration and image deployment. Once the Windows Server 2003 environment is loaded; security, client software, location specific data, and peripherals are then configured with automated VBSCRIPT/WMI.
• Remote and physical server imaging, array mirroring, database backup/restore
• Nationwide remote package deployment via RADIA
• Network infrastructure design, solutions for 7-Eleven Retail Solutions lab
• Creation and development of remote management utilities for automation using PHP/MYSQL/HTML/CSS/VBSCRIPT
• Cable / dongle creation and pin out testing (RS232/RS422/RJ11/DB9/DB25/RJ45)

Confidential, Dallas, Texas

7-Eleven Production Support Analyst

Responsibilities:

• Research of 7-Eleven point of sale software defects with the 7-Eleven Retail Information Systems (RIS) using detailed log analysis, SQL, and Uniface debugging.
• Supporting major software and point of sale rollouts to ensure minimal client downtime.
• Root-cause analysis of software issues, as well as implementing solutions for cash management, credit and debit processing, fuel pumps, point-of-sale, inventory management, and product ordering.
• Resolving issues caused by hardware failure, software upgrades, user error, and vendor service outages.
• Training of store employees for procedure, navigation, and functionality of RIS back-office utilities.

Confidential, Dallas, Texas

7-Eleven Technician Support

Responsibilities:

• Assisted dispatched hardware technicians with troubleshooting, installation, and configuration of 7-Eleven Retail Information Systems (RIS) point-of-sale server, registers, switch, router, wireless access points, safe, fuel, and money order machine hardware.

Confidential, Dallas, Texas

7-Eleven Help-desk

Responsibilities:

• Assisted 7-Eleven store employees to address immediate Retail Information Systems (RIS) point-of-sale server, fuel, mobility, ordering, safe and money order hardware and software issues.
• Dispatched Diebold, NEC, or general contractor technicians to resolve hardware issues.