Objective: I’m looking for new challenges and opportunities where I can apply my skills and experience in business process analysis, project management, and IT architecture to the fullest benefit of your organization. Length and Breadth of IT Experience:

• Business Systems Analysis, Programming,

QA/Testing:20+ years

• Managing IT projects & staff (including PMO) . . 15+ years
• Web (ASP & ASP.Net) Programming . . . . . . . . . 10+ years
• Architecting / Leading Software Development . . 20+ years

Business Systems Analysis, QA/Testing, and Project Tracking

I was the Project Management Office (PMO) Director for the Judicial Branch of Maricopa County in Arizona. My division consists of the Business Systems Analysts team, the QA/Testing team, and the Project Tracking team.

For larger projects, I performed hands-on work on preparing the Business Processes and Requirements (BPR) - developing business process narratives and Visio diagrams using the Business Process Modeling Notation (BPMN), defining project scope, working closely with customers and business analysts in eliciting business requirements, reviewing the BPR document with stakeholders, and obtaining approval. I also assisted the applications development staff (developers/programmers) in developing conceptual designs, including documenting use cases as part of the design document. Use cases include sufficient sampling of input and output documents that are used in the existing systems, manual or automated.

When resources are thin, I performed QA/testing tasks, including but not limited to: translating use cases to actual testing scripts and analyzing the system specifications document in order to determine expected results, executing test scripts, recording and reporting bugs found during testing. I executed queries using SQL Server query analyzer to verify application query results and to make sure database tables are updated correctly. I attended daily Scrums and attend Sprint meetings.

As the PMO Director, I managed, coached, and mentored the team of Business Analysts and QA/Testing staff.

IS Architecture and Applications Development

I have over ten years of Internet/Intranet-related application development and management of cross-functional IT staff. I have extensive experience in Microsoft technologies –Service-Oriented Architecture (SOA) on multi-tier platforms, Windows NT/2000/2003/2008, IIS 3/4/5.0/6.0/7.0, ASP (Active Server Pages), ASP.Net, TFS, Visual Basic COM/ActiveX components, HTML/XML, SQL Server, MS Access, Crystal Reports, MS Office and Adobe Acrobat (PDF). I developed internet applications using Visual Studio.NET SOA Framework (ASP.Net, VB.Net and Web Services) in a team development environment and using Visual SourceSafe and TFS. In many of the large-scale projects where I worked hands-on as a business systems analyst and developer, I also managed the development staff through the projects’ entire life cycles.

• Business Systems Analysis, Process Flows using Business Process Modeling Notation (BPMN), Elicitation of Requirements, Requirements Traceability to System features
• QA/Testing using Visual Studio Team Foundation Test Work Items, development of test scripts and results reporting – in Agile Scrum setting
• Database Design, Query development, normalization and de-normalization, data warehousing (MS SQL Server)
• Sharepoint Services 3.0 / MOSS 2007 Technologies
• MS Office – Word, Excel, VISIO, Visual studio Object Diagramming
• Project Server 2007, Enterprise Projects Management (EPM)
• VS Team Suite / Team Foundation Server, Microsoft project
• IT Architecture (Management, Governance, PMO & EPM) – COBIT & Microsoft
• IS Architecture & Software Development (SOA, .Net framework, Team Foundation Server)
• Visual Basic .NET, ASP.NET, XML Web Services, Visual Studio.NET
• HTML, XML; ASP; VBScript/Jscript/JavaScript
• Crystal Decisions Crystal Reports; Adobe Acrobat (PDF)
• SQL Server 6/6.5/7.0/200/2005/SQL2008
• Windows NT/2000/2003/2008 server administration, including IIS4/5.0/6.0/7.0 configuration administration
• ISP/Website Configuration and Administration
• IBM Mainframe Cobol, RPC, JCL, DB2, CICS, TSO, etc.

Education:

PMI/PMP – Project Management Certification, State of Arizona Government Information

Project Experiences

Confidential,Phoenix Arizona

As the PMO & Architecture Director:

• Performed hands-on Business Systems Analysis tasks for major projects: prepares the Business Processes and Requirements (BPR) document containing business process narratives and Visio diagrams in Business Process Modeling Notation (BPMN); defines the project scope, working closely with customers and business analysts in eliciting business requirements; reviews the BPR document with stakeholders; and obtains approval.
• Assisted the applications development staff (developers/programmers) in developing conceptual designs, including documenting use cases as part of the design document. Use cases also include sufficient sampling of input and output documents that are used in the existing systems, manual or automated.
• Performed QA/testing tasks, including but not limited to: translating use cases to actual testing scripts and analyzing the system specifications document in order to determine expected results, executing test scripts, recording and reporting bugs found during testing.
• Participated in Agile Scrums and Sprint meetings.
• Executed queries using SQL Server query analyzer to verify application query results and to make sure database tables are updated correctly.
• Supervised a team of Business Analysts and QA/Testing staff that I coach in the proper composition of business process documents, process flowcharting using Visio, elicitation of requirements, as well as testing scripts and QA test reports.
• Personally monitored and reported the progress of major initiative projects to management and sponsors/stakeholders.
• Formed the PMO from the ground-up and adopted the COBIT framework for managing IT strategies, risks, resources, service quality, and performance.
• Developed the PMO charter, IT governance, templates and forms, project management methodology (combination waterfall-Agile/Scrum), process guidance workflows, quality gates, roles/responsibilities (RACI) charts, presentations, and implemented the tools necessary to achieve COBIT maturity level 3 and 4.
• Developed a comprehensive Service Delivery Model encompassing all facets of IT: Help Desk, Service Requests, Trouble Calls, Work Orders, Triaging, Project Management Methodology for Software Development and other technology projects, Release/Change-Configuration Management, Post-implementation workflows, and management auditing and dashboard reporting.
• Prepared Service Level Agreements (SLA) with other agencies

HS-ITSD Business Applications Development Manager – August 2004 to December 2007
Confidential,San Bernardino California

As the Business Applications Manager (BAM) for the Human Services Department – County of San Bernardino, California:

• Formed a new software applications development team; recruited, hired and managed technical staff consisting of 18 business analysts, programmer/analysts, programmers and technicians;
• Established/enforced development standards and procedures for the .Net development environment, defined IT roles and responsibilities;
• Reviewed and approved MS Project plans and schedules;
• Developed, reviewed and approved business process/requirements documentation;
• Reviewed/walked-through and approved database design and technical system specifications;
• Coordinated and built rapport with IT customers;
• Planned and provided staff training;
• Coached/mentored, motivated/inspired/challenged development staff;
• Conducted staff performance evaluations;
• Personally managed/designed several successful crash projects such as the ServiceFirst enrolment system for the CAO/PERC, Online Requisition System for HS department, Online Publication System for HSS/PDD, and the Veterans (VA) Benefits Advocacy System.
• Managed the migration of our Visual Studio / SourceSafe team development environment to the Visual Studio Team Suite and Team Foundation Server.
• Designed the department’s Data Warehouse. Worked with another county (Riverside County) to investigate how they’re doing their data warehouse. Hired a Data Warehouse Architect to analyze existing applications and current customer business needs that could benefit from a data warehouse. Trained staff in business intelligence data transfer and SQL integration (SIS), programming and reporting.
• Developed the HS/ITSD Sharepoint Technology Use Policy (technology blueprint) that governs the use of Sharepoint/MOSS 2007 for developing document collaboration / management applications as well as using the Sharepoint framework for developing rich .Net workflow and other custom applications.
• Advised the Dept. IT Director on technology matters;
• Developed/proposed annual budgets for application development and developer-related equipment and software;

Court Case Management System (CCMS) - July 1999 through July 2004
Confidential,San Bernardino California

• As a hands-on architect/developer, performed business process analysis and elicited and documented requirements, developed process flows using Visio, wrote detail programming specifications, and personally coded the .Net foundational components of the application architecture.
• Personally led the testing of each module/screens, including documenting requirement traceability matrices and use cases, developed testing scripts for execution by the testing staff, and tracked testing results. Coordinated the resolution of bugs.
• As Chief Software Architect for Exodus Software, Inc., managed the staff of 14 for the development of this fully web-based Court Case Management System (CCMS) for California Courts. CCMS is an integrated Traffic/Criminal/Civil/Accounting system; it automates the operation of the courts – from filing of cases, tracking the progress of cases, tracking parties/ defendants/ attorneys/ judges, noticing, dispositioning of cases, etc. The CCMS incorporates e-filing and imaging. CCMS meets the basic and advanced functional and technical specifications as prescribed by the Administrative Office of the Courts (AOC) in California. It features: business process-oriented workflows, advanced calendaring, calendar construction kit, in-court proceedings processing, personalized templates for court-clerks, public portal, real-time connectivity to DMV, end-user ad-hoc reporting design and generation tool, a robust fines and fees tracking, and many more. CCMS was designed to run on Windows 2003 and SQL Server 2000/2005 platform using IIS5.0/6.0 ASP.Net, XML Web Services, Visual Basic .NET, Crystal Reports.Net and Visual Studio .NET as the development environment. Internet Explorer is used as the front-end browser to access the application. CCMS uses the following technologies: Multithreading, synchronous / asynchronous processes, full text search, XML Web Services, DES cryptography/encryption, graphical pie/bar-charts, and PDF creation.

Confidential,March 2003 – August 2003
Agoura Hills, California

• Assisted in parallel-testing of Countrywide’s new web-based Loan Origination System (LOS) with its old legacy system (AdvantEDGE).
• Trained (for 2-months) by Countrywide on loan origination processes, forms, rules and regulations for many different types of loans.
• Diagnosed performance problems in both new and old origination systems.
• Travelled to Countrywide locations in Virginia and Maryland where I performed benchmark testing for the loan origination system.

Confidential,Nov 2000 through February 2003
Universal City, California

Universal Studios - Retail Advertising Compliance Checks

• As a contract web developer/consultant, developed Universal Music/Video Distribution’s Retail Advertising Compliance Checks System. This system tracks the workflow of checking whether a retail distribution customer is in compliance with Universal’s advertising terms and conditions. Selected national accounts, such as Best Buy, Wal-Mart, Musicland, etc. are periodically audited in this system. The workflow web pages were developed using Visual Studio.NET using Visual Basic.Net and Crystal Reports. Product Title, Label, Artist, Genre, and Program reports are created dynamically and presented in both PDF and Excel. Three databases are used in this system: 2 SQL Server 7.0 databases and one SQL Server2000 database.

Universal Studios Extranet/Intranet Applications

• As a contract web developer/consultant, developed Universal Music Group’s Copyright Information Extranet. This system tracks the workflow of copyright inquiries from outside music publishers (such as Sony, EMI, etc) wishing to use Universal Music’s copyrighted songs. This web application was developed using ASP, JavaScript, Visual Basic COM components, SQL Server 7.0 stored procedures, DTS, and IIS 4.0. System Interfaces with mainframe applications.
• Also, as a web developer/consultant, developed the Home Video Coop Advertising Intranet. This system tracks the payment of subsidy funds to customers who advertise Universal Home Video’s products. This web application was developed using ASP, JavaScript, SQL 7.0 stored procedures, and IIS 4.0. SQL and batch jobs were developed using DTS and VB as well. System interfaces with the Sales Forecasting Intranet (DAVE), as well as mainframe applications.
• Also maintained an existing Intranet application that tracks music advertising expenses – the Music Fastrac Intranet. This system is hosted by a third party ISP, and uses SQL 7 database. The application was developed using ASP and JavaScript. System Interfaces with mainframe applications.