SUMMARY:

• I’ve total 6 plus years of IT experience. 4 plus years of experience in MS Dynamics CRM 2016, 2015, 2013 and 2 years of experience in software development.
• Provenexperience in analysis, architecture, design, development, and testing of web and windows applications on Microsoft Technologies.
• Having good knowledge on developing B2B, B2C applications in client/server environment.
• Used Office 365 for creating users and providing security levels for the users.
• Design and customize CRM forms, Ribbons, Site map, Plug - ins, Workflows, Dialogue, Custom Workflow assemblies, and Web resources etc.
• Implementation experience in installation, configuration, customization, deployment, trouble shooting the applications developed.
• Experience in data migration, updating using XRM and LINQ helps in facilitating data migration within CRM across various entities.
• Experience in customizing sales module and entities of leads, accounts, contact and opportunities according to the Business process.
• Experience in customization tools to customize system components such as forms, views, attributes, relationships and entity mappings.
• Customized dashboards based on the created charts and custom entities.
• Hands on knowledge of implementing and maintaining access controls in CRM based on roles and access conditions.
• Developed custom service using WCF to provide extended functionalities by using CRM web service.
• Developing and deploying enterprise applications on Microsoft . NET Framework usingC#.Net, ASP . NET, ADO.NET, Entity Framework, WCF, Web Services, Silverlight, SOAP, OOPS, LINQ, JQuery, HTML5, Crystal Reports.
• Experience in interacting with MS CRM database through the use of web service methods.
• Experience in database development in SQL Server, for creating complex database queries, writing SQL data objects Like User Defined Functions, Constraints, Indexes, Views, Stored Procedures, Cursors and Cluster/Non-Cluster Indexes and joins statements for application.
• Developed the project modules using SCRUM methodology (Planning, Sprint Cycle, and Closure).
• Experience in implementation of Silverlight projects using Model-View-View Model (MVVM) Pattern.
• Involved in MS Dynamics CRM upgrade and functional enhancement.
• Experience in converting functional specifications and client requirements to technical design with effort estimation and doing development for the same.
• Excellent analytical, logical and interpersonal skills. Hard working and fast learner with self-motivated personality.

TECHNICAL SKILLS:

CRM Tools: MS Dynamics CRM 2015, 2013, SQL Server Reporting Services (SSRS), SSIS

Languages: C#.Net, ASP.Net MVC

Frameworks: .NET framework 4.5, ASP.Net MVC 4.0, Silverlight, ADO.Net, Entity Framework

Web Server: Internet Information Services (IIS) 7.0

Web Technologies: Ajax, SOAP, WSDL, HTML 5, CSS, Java Script, JQuery,DATA, Fetch XML, JSON

Databases: SQL server (2008), MS-Access

Reporting Tools: Crystal reports, Excel, MS BI

Development Tools: Visual studio (2015, 2013, 2010), MS office

Operating Systems: Windows 10/8/7/XP, Windows server 2008/2003

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

CRM Developer

Responsibilities:

• Analyze the requirement and do High level and Low level architectural design.
• Involved in story discussion with Business System Consultant and Client to create stories for each Sprint.
• Involved in upgrading CRM 2015 to CRM 2016 online by using Office 365.
• Design and customize CRM forms, ribbons, site map, and workflows, Dialogue.
• Designed the webUI using ASP.NET MVC5, HTML5, JQuery, CSS, Infragistics grid controls, Razor engine.
• Design and develop custom Plugins and workflows, REST service using Web APIs.
• Develop custom JavaScript and JQuery libraries and proof of concepts.
• Code review of plugin, custom workflows and custom Asp.net MVC Application (ISV).
• Worked on Integrations related to the contacts and accounts with in the organization.
• Worked on tablets and mobile platforms with CRM.
• Worked as per Sprint using Agile Methodology.
• Actively participated in daily scrum and defect triage meetings.
• Used Version One to maintain user stories in the project.
• Used Application Lifecycle Management (ALM) for Defect tracking.
• Troubleshoot production issues.

Environment: Microsoft CRM 2015, 2016, Office 365, OData service, CRM SDK, Microsoft .NET 4.5, C#, SQL Server 2014, ASP.NET MVC 5.0, Web API 2, LINQ, Entity Framework, Razor engine, Visual studio 2015, JavaScript, JQuery, Ajax, Knockout, IIS 7.5, TFS, AJAX, Virtual machine.

Confidential, East Hanover, NJ

CRM Consultant

Responsibilities:

• Interacted with clients determined and documented User Requirements and goals .
• Studied and prepare the requirement specification.
• Enhanced and developed Business Process Flows as per the client needs.
• Written the code to interact with CRM entities and retrieved data required for processing.
• By coding we have executed so many CRM requests (Qualify Leads, Set State Requests…)
• Generated Sales Reports for statistical analysis of data at user level using SSRS.
• Prepared the report queries from advanced find view and assign to reporting team.
• Involved in deploying and testing the final application it over client machine.
• Add the permissions to users based their designation.
• We have used the SOAP and REST services for CRM CURD operations .
• Debugging the plug-in in different scenarios.
• Involved in SSIS integration in order to establish connections between the organization and their accounts.
• Resolved the CRM critical issues with Microsoft peoples.
• Reproducing the issue and resolving the plug-in and workflow and JavaScript issues .
• Downloaded the Organization WSDL file and added to the application as service reference.

Environment: MS Dynamics CRM 2013, CRM SDK, Visual studio 2013, JavaScript, C#, SQL server 2008, JQuery, C# .NET, SSRS, SOAP, MS Exchange server.

Confidential, Cincinnati, OH

CRM Consultant

Responsibilities:

• Analyze the functional and technical enhancements and limitations of the solution to avoid potential issues.
• Analyze Supply Chain System, from receiving an order in OMS (Order Management System) till delivery to customer.
• Enhance MS Dynamics CRM 2013 usability by designing and optimizing navigation, forms, and layouts.
• Customization of Microsoft Dynamics CRM system, based on functional requirements of the client and use of out-of-the-box features, required configuration and customization for various functionalities and requirements.
• Provide input and advice regarding Microsoft Dynamics CRM capabilities and functions to client organizations, in relation to current business processes and effort estimation for configuration, customization and documentation.
• Coordinate with Business Owners and Software development team in defining the solution.
• Maintain effective user relationship by performing front-line support of MS Dynamics CRM 2013users.
• Involved in mapping customer requirements to Microsoft Dynamics CRM 2013.
• Conduct interviews and brain storming sessions to analyze and prepare system study documents.
• Create documentation for clients, including PowerPoint presentations and Visio workflows regarding.
• Functional and Technical requirements, design, training, process reengineering, etc.
• Prepare Change Requests and Track them for Post-Live customizations.

Environment: MS Dynamics CRM 2013 on premises, AGILE (SCRUM) Methodology, MS SQL Server 2012, MS Exchange server, VSS, HP ALM, Visual studio 2013.

Confidential

Software Engineer

Responsibilities:

• Developed and designed GUI using Web Forms/ASPX, HTML, XSLT, and CSS.
• Developed and maintained Class Diagrams using Microsoft Visio.
• Used ADO.NET, data adapters, data readers, and datasets for data access.
• Used ASP.NET, MS Visual Studio .NET, C#, HTML, DHTML, JavaScript.
• Involved in creating tables, writing queries, stored Procedures, and Database triggers.
• Intermediate data persistent in XML files.
• Used EXCEL for exporting data from the application.
• Involved in creation of Reports using Crystal Reports 9.0 and HTML Reports.
• Written Nunit test cases for the code.
• Tested and debugged applications; resolved client issues.
• Interacted with different user groups, firm partners for gathering requirements.
• Conducted joint analysis and design sessions with user groups.
• Wrote functional specification document pertaining to my web pages.
• Coordinated the use of visual source safe.

Environment: .NET 2.0, ASP.NET, ADO.NET, MS SQL Server 2000, JavaScript, XML, Windows 2000/2003/XP, Visual source safe.