Telecom Control Analyst Resume Houston, TX - Hire IT People

SUMMARY:

Result - focused IT professional with more than 6 years experience providing support for enterprise level systems in a 24/7 environment. Accomplished hardware expert with extensive background in builds, upgrades, and troubleshooting. Highly effective support analyst proven effective with TIER I & II support for software and connectivity issues. Knowledgeable resource in industry dominant programming languages. Goal-oriented problem solver equally effective functioning independently or as a part of a team environment. Effective communicator who works well with team members at all levels and from diverse professional disciplines. Thrives in fast-paced, high dynamic environments.

AREAS OF EXPERTISE:

IT & Computer Systems Support Local Area Network System & Software Installation
Routing & Switching Troubleshooting & Repairs Incident Documentation
Network Security Cisco Wireless Networks Customer Service Skills

TECHNICAL SKILLS:

Cisco 3850, 6500 Window XP, 7, 8, 10, Active Directory Microsoft Office
TCP/IP Server 2012 MS SQL Server (Word, Excel, Visio
NAT, RIP, IGRP Mac Kace PowerPoint, Outlook)
EIGRP, OSPF Linux Norton Ghost TeamViewer
WAN, LAN, VLAN VMware & Oracle
ACL Virtual Box
MPLS Outlook mail 365
ASA firewall Dame Ware

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Telecom Control Analyst

Responsibilities:

Proactively addressed and resolved 50+ network alarm incidents, requests for technical support, and scheduled maintenance.
Improved systems with strategic implementation of various critical network configuration changes for Cisco routers, switches, and firewalls.
Collaborate closely with network engineers, field technicians, and telecom carrier to troubleshoot and resolve network issues and outages.
Work consistently to minimize the risk of direct impact to real-time operations of electricity power grid.

Confidential, TX

Graduate Assistant

Responsibilities:

Identified, diagnosed and addressed failing access points and port failures in order to maintain campus LAN, utilizing network monitoring and performance tools like WhatsUp Gold, SolarWinds and Cisco Prime.
Implemented IP Telephony system for Cisco Phones to support Cisco Call Manager System.
Proactively resolved PC and Mac desktop computer hardware and software issues.
Installed, upgraded, and configured business critical hardware and software including email and remote access.
Worked extensively with Active Directory and DHCP.
Constructed user accounts with folder permissions with user rights and permissions.
Created Images for Vista and windows 7 migration with systematic Ghost.
Work with ServiceNow ticketing system for user issues and keep track of completed jobs.
Troubleshooting of hardware for desktops and laptops and software issues.
Backup of file servers to Network attached storage(NAS)
Setup Virtual Machines for server deployment of new file server.
Create VPN accounts and troubleshoot issues with the Cisco VPN services.
Support printer installs with local and networked.

Confidential, Houston, TX

Electrical/Electronic Field Service Technician

Responsibilities:

Tested and troubleshot UPS systems (chargers and inverters) to ensure equipment functionality.
Utilized schematics to make appropriate analysis of equipment operation.
Service customers by providing PMA performance, service calls, warranty calls, field upgrade programs, etc.
Intercommunicated written and oral analysis of diagnosed equipment with customers.
Provided safe, efficient resolutions of problems in critical work environments.
Ensure customer satisfaction through pro-active communication and commitment to resolving customer issues/problems.

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Telecom Control Analyst Resume

Houston, TX

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