SUMMARY

• Experience in managing complex, multi - million-dollar business intelligence and development projects.
• A true business partner with accomplishments in building IT functions that provide a keen competitive edge.
• 16+ years of solid development, enterprise software engineering and management experience building scalable high- availability integrated solutions using SOA middleware, using traditional and agile software development methodologies.
• Deep knowledge of distributed computing, enterprise data solution architecture with full data lifecycle, cloud infrastructure.
• Expert knowledge of performance management products, techniques and implementations.
• Proven success in taking a product from concept to release. Frequently promoted.
• Providing the right information to the right customer at the right time.
• Proven track record in planning, building and supporting successful large-scale decision performing support systems.
• Aligning technology with both market direction and corporate goals.
• Architecting and delivering mission-critical projects on time while reducing costs.
• Managing offshore and onshore teams.
• Engaged with business partners to develop new business continuity plans for the corporate headquarters, field employees and the call center facility.
• Building the IT infrastructure to support growth and change cost effectively.

TECHNICAL SKILLS

• ASP.Net
• . Net
• C#
• AJAX
• ADO.Net
• JavaScript
• Jquery
• WPF
• XAML
• WCF
• ADO.Net Data Entity Module
• Web Services
• ASP
• IIS
• HTML
• SOAP and XML based on . Net Framework 4.0/ 3.5 /2.0
• Delphi
• SQL Server 2005/2008
• SQL Server Reporting Services SSRS
• MS Projects
• Agile Methodologies
• Team Foundation Server (TFS)
• Ticketing System
• Tableau
• Sugar CRM
• ITIL
• TOGAF
• SDLC
• BIG Data
• ETL Tools SSIS
• Talend
• HADOOP
• Hive
• HBase
• Spark
• Hue .

PROFISSIONAL EXPERIENCE:

Data Architect Consultant

Responsibilities:

• Work with different departments to co-ordinate the data planning, preparation and delivery.
• Data integration project with County’s different Department.
• Data infrastructure and application development for the current ERP software.
• Business Data analysis and delivering data to different departments and upper management.
• Setup, Configure and execute different data-driven jobs to satisfy different department and management needs.
• Help to develop new SSRS reports for different departments and Management teams per request.

Technical Development Manager / CIO

Responsibilities:

• Promoted to oversee all aspects of IT function that provide support and administration services to 1.5+ million customers.
• Managed a team of 18 Programming, Database Development and Network Administration personnel accountable for technology revamp to catapult a business to next level.
• Served as consultant and architect lead for multiple web service integration / creation projects nationwide with 25+ Dealer network and management software vendors.
• Experience in architecting and moving data centers and applications from on-premise to Cloud infrastructure.
• Extensively involved in multiple
• Full End-End life cycle Implementations including Prototyping, Design, Architecture, Development, Testing and Validation, Upgrades, Migrations, Production Support and User Training in Agile and Hybrid environment.
• Design and implemented multiple web services using the tools like REST, SOAP from inception to deployment and supported.
• IT infrastructure, application planning, and Web development
• Provided strategic and technical leadership across the organization, from strategic decision making, budgeting down to project planning
• Strong Microsoft Technologies in the fields of Win-forms, Web-forms, Web Services using ASP.Net, VB.Net, C#, MVC, ADO.NET AJAX, WCF, and WPF.
• Created SOA services using WCF to decouple the application code and business logic for reusability by following SOA principles
• Implemented disaster recovery plans and back-up procedures and information security and control structures using cloud infrastructure
• Leading the technical team and providing them technical direction, design guidance, and creating technical specification documents
• Interacting with Client and understanding the new requirements and proposed design and solution to the Management and team members
• ITIL environment & principles
• Offshore backup / recovery setup with Cloud server
• Offshore Replication server with AZURE Cloud infrastructure
• Hires, trains, develops and manages the performance of staff effectively
• Protects and preserves sensitive data through security measures
• System Architecture & Design: redesigned and changed architecture of backend, from three (3) products, to ~350 active products, improving flexibility and increasing sales
• Payment Platform Integration: successfully implemented Virtual Credit Card Payment system connecting to Confidential bank directly and automated the whole company payment system to Agents and vendors amount around 8 Million per month.
• Expert in agile and waterfall project management methodologies: able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
• Business strategist: plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains following TOGAF framework.
• Process Improvements and Best Practices: provided vision and leadership for technology systems, operations, and projects, managing new program implementation, departmental reorganization, short- and long-term organizational strategy development, and execution while changing culture, mission, and strategic alignment
• Notable Transitions: re-engineered company website and internal application, also changing to payable module that eliminated inefficient processes from disparate systems, reducing budgeting and forecasting time by 70% and head count by 40% (Payable department)
• Compliance: developed and implemented standards, controls, and procedures for duties, leveraging systems development methodology to ensure compliance with internal and external systems’ audit requirements and securing SOC 2 approval
• Created / architected a comprehensive, proprietary ERP solution. AUL needed better systems to manage operations, finance, compliance, claims, customer support, and sales. Designed, engineered, tested and implemented a single integrated platform to support daily operations. Delivered the system ahead of schedule and under budget. Generated significant savings via reduced labor costs, fewer errors and stricter controls.
• Streamlined claims payment. AUL pays an average of $6M monthly to customers. Replaced a cumbersome system of payment by integrating AUL with Confidential . Shortened payment processing to an average of 30 minutes enabling a 40% staff reduction while giving the staff more time to properly adjudicate claims. Generated $1M in annual commissions from Confidential .
• Simplified and streamlined sale of Vehicle Service Contracts. AUL sells Vehicle Service Contracts to customers through dealerships all over the USA. In the past, processing was 100% manual and 30% of contracts submitted had to be corrected. Revamped the whole AUL Website and introduced Electronic Contracts. Solved all issues and increased sales up to 30% with 80% of sales being generated online. Cut processing costs and overall processing time from weeks to one day.
• Bolstered call management and customer service. AUL handles 50,000 calls monthly and needed to improve call management for internal and external phone communications. Callers could be on hold for as long as ten minutes. Attacked on two fronts. Directed development of a flexible, full-featured call management system built on a 3CX platform. Enabled advanced call recording, search, email recording / alerts / notification, wallboard, and other functions. Introduced online claims processing giving customers the ability to submit claims online without any delay 24/7. Overall, trimmed call wait times by two minutes and average call length to six minutes.

Senior Data Architect/ Senior Programmer

Responsibilities:

• Progressed from Senior Programmer to Sr. Architect.
• Performed technology assessments, enhancing operations and standardized services.
• Developed standard software and hardware platforms as well as training programs.
• Supervised Programming, Database Developer, and Network Administrator teams.
• Collaborated with different departments, ensuring efficient and comprehensive service for end-users.
• Oversaw design and development of web / web service, using cutting edge technologies.
• Created and managed DR plan with Cloud infrastructure and off shore servers ready for emergency situations.
• Progressed from Senior Programmer to Enterprise Architect;
• Performed technology assessments;
• Enhanced operations and standardized services;
• Created and deployed XML Web Services using ASP.NET and C#, Used them to generate the proxy class files based on the web services and consumed in a web application.
• Experience and/or working knowledge of indexing, query plans, installation and configuration of Microsoft reporting, analysis, and integration services (SSRS, SSAS, SSIS).
• Data integration service implemented with cloud infrastructure;
• Provided management oversight of enterprise-wide business continuity program to ensure limited business interruption to critical business processes.
• Developed standard software and hardware platforms as well as training programs;
• Oversaw technology functions while assisting business leadership in technology services;
• Well-versed in business, product, and people management;
• Experienced in New Product Development and Disruptive Innovation to increase efficiency and cut costs;
• Adept in breaking down complex problems and articulating concepts in laypeople’s terms;
• Recognized for serving as consultant lead for multiple web service integration / creation projects across USA, with 25+ Dealer network and management software vendors.

Senior Programmer

Responsibilities:

• Spearheaded projects including Ticket Information System, show time reports XPert Ease (Accounting package), Almass Cinema, and UAE, leveraging Delphi 6, SQL Server, Paradox 7, and Windows 2000 environments.
• Ticket Information System;
• Performed daily data queries and prepared reports on daily, weekly, monthly, and quarterly basis;
• Developed optimized data collection and qualifying procedures;
• Compile and validate data; reinforce and maintain compliance with corporate standards;
• W orking with managing leadership to prioritize business and information requirements;
• Generated ad hoc reporting for Sales, Marketing, Finance, Business Development and Product Strategy.

Confidential

Software Programmer

Responsibilities:

• Collaborated with team to develop financial module to manage financial details of Airport Authority of India leveraging Delphi 4, Oracle, and Windows NT environments.