Technical Support Specialist Resume

SUMMARY:

Application developer with extensive experience in the field looking for an opportunity to use my knowledge to be an asset for a company in need.iNET - WEB is a one-stop marketing company for all size companies producing radio and print advertising in addition to the creation, hosting, and management of several hundred websites.
My primary responsibility is custom programming and support for multiple proprietary website Content Management Systems utilizing Microsoft architecture. These systems support a wide span of websites from the simple web presence for brick & mortar stores to multi-million ecommerce sites.
As a senior programmer, I integrated new team members on normal operations, mentor on the how’s and why’s of doing things a particular way we do things and why they are done a particular way.
Creation and usage of various APIs to communicate with third party service providers.
HIPAA compliant medical record storage and retrieval systems via API and website lookup.
Conversion from legacy sites using disparate technologies.
SQL Server setup, administration, and development.
Data manipulation for import, export, analysis, and reporting.
Management system to centralize management of the hundreds of CMS based websites we host.
Creation of new CMS as older technologies becomes deprecated or otherwise obsolete.
Creation of auction website package used by personal, commercial, and fund-raising websites.
Troubleshoot errors as found, design and implement routines to catch errors.
Hardened systems based on security scans and Investigated breach attempts.
Custom database engineering for key card entry systems.

TECHNICAL SKILLS:

Primary Skills: .Net/C#, SQL Server, Classic ASP

Secondary: Javascript, AJAX/JSON, HTML, Microdata/Schema.org

Software: Visual Studio, SQL Server Management Studio, MS Office, Dreamweaver

Other: In-depth knowledge of Email & HTTP protocols.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support Specialist

Responsibilities:

Providing technical support the end users of Illustrated Parts Lookup (IPL). IPL is the gold standard parts lookup software used by most appliance manufactures and their servicing facilities. Work with programming staff to upgrade program as necessary for ever-changing client needs and personal computer operating systems.
Develop and maintain MS Access databases of the manufacturers’ clients for the technical support staff to reference on an as needed basis.
Develop, maintain, and use databases for international shipping. Various data methods used are importing and exporting data into various formats, commonly using MS Access, MS Excel, dBase, and Lotus Approach
Deploy, troubleshoot, and repair of networked computers, servers, printers, and scanners used by the Info Access Micropublishing department.
Digital imaging/retrieval of documents from the various medias- electronic, hardcopy, & microfiche
Develop, deploy, maintain, and use databases for customer service usage

Confidential

Customer Service Representative

Responsibilities:

Process requests of clients for replacement software packages and literature subscriptions, and redirect the clients to the proper personnel of the manufacturers who we do not provide the services for.
Process verbal orders for microfiche and internally developed software.

Confidential

Responsibilities:

Sorting, packaging, and addressing FedEx packages for international distribution of client’s products
Research and generation of all customs documents required for international packages
Convert client supplied mailing lists to various formats for FedEx and UPS shipping systems to facilitate batch shipping of packages

Confidential

Service Center Manager

Responsibilities:

Expanded sales to achieve profitability through superior customer service and marketing
Human Relations / Personnel Management Member of national Environmental, Health, and Safety team Worked with national IS department for deploying POS systems in new locations, and troubleshooting at the local level

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