SUMMARY:

• Confidential CRM architecture, design, development and customization
• Software developer with effective software design, engineering and SDLC project skills
• Systems integration using SSIS, Scribe and .NET Web Services
• Configuration Management and Program Management of complex CRM systems

TECHNICAL SKILLS:

CRM: CRM SDK, 2011, 2013, 2015, 2016, Outlook CRM Client and .NET Plug - ins

Windows: Windows Communication Foundation and Windows Foundation Workflow

Systems: Windows Server, Active Directory, Exchange Server, SSRS, SharePoint

Languages: C#, C++, Java, ASP.NET, DHTML, ISAPI, Javascript, XML, CSS, SOAP

Database: SQL Server 2005-200 8, SSRS reports, Oracle, Excel, MS Access, MySQL, ODBC, ADO

Web: Web Services, Web Protocols, IIS, S harePoint 2007-201 0

Environments: Team Foundation Server, Visual Studio 2005-201 0

Tools: Scribe, Exact Target, Experlogix, Eloqua

.NET: .NET Framework, .NET SOAP Web Services, LINQ

PROFESSIONAL EXPERIENCE:

MICROSOFT CRM DEVELOPER/ ARCHITECT

Confidential, Boulder, Colorado

Responsibilities:

• Confidential CRM design, programming and system integration
• Web development with .NET, Ajax, XHTML, CSS, SilverLight
• Design and develop custom data-driven C# .NET assemblies, callouts and plug-ins
• Integrations of Microsoft CRM with external software systems
• Configuration and integration of Active Directory with MSCRM
• SQL Server Database Administration and Design
• Development of appropriate project schedules with milestones
• Visual Studio 2005-201 0, ASP.NET, C#, C++, XML, DHTML, JavaScript
• IIS, SQL Server 2000-200 8, Oracle, SharePoint 2007, .NET 2.0/3.0/3.5/4.0

CRM SOFTWARE ENGINEER

Confidential, Boulder, CO

Responsibilities:

• Designed and developed web-based customer management (CRM) product
• Integrated web based system with remote wireless devices using Sync4J and Outlook MAPI
• Developed web pages and web sites using DHTML, XML and JavaScript
• Created Sync4J components using Net Beans and Eclipse studio
• Designed and developed .NET web services with C#, SOAP and XML
• Developed user interfaces, Internet servers and .NET web services

WEB APPS SOFTWARE DEVELOPER

Confidential, Denver, Colorado

Responsibilities:

• Designed and wrote web-based issue tracking product
• Led development team on design of documented APIs
• Wrote user interfaces and Internet servers
• Windows NT, Visual C++, MFC, DHTML, Java, JavaScript
• Internet Information Server, iPlanet Server, ISAPI, Access, Oracle, SQL Server

NETWORK PRODUCTS ENGINEER

Confidential, Thousand Oaks, CA

Responsibilities:

• Developed SNMP network management Windows PC applications
• Designed and wrote drivers for Ethernet adapters and modems
• Improved productivity through development of hardware test software
• Windows 95, Windows NT, DOS, Visual C++, MFC, Intel Assembly

Confidential, California

Responsibilities:

• Designed/developed a Dynamics CRM 2011 system and upgraded to Dynamics
• Installed, designed and customized new Microsoft CRM 2015 online system
• Goal was to use CRM to manage scheduling and integration with business rules engine
• Secondary goal was to develop email marketing program
• CRM system consisted of 400 licensed users
• Developed C# plug-ins to connect CRM with SharePoint, PEGA (Business Rules) and ERP
• Developed workflows, plug-ins and custom C# web services to manage RFP workflows
• Designed, installed and deployed DEV, QA, UAT and Production CRM Organizations
• Implemented business workflows and processes
• Translated business requirements into well-architected solutions
• Managed the technical delivery of custom development, integration, and data migration
• Implemented REST Web Services with XML, XSL, WDF, and SOAP
• Implemented CRM forms using ODATA and jQuery
• Created ETL migrations and integrations with Scribe
• Led Agile development team on deployment, customization and integration
• Mentored other software developers working as software architect

Confidential, Scottsdale, Arizona

Responsibilities:

• Designed and customized new Microsoft CRM 2011 Online system
• Strategic goal was to develop a new real estate asset class with Morgan Stanley
• Technical goal was to automate property management and construction portals
• Secondary goal was to integrate ERP with CRM via Azure Service bus
• CRM system consisted of 600 licensed users
• Configured CRM user interface, user roles, security, profiles and workflows
• Developed plug-ins to connect CRM with SharePoint and ERP via Azure Service End Points
• Advanced Developer Extensions (XRM Framework) used to develop portals

Confidential, Santa Clara, California

Responsibilities:

• Installed, designed and customized new Microsoft CRM 2011 system
• Goal was to automate sales, marketing and support systems
• Secondary goal was to develop reporting dashboards to monitor marketing activities
• CRM system consisted of 200 licensed users
• Configured CRM user interface, user roles, security, profiles and workflows
• Developed custom plug-in to generate legal documents (PDFs) from CRM data
• Advanced Developer Extensions (XRM Framework) used to develop portal

Confidential, Austin, Texas

Responsibilities:

• Upgraded Microsoft CRM 4.0 system to Microsoft CRM 2011 On-Premise
• Architected and customized CRM 2011 system for sales and marketing
• Goal was to replace CRM 4.0 customized features with out-of-box 2011 features
• Secondary goal was to develop reporting dashboards to monitor agent activities
• CRM system consisted of 800 licensed users
• Developed integration to Eloqua (cloud-based) Lead management system
• Used Advanced Developer Extensions (XRM Framework) to develop integrations

Confidential, Washington, DC

Responsibilities:

• Installed, designed and customized new Microsoft CRM 4.0 system
• Goal was to connect regional agents with Office of Inspector General
• Secondary goal was to develop reporting dashboards to monitor agent activities
• CRM system consisted of 600 licensed users
• Configured CRM, user roles, security, profiles and workflows
• Developed custom plug-in to generate legal documents (PDFs) from CRM data

Confidential, Philadelphia, Pennsylvania

Responsibilities:

• Installed, designed and customized new Microsoft CRM 2011 system
• Goal was to create 360 dashboard views of all departments
• Secondary goal was to develop SSRS reports for CRM and SharePoint
• Configured Active Directory, user roles, security, profiles and workflows
• Created BizTalk orchestration and WCF client services to collect data
• Developed custom web service to connect BizTalk to CRM