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Microsoft Crm Developer/ Architect Resume

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Boulder, ColoradO

SUMMARY:

  • Confidential CRM architecture, design, development and customization
  • Software developer with effective software design, engineering and SDLC project skills
  • Systems integration using SSIS, Scribe and .NET Web Services
  • Configuration Management and Program Management of complex CRM systems

TECHNICAL SKILLS:

CRM: CRM SDK, 2011, 2013, 2015, 2016, Outlook CRM Client and .NET Plug - ins

Windows: Windows Communication Foundation and Windows Foundation Workflow

Systems: Windows Server, Active Directory, Exchange Server, SSRS, SharePoint

Languages: C#, C++, Java, ASP.NET, DHTML, ISAPI, Javascript, XML, CSS, SOAP

Database: SQL Server 2005-200 8, SSRS reports, Oracle, Excel, MS Access, MySQL, ODBC, ADO

Web: Web Services, Web Protocols, IIS, S harePoint 2007-201 0

Environments: Team Foundation Server, Visual Studio 2005-201 0

Tools: Scribe, Exact Target, Experlogix, Eloqua

.NET: .NET Framework, .NET SOAP Web Services, LINQ

PROFESSIONAL EXPERIENCE:

MICROSOFT CRM DEVELOPER/ ARCHITECT

Confidential, Boulder, Colorado

Responsibilities:

  • Confidential CRM design, programming and system integration
  • Web development with .NET, Ajax, XHTML, CSS, SilverLight
  • Design and develop custom data-driven C# .NET assemblies, callouts and plug-ins
  • Integrations of Microsoft CRM with external software systems
  • Configuration and integration of Active Directory with MSCRM
  • SQL Server Database Administration and Design
  • Development of appropriate project schedules with milestones
  • Visual Studio 2005-201 0, ASP.NET, C#, C++, XML, DHTML, JavaScript
  • IIS, SQL Server 2000-200 8, Oracle, SharePoint 2007, .NET 2.0/3.0/3.5/4.0

CRM SOFTWARE ENGINEER

Confidential, Boulder, CO

Responsibilities:

  • Designed and developed web-based customer management (CRM) product
  • Integrated web based system with remote wireless devices using Sync4J and Outlook MAPI
  • Developed web pages and web sites using DHTML, XML and JavaScript
  • Created Sync4J components using Net Beans and Eclipse studio
  • Designed and developed .NET web services with C#, SOAP and XML
  • Developed user interfaces, Internet servers and .NET web services

WEB APPS SOFTWARE DEVELOPER

Confidential, Denver, Colorado

Responsibilities:

  • Designed and wrote web-based issue tracking product
  • Led development team on design of documented APIs
  • Wrote user interfaces and Internet servers
  • Windows NT, Visual C++, MFC, DHTML, Java, JavaScript
  • Internet Information Server, iPlanet Server, ISAPI, Access, Oracle, SQL Server

NETWORK PRODUCTS ENGINEER

Confidential, Thousand Oaks, CA

Responsibilities:

  • Developed SNMP network management Windows PC applications
  • Designed and wrote drivers for Ethernet adapters and modems
  • Improved productivity through development of hardware test software
  • Windows 95, Windows NT, DOS, Visual C++, MFC, Intel Assembly
NETWORK PRODUCTS ENGINEER

Confidential, California

Responsibilities:

  • Designed/developed a Dynamics CRM 2011 system and upgraded to Dynamics
  • Installed, designed and customized new Microsoft CRM 2015 online system
  • Goal was to use CRM to manage scheduling and integration with business rules engine
  • Secondary goal was to develop email marketing program
  • CRM system consisted of 400 licensed users
  • Developed C# plug-ins to connect CRM with SharePoint, PEGA (Business Rules) and ERP
  • Developed workflows, plug-ins and custom C# web services to manage RFP workflows
  • Designed, installed and deployed DEV, QA, UAT and Production CRM Organizations
  • Implemented business workflows and processes
  • Translated business requirements into well-architected solutions
  • Managed the technical delivery of custom development, integration, and data migration
  • Implemented REST Web Services with XML, XSL, WDF, and SOAP
  • Implemented CRM forms using ODATA and jQuery
  • Created ETL migrations and integrations with Scribe
  • Led Agile development team on deployment, customization and integration
  • Mentored other software developers working as software architect
NETWORK PRODUCTS ENGINEER

Confidential, Scottsdale, Arizona

Responsibilities:

  • Designed and customized new Microsoft CRM 2011 Online system
  • Strategic goal was to develop a new real estate asset class with Morgan Stanley
  • Technical goal was to automate property management and construction portals
  • Secondary goal was to integrate ERP with CRM via Azure Service bus
  • CRM system consisted of 600 licensed users
  • Configured CRM user interface, user roles, security, profiles and workflows
  • Developed plug-ins to connect CRM with SharePoint and ERP via Azure Service End Points
  • Advanced Developer Extensions (XRM Framework) used to develop portals
NETWORK PRODUCTS ENGINEER

Confidential, Santa Clara, California

Responsibilities:

  • Installed, designed and customized new Microsoft CRM 2011 system
  • Goal was to automate sales, marketing and support systems
  • Secondary goal was to develop reporting dashboards to monitor marketing activities
  • CRM system consisted of 200 licensed users
  • Configured CRM user interface, user roles, security, profiles and workflows
  • Developed custom plug-in to generate legal documents (PDFs) from CRM data
  • Advanced Developer Extensions (XRM Framework) used to develop portal
NETWORK PRODUCTS ENGINEER

Confidential, Austin, Texas

Responsibilities:

  • Upgraded Microsoft CRM 4.0 system to Microsoft CRM 2011 On-Premise
  • Architected and customized CRM 2011 system for sales and marketing
  • Goal was to replace CRM 4.0 customized features with out-of-box 2011 features
  • Secondary goal was to develop reporting dashboards to monitor agent activities
  • CRM system consisted of 800 licensed users
  • Developed integration to Eloqua (cloud-based) Lead management system
  • Used Advanced Developer Extensions (XRM Framework) to develop integrations
NETWORK PRODUCTS ENGINEER

Confidential, Washington, DC

Responsibilities:

  • Installed, designed and customized new Microsoft CRM 4.0 system
  • Goal was to connect regional agents with Office of Inspector General
  • Secondary goal was to develop reporting dashboards to monitor agent activities
  • CRM system consisted of 600 licensed users
  • Configured CRM, user roles, security, profiles and workflows
  • Developed custom plug-in to generate legal documents (PDFs) from CRM data
NETWORK PRODUCTS ENGINEER

Confidential, Philadelphia, Pennsylvania

Responsibilities:

  • Installed, designed and customized new Microsoft CRM 2011 system
  • Goal was to create 360 dashboard views of all departments
  • Secondary goal was to develop SSRS reports for CRM and SharePoint
  • Configured Active Directory, user roles, security, profiles and workflows
  • Created BizTalk orchestration and WCF client services to collect data
  • Developed custom web service to connect BizTalk to CRM

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