Microsoft Crm Developer/ Architect Resume
Boulder, ColoradO
SUMMARY:
- Confidential CRM architecture, design, development and customization
- Software developer with effective software design, engineering and SDLC project skills
- Systems integration using SSIS, Scribe and .NET Web Services
- Configuration Management and Program Management of complex CRM systems
TECHNICAL SKILLS:
CRM: CRM SDK, 2011, 2013, 2015, 2016, Outlook CRM Client and .NET Plug - ins
Windows: Windows Communication Foundation and Windows Foundation Workflow
Systems: Windows Server, Active Directory, Exchange Server, SSRS, SharePoint
Languages: C#, C++, Java, ASP.NET, DHTML, ISAPI, Javascript, XML, CSS, SOAP
Database: SQL Server 2005-200 8, SSRS reports, Oracle, Excel, MS Access, MySQL, ODBC, ADO
Web: Web Services, Web Protocols, IIS, S harePoint 2007-201 0
Environments: Team Foundation Server, Visual Studio 2005-201 0
Tools: Scribe, Exact Target, Experlogix, Eloqua
.NET: .NET Framework, .NET SOAP Web Services, LINQ
PROFESSIONAL EXPERIENCE:
MICROSOFT CRM DEVELOPER/ ARCHITECT
Confidential, Boulder, Colorado
Responsibilities:
- Confidential CRM design, programming and system integration
- Web development with .NET, Ajax, XHTML, CSS, SilverLight
- Design and develop custom data-driven C# .NET assemblies, callouts and plug-ins
- Integrations of Microsoft CRM with external software systems
- Configuration and integration of Active Directory with MSCRM
- SQL Server Database Administration and Design
- Development of appropriate project schedules with milestones
- Visual Studio 2005-201 0, ASP.NET, C#, C++, XML, DHTML, JavaScript
- IIS, SQL Server 2000-200 8, Oracle, SharePoint 2007, .NET 2.0/3.0/3.5/4.0
CRM SOFTWARE ENGINEER
Confidential, Boulder, CO
Responsibilities:
- Designed and developed web-based customer management (CRM) product
- Integrated web based system with remote wireless devices using Sync4J and Outlook MAPI
- Developed web pages and web sites using DHTML, XML and JavaScript
- Created Sync4J components using Net Beans and Eclipse studio
- Designed and developed .NET web services with C#, SOAP and XML
- Developed user interfaces, Internet servers and .NET web services
WEB APPS SOFTWARE DEVELOPER
Confidential, Denver, Colorado
Responsibilities:
- Designed and wrote web-based issue tracking product
- Led development team on design of documented APIs
- Wrote user interfaces and Internet servers
- Windows NT, Visual C++, MFC, DHTML, Java, JavaScript
- Internet Information Server, iPlanet Server, ISAPI, Access, Oracle, SQL Server
NETWORK PRODUCTS ENGINEER
Confidential, Thousand Oaks, CA
Responsibilities:
- Developed SNMP network management Windows PC applications
- Designed and wrote drivers for Ethernet adapters and modems
- Improved productivity through development of hardware test software
- Windows 95, Windows NT, DOS, Visual C++, MFC, Intel Assembly
Confidential, California
Responsibilities:
- Designed/developed a Dynamics CRM 2011 system and upgraded to Dynamics
- Installed, designed and customized new Microsoft CRM 2015 online system
- Goal was to use CRM to manage scheduling and integration with business rules engine
- Secondary goal was to develop email marketing program
- CRM system consisted of 400 licensed users
- Developed C# plug-ins to connect CRM with SharePoint, PEGA (Business Rules) and ERP
- Developed workflows, plug-ins and custom C# web services to manage RFP workflows
- Designed, installed and deployed DEV, QA, UAT and Production CRM Organizations
- Implemented business workflows and processes
- Translated business requirements into well-architected solutions
- Managed the technical delivery of custom development, integration, and data migration
- Implemented REST Web Services with XML, XSL, WDF, and SOAP
- Implemented CRM forms using ODATA and jQuery
- Created ETL migrations and integrations with Scribe
- Led Agile development team on deployment, customization and integration
- Mentored other software developers working as software architect
Confidential, Scottsdale, Arizona
Responsibilities:
- Designed and customized new Microsoft CRM 2011 Online system
- Strategic goal was to develop a new real estate asset class with Morgan Stanley
- Technical goal was to automate property management and construction portals
- Secondary goal was to integrate ERP with CRM via Azure Service bus
- CRM system consisted of 600 licensed users
- Configured CRM user interface, user roles, security, profiles and workflows
- Developed plug-ins to connect CRM with SharePoint and ERP via Azure Service End Points
- Advanced Developer Extensions (XRM Framework) used to develop portals
Confidential, Santa Clara, California
Responsibilities:
- Installed, designed and customized new Microsoft CRM 2011 system
- Goal was to automate sales, marketing and support systems
- Secondary goal was to develop reporting dashboards to monitor marketing activities
- CRM system consisted of 200 licensed users
- Configured CRM user interface, user roles, security, profiles and workflows
- Developed custom plug-in to generate legal documents (PDFs) from CRM data
- Advanced Developer Extensions (XRM Framework) used to develop portal
Confidential, Austin, Texas
Responsibilities:
- Upgraded Microsoft CRM 4.0 system to Microsoft CRM 2011 On-Premise
- Architected and customized CRM 2011 system for sales and marketing
- Goal was to replace CRM 4.0 customized features with out-of-box 2011 features
- Secondary goal was to develop reporting dashboards to monitor agent activities
- CRM system consisted of 800 licensed users
- Developed integration to Eloqua (cloud-based) Lead management system
- Used Advanced Developer Extensions (XRM Framework) to develop integrations
Confidential, Washington, DC
Responsibilities:
- Installed, designed and customized new Microsoft CRM 4.0 system
- Goal was to connect regional agents with Office of Inspector General
- Secondary goal was to develop reporting dashboards to monitor agent activities
- CRM system consisted of 600 licensed users
- Configured CRM, user roles, security, profiles and workflows
- Developed custom plug-in to generate legal documents (PDFs) from CRM data
Confidential, Philadelphia, Pennsylvania
Responsibilities:
- Installed, designed and customized new Microsoft CRM 2011 system
- Goal was to create 360 dashboard views of all departments
- Secondary goal was to develop SSRS reports for CRM and SharePoint
- Configured Active Directory, user roles, security, profiles and workflows
- Created BizTalk orchestration and WCF client services to collect data
- Developed custom web service to connect BizTalk to CRM