SUMMARY:

• Experienced, dedicated and a result - oriented Application Developer with more than 10 years of multiple-platform experience seeking a position utilizing solid skills and a passion for technology and experience in the below areas of operation.
• A strong background in managing multiple projects and dealing with all levels of management. An independent thinker who has consistently demonstrated creative and analytical skills during all phases of large-scale, systems integration projects.

TECHNICAL SKILLS:

• Microsoft Hyper-V, VMware Server
• Windows 2000, XP, Vista, 7, 8
• Active Directory
• Lotus Notes/Microsoft Outlook
• Windows Server 2000, 2003, 2008, 2012
• Visual Studio 2010, 2012
• SQL Server 2005, 2008, 2012
• C#.Net Framework 2.0, 3.0, 4.0
• Silverlight
• Adobe Flash CS 5.5 vbScript
• Oracle Database 10g

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Application Administrator Application Developer

Responsibilities:

• Was in the process of redeveloping the support web interface to C# Silverlight 4.0 and all content was stored in SQL for a more stream lined look and feel. Site was to be load balanced between 2 sites and 6 servers.
• Reprogrammed and redesigned a C# Winforms application that updated POS software and configured newly installed registers.
• Converted the companies VB.Net 3.5 support web site that was utilizing static pages/ To a C#.Net 4.0 with dynamic based web pages, where page content was stored in XML.
• Built multiple C#.Net WCF based web services to centralize communication to company stores. Also utilized multi-threading within the service to retrieve information quicker.
• Knowledge in SQL Server 2005, 2008, 2012, such as setup, backup/restore and maintaining databases. Creating stored procedures, views, and triggers.
• Worked on a team that utilized agile software development. Some projects required the use of Scrum software development.

Application Administrator - Level 3 Support

Responsibilities:

• Interfaced with various departments to troubleshoot, analyze, debug and track technical issues.
• Developed numerous batch scripts and vbscripts to automate a fix once a resolution has been found.
• Worked closely with other technical support specialists, testers, consultants, and R&D engineers.

Desktop Support

Responsibilities:

• Assisted with IMAC support to replace old desktops.
• Verified initial installation and re-load of user’s PC applications and files.
• Desktop and laptop hard drive secure wipe before mailing system back to headquarters.

Active Directory Support Level 2

Responsibilities:

• Responsible for daily production processing of migration login id/user access requests in a Windows 2003/2008 domain environment.
• Performed basic identity/group/resource access administration (adds, changes, deletes) within Active Directory. Provisioned access according to company policy. Also verified all access requests originated from approved requestors only.
• Maintained and troubleshooted Quest Migration Manager to verify users migrated properly.
• Ran SQL queries and update scripts to correct information within SQL Server 2008.
• Aided in testing logon scripts and Group Policy objects in the company’s development environment.
• Utilized VMware Server to assist Developers in initially testing migration scripts.

Deskside Support

Responsibilities:

• Assisted with on-site problem determination and remedy of Microsoft Windows operating systems errors.
• Initial installation and re-load of common PC applications and system based images.
• Desktop and laptop configuration in client/server environment. Desktop and laptop installation, discontinuance, relocation, upgrade and modification, etc.
• Submit accurate and timely updates of work performed - ticket updates, etc.
• Tested vbscripts in Microsoft Virtual Server 2005 before creating a Norton Ghost image for call center users.

IT Support Specialist

Responsibilities:

• Assisted 400+ users in computer, printer and application issues in a Windows environment. Provided systems support within the Operations building.
• Created and managed users, AD objects, and user/group permissions in Windows Server 2003 using Active Directory Users & Computers. User rights and permission, disabling and enabling accounts, file and folder permissions as requested by upper management or Human Resources.
• Recreated company Regulation CC Compliance calculator from Microsoft Excel spreadsheet to using HTML, VBScript, and JavaScript.
• Responsible for testing and implementing the companies Intranet project. This would entail installing, configuring and testing Intranet sites from various companies to see which one would be most utilized by the company. Worked with executives as well as department managers in making a decision on implementing an “out of the box” Intranet or creating one from scratch in house.
• Revitalized logon script from using a DOS interface with a VBScript background to a VBScript background using an HTML visual interface to troubleshoot errors. Updated logon script to correct issues when users logged on for the first time.
• Teamed with Desktop Support and the Application Administrator in testing the companies internal application’s on Windows Vista SP1 operating system for stability.
• Maintained Microsoft Virtual Server for testing environment and assisted in troubleshooting VMware ESX Server issues with users not being able to access.
• Assisted in troubleshooting Citrix client connection issues

Desktop Support

Responsibilities:

• Served as the central point of contact for any issues that occurred within the building, reported directly to executives for any serious issues.
• Educated staff and clients in computer-system setup and operations.
• Gained excellent experience in system operations and various types of hardware and software.
• Performed upgrades, installation of software and drivers as well as essential desktop troubleshooting.
• Over seen the implementation of updates to the in-house market data application at various sites.

Help Desk Support

Responsibilities:

• Assisted in troubleshooting user problems relating to Operating System issues (Win 2000, Win XP), Network Connectivity, TCP/IP configuration, SAP login issues, AS/400 login/printer issues, and MS Office products.
• Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
• Pushed applications using Uni-Center Service Desk or edit the user’s group permission in Active Directory to give temporary local Administrator right.

Help Desk Support

Responsibilities:

• Reset passwords, unlocked Accounts within Active Directory, AS/400 and Mainframe in two minutes according to the time limit stated in the company policy. Troubleshooted user’s PC and IBM InfoPrint Printer’s within a nine minute limit.
• Dispatched tickets using Clarify for laptops, desktops, CRT’s, POS and printers, if issue could not be solved.
• Assisted with updating the Help Desk knowledgebase using Microsoft FrontPage 2003.