SUMMARY:

• 12 years of Professional IT experience in Development, Implementation and Product Maintenance of CRM applications.
• Possess 5 years experience in developing and deploying Salesforce.com applications.
• Possess over 7 years experience in implementation of Oracle Siebel CRM Packaged Solutions.
• Possess 2 years experience on .Net and Visual Basic.
• Have worked in various capacities such as that of manager, architect, designer, team lead, developer and business analyst.
• Specialized in Pharma, Call Center, Sales, Marketing, Telecom, Healthcare and Public Sector domains.
• Key areas of expertise are CRM Integrations using SOAP/REST/JMS/MQ, Products and Pricing configuration.
• Extensive knowledge of working with different middleware technologies - Tibco, Oracle SOA and Webmethods.
• In-depth technical skills in Apex coding to develop business logic involving Apex Triggers, controllers, pagination and made use of collections to develop an optimized/scalable code.
• Experience in designing Visualforce Pages, Visualforce Custom Controllers/ Components, Advanced Search Functionality, Custom Reports & Dashboards.
• Experience in UI designing using JavaScript and jQuery libraries, CSS3, HTML5 and Twitter Bootstrap and other frameworks.
• Experience in Configuring the SourceTree and GitKraken to manage the deployments of multiple projects during major/minor Releases.
• Experience in repository management using BitBucket and Github.
• Experience in configuring Cloudbees Jenkins Jobs to implement Continuous Integration of the builds between environments.
• Experience on Sales and Service cloud implementations.
• Extensive experience in Development, Administration and Data Migrations.
• Experience in managing apps built on Heroku and Contentful platform with Github repos.
• Extensive experience working in an Agile and Waterfall development models.
• Extensive experience in DevOps delivery model and ITSM tools.
• Salesforce Platform Developer 1, ADM-201 and SalesCloud Certified.

TECHNICAL SKILLS:

Software / Products: Salesforce.com, Force.com, Big Machines, Siebel CRM, Bitbucket, SourceTree, Jenkins job builder.

Development Tools / Languages: Apex, Eclipse, Dataloader.io, Siebel Tools, Visual Basic 6.0, C++, .Net, SoapUI, Altova XML Spy, Excel Macros, MS Access.

Hardware / Operating Systems: Windows 2003/2000/XP, Unix, Ubuntu 12.04.

Middleware / Databases: Oracle 9i/10g/11g, TIBCO, SOA Middleware.

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis

Technical Architect/DevOps Lead

Responsibilities:

• Design and provide solutions to business problems that have been elaborated as user stories.
• Designed and developed the solution for Inbound Webservices to capture the patient data.
• Adding business messages to the screen depending upon business requirement using java script and developing custom pop up screens.
• Designed the solution in developing apex triggers, apex classes and Visualforce pages to achieve the customized functionalities to suit business requirements.
• Have built mobile reponsive UI using HTML, java script, jquery, CSS and bootstrap frameworks.
• Presented walk through demo sessions to the client at the end of each release cycle.
• Created Custom Profiles, Permission sets, Public Groups and Roles hierarchies, OWD rules to distribute user rights and functionality.

Technical Environment: Force.com IDE, Eclipse IDE, Github, SourceTree, Jenkins job builder.

Confidential, CA

Technical Architect/Lead

Responsibilities:

• Designed the data model and the application.
• Developed efficient Salesforce solutions using Apex Triggers, Visualforce pages to implement the business logic.
• Developed integration classes for making callouts from salesforce to the client legacy system and vice versa.
• Worked with various salesforce.com objects like Contacts, Leads, Opportunity, Campaigns, Reports, and Dashboards. Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Re-factored the existing functionality ensuring that all the best practices and quality parameters are met.
• Designed and Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Written test classes with extensive test coverage to test various scenarios and to cover the code coverage of minimum 95%.
• Used Data Loader and Import Wizards to load data into Standard/Custom Objects.

Technical Environment: Force.com IDE, Eclipse IDE.

Confidential

Lead Developer

Responsibilities:

• Analyzing requirement, design Solution and provide estimations.
• Have lead a team and taken complete ownership of Integration and data migrations from offshore.
• Have also actively involved in development of Configurations and Visual Force Pages, Approval Processes, Triggers, Apex Classes, Batch Jobs and Reporting.
• Have developed Websevices callout to external system from VF Pages.
• Have built mobile reponsive UI using HTML, java script, jquery, CSS and bootstrap frameworks.
• Have developed Ant packages and changesets to migrate metadata to higher envts.
• Have worked on data migration using Apex Data Loader and dataloder CLI.

Confidential

Lead Developer

Responsibilities:

• Responsible for quality deliverable from offshore.
• Have built REST and SOAP interfaces with LIMS.
• Have done a POC to integrate Salesforce with Amazon SQS.

Technical Environment: Force.com IDE, Eclipse IDE, Amazon SQS.

Confidential

Lead Developer

Responsibilities:

• Customization of Territory management based on Product specializations and regions, user roles.
• Worked on integrations to external systems using Webservices (SOAP & REST).
• Production deployment & data migration to various sandboxes.
• Involved in code reviews and performance optimizations.

Technical Environment: Salesforce.com, Eclipse, Force.com IDE, Data loader, Informatica.

Confidential

Siebel Pricing Lead

Responsibilities:

• Have taken complete ownership and lead Contract and Quotes modules.
• Have configured and customized Siebel out-of-the-box pricing to suit the business requirements.
• Have extensively configured Pricing procedure using RSTT business service, Configured Signals and Variable Maps.
• Worked extensively on Application Datamaps for Copy/Revise functionality.
• Worked extensively on SIS OM PMT Service and FINS Data Transfer utility.
• Have used Integration Datamaps for different application requirements like:-batch jobs for updating Contracts

Technical Environment: Siebel Power Communications 8.1.1.11 application deployed on Windows 2008, Database stack deployed on Oracle 11G.

Confidential

Pricing and Integration Lead

Responsibilities:

• As a pricing lead my role was to configure and customize Siebel out-of-the-box pricing to suit the business requirement.
• Have configure using Pricing procedure using RSTT business service,
• Configured Signals and Variable Maps.
• Configured VBC’s to display data in Siebel UI from legacy system.
• Worked on Application Datamaps for Copy/Revise functionality.
• As an integration lead my responsibility is to finalize the functional and technical design. Assist team members on functionality clarification, development of interfaces through Webservices and resolving technical issues.

Technical Environment: Siebel v8.1.1.2 application deployed on Windows 2008, Database stack deployed on Oracle 11G.

Confidential

Integration Developer

Responsibilities:

• As a part of the Integration team I was expected to perform and coordinate build and design activities for the Senior Confidential using Web Services and JMS integrations.

Technical Environment: Siebel Financial Services, Oracle 11g

Confidential

Integration Lead

Responsibilities:

• As an integration lead my responsibility is to finalize the functional and technical design.
• Assist team members on functionality clarification, development of interfaces through Webservices and resolving technical issues.

Technical Environment: Siebel v8.1.1.7 application deployed on Windows 2008, Database stack deployed on Oracle 11G.

Confidential

Configuration/Integration developer

Responsibilities:

• Involved in analysis, designing of various business processes.
• Created WFs for different validation involved during an Order Life cycle. Like creating a new activation order, customization of the product, sending it to external system for updating the newly created order, sending the order for billing to external system, closure of the order, creation of the Asset.
• Modified vanilla WFs for Connection, Disconnection and Modification of the Asset as per the involved custom validation.
• Used SIS OM PMT Service, Workflow Utils, PRM ANI vanilla BS for various requirement
• Created Outbound/inbound interface for sending Order hierarchy to external system as a part of pre-validations and receiving a response back via Tibco middleware.
• Worked on workflow policies, runtime events, RCRs

Technical Environment: Siebel v8.1.1.7 application deployed on Windows 2008, Database stack deployed on Oracle 11G.

Confidential

Configuration/Integration developer

Responsibilities:

• Establishing Siebel-SAP connectivity->saprfc.ini modification.
• Creating Input/Output IO’s for SAP BAPI and IDOC and Mapping business service in escript.
• Developed Account/Customer interface, where in Accounts created in Siebel will be updated in SAP using a BAPI call.
• Developed Siebel Sales Orders to SAP Sales Order interface where in Order created in Siebel will be updated in SAP using BAPI call and subsequently if any changes takes place in the same order in SAP, it will be updated back in Siebel using IDOC call.
• Created Workflows using EAI SAP BAPI Adapter business service and mapper
• Created EAI Value Maps to translate SAP multivalues to Siebel multivalues.

Technical Environment: Siebel v8.1.1 application deployed on Windows 2003, Database on Oracle 10g.

Confidential

Lead/ Sr.Developer

Responsibilities:

• Involved in analysis, designing of Enhancements.
• Developed Inbound Web Services interface to Created Marketing Campaigns, Offers, Prospect/Contact, and Response using data sent through EAI middleware.
• Developed Outbound Communication Manager email response for sending mail to the appropriate recipient after new Response is created in Siebel through EAI middleware.
• Involved in Scripting, Configuration and Workflows for designing different business processes.
• Developed custom BS which would to work in a similar way as Assignment Manager for assigning Marketing Leads to Lead Manager based upon Account/Geography with some additional criteria.