PROFESSIONAL EXPERIENCE:

Confidential

Mobility Engineer

Responsibilities:

• Working with Senior Government Executives to convey numerical policy for mobile solutions by conducting collaborative, consulting, reporting, and creating valid deliverables
• Research and analyze email applications for mobile devices to demonstrate higher security wireless infrastructure
• Continuing a current knowledge of the Mobility solution movements in Federal Government, Determine the effect on web, Mobile, Email.
• Configured, Provisioned, and upload software on Iphone5, Iphone6, iPad and Blackberry devices for Government Executives
• Developing, and delivering native mobile platforms and server/client solutions including smartphone, tablet or mobile responsive web.
• Assisted and troubleshoot Executive Government officials with unclassified and classified mobile devices to perform at a high level Government standard.

Confidential

Wireless Engineer/Help Desk Analyst

Responsibilities:

• Interact with network services, software systems engineering and/or applications
• Provides support to end users on a variety of Account, Blackberry, networking issues
• Supervises operation of help desk and serves as focal point for customer concerns
• Responds to telephone calls, email and personnel requests for technical support
• Reimaged wireless hardware, Desktop system and update to latest software

Confidential, Washington, DC

Wireless Engineer Support Technician

Responsibilities:

• Provided diagnostic and advisory services for the user blackberry/IOS devices
• Reimaged wireless hardware, and updated latest software to device for VA security system
• Evaluate, select, and install utilities and manage updates to Research In Motion (RIM) Blackberry Enterprise Server (BES)/GOOD Mobile Server.
• Provided software support in the areas of electronic mail, word processing, database management
• Evaluate, select, and install utilities and manage updates to Research In Motion (RIM) Blackberry Enterprise Server (BES)/GOOD Mobile Server.
• Support over 4,800 Blackberry\Pocket PC\IPhone\wireless device users nationwide
• Provide user training on Blackberry\Pocket PC\iPhone\iPad wireless devices

Confidential, Washington, DC

Tier 1/2 Help Desk Tech/Desktop Support

Responsibilities:

• Provided tier 1 and tier 2 application support for Confidential HR help desk
• Troubleshoot HP LaserJet, Xerox printers throughout Confidential facility
• Installed an configured new dual HD monitors
• Processed emails through remedy ticket system for the following applications Knowledge Center (KC), Executive Agency Personnel System (EAPS), Monster Hiring Management Enterprise (MHME)

Confidential

T i er 2 Se r v i c e d e sk/System Admin

Responsibilities:

• I nsta ll, c on f ig u re, a nd ma inta in DOD - a ppr ove d c o mmunica tions sof twar e on g ov er nment c omputer s a nd c on f ig u r e the ne twor k to a llow pr ope r use r acce ss
• P r ovide re mote de sktop suppor t Da me W ar e
• C onf ig ur e Micr osof t outl ook a nd ma na g e p er sona l f older s in a ll ver sions of outlook
• T r ouble shoot P DA phon e s (e . g . B l ac kber r y, Ne x te l, S pr int, A T& T)
• T r ouble shoot sof twar e a p plica tions a nd har dw ar e sy s te ms use d b y th e De p a r tme nt of De f e nse
• B lac k B er r y S er v e r Administra tion a nd T r oub le shooting B ES acc ounts
• Modif y us e r acc ounts/c o mputer s a nd per miss ions ( Ac tive Dir ec tor y a nd A RS )
• Assist with ne twor k sec ur it y inc ide nts ( C M I )
• T r ouble shoot la ptops, de sktops ( De lls) pr inte r s a nd sca nner s
• Doc ume nt a nd crea t e he l pde sk issue s in R e me d y T ic ke t S y st em
• Worked in AR S ( OS D) s y s te m usin g tr ouble shoo ting me thods he lping us e r with the acc ounts
• Support remote user working thru VPN software
• Modified, restored, and reset AVAYA, VOIP and Blackberry cellular

Confidential

Jun i or E n g i n ee r

Responsibilities:

• P r ovide d a nd ma inta in c la ssif ie d/unc la ss if ie d e n cr y p te d me ss a g e s
• Administere d the rece ipt a nd tra nsmission of inc o ming DE A me ssa g e tr a f f ic
• Ensure d c ommunica tions sec ur it y b y acc ura t e l y c o nf ig ur in g T AC L ANE KG - 175B /D e n c r y ption de vi ce s
• P r oce sse d me ssa g e s usin g AM HS ( Automa te d H a ndling S y ste m)
• Ma inta ine d da y to da y op era tions f or MS G ( M e ssa g e S ec ure d Ga te w a y )
• Advise d user s in dome sti c a nd f or e i g n o f f i ce s of c orrec tive m ea sur e s to be ta ke n to re solve me ss a ge tra f f ic d ef ic ie n c ies
• Assiste d in ma inta ining C I SC O S er v er s using W I NDOW S S e ve r 2003 a lso C I SC O r outer s a nd
• Switches.
• De ter mine d the sp ec if ic sy s te m or tec hnica l pr obl e ms tr ouble shooting to c o r rec t pr obl e ms.
• R e solve d har dw ar e a nd s of twar e p r oble ms a nd pr ovide d de ta ile d a n a l y s e s a nd rec omme nd e d soluti ons f or wea kne sse s or p r oble ms in the s y ste m
• Esta blishe d a nd ma inta in e d de ta ile d doc um e nta tio n on a ll sig nif ica nt pr obl e ms tha t wer e a f fec t e d or ma y a f f ec t the succe ssf ul r ec e ipt or tra nsmis sion of me ssa g e tr a f f ic
• De plo y e d, insta lle d, rer o ute d ne twor k ca ble s.
• P r ovide d phone a nd f a x s uppor t f or loca l, dome s tic, a nd inter na tiona l o f f site user s.
• T ra ine d f or si x months w r iting se que l qu er ie s.