SUMMARY:

• 13+ years of experience as an IT professional, committed to maintain cutting edge on technical skills and up - to-date industry knowledge including 11 years of experience as a Sales force Developer and Administrator and 2+ years of experience as a Java Developer.
• Strong hands on writing WSDL, SOAP (web services) that supports the Big Machine BMI/SFDC integration. (BMI Integration on salesforce.com)
• Designed Custom Formula Fields, Field Dependencies, Matching Rules, Duplicate Rules, Validation Rules, Work Flows, field updates and Approval Processes for automated alerts, Process Builder, and Email generation according to application requirements.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Hands-on on all SDLC's phases like Requirements study, Design, Development and Implementation
• Involved in Business Requirements Gathering, Functional and Technical documents development, Unit Testing, Functional Testing.
• Experience working with Sales forces Communities.
• Developed various customized solutions like retail portal, Customer Portal, Inventory Management system, Customized Order Management, Order Processing and Billing applications using FORCE.COM, Visual-force and Apex.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers. Configured and maintained user security permissions according to organizational needs
• Involved in Customizing Dashboard, Reports, User Access, developing Apex classes, Field level and page level validations, Data imports/exports, Email Services, Role Creations, and integrating with other applications.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com.
• Experience working with Fire Eyes and Fire Bug for Section 508 Compliance.
• Experience working with App Exchange products like Nintex Draw loop for generating the PDF documents and Informatica Address Doctor for Address Validation.
• Used SOQL for data manipulation needs of the application using platform database objects.
• Working knowledge of design patterns with the ability to code to architectural documentation.
• Extensive database experience on Oracle 10g/9i/8i, DB2, MS SQL Server 2005 and extensively used TOAD and SQL Loader
• Hands on with Design experience using UML based Object Oriented Designing, Design Patterns, Software Factories and Enterprise Application Blocks.
• Hands on with preparing, reviewing of project technical documents/manuals.
• Involved in providing Production support post go-live.

TECHNICAL SKILLS:

Language: C, C++, Java, HTML, XML, TSQl, C#, JavaScript, SharePoint.

Platforms: UNIX/Linux, Windows 2000/XP Pro/ Vista

Office Tools: MS Visual Source Safe, MS Visio, MS Office

Web Technologies: ASP.NET, Web Services, HTML, Java Script, Application Server.

WORK EXPERIENCE:

Confidential, CT

Sales force Developer/ Admin

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Involved in building marketing programs which consists of email, trigger and operational campaigns using marketing automation tool called Marketo
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Communicating with executive management on project status and overall project progress against target.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Customized the Dashboards to the track usage for productivity and performance of their sales teams.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

ENVIRONMENT: Force.com Platform, Sales force Enterprise Edition, Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Validation Rules, Workflow Rules, Approval Process, Reports, Force.com Eclipse Plug-in, Data Loader, Email Services, Marketo, Security Controls.

Senior Salesforce Admin

Responsibilities:

• Authored Systems Requirement Specification (SRS), Use case, System Requirement Change Request, and Data Dictionary to Delta's SFDC implementations such as Sales Cloud, Marketing Cloud and Salesforce Chatter.
• Built relationship across multiple technology, operations, services, sales, program and product team to accomplish end goal.
• Facilitated requirements gathering cross multiple vendors and organization.
• Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
• Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to suit to the needs of the application.
• Implemented the workflows and approvals for various functional requirements.
• Implemented the searching and tagging functionality; developed various custom reports and dashboards for data analysis.
• Used field level security along with page layouts to manage access to certain fields.

Environment: Salesforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Salesforce Developer

Responsibilities:

• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Conducted feasibility study, gap analysis and provided recommendations to implement Salesforce CRM compared to Onyx, Siebel CRM on Demand.
• Strong experience in building mobile applications using salesforce1 Lightning Components, Controllers, Handlers and Events.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Provide internal end user Salesforce training to create/modify: custom reports and dashboards, new accounts, prospects, leads, tasks, and contacts and contact rankings, etc. as well as using the Salesforce1 mobile app.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Worked on Single Sign-on SSO to integrate internal enterprise application with Sales force using SAML configuration settings in SFDC, using identity provider Intel expressway cloud 360 along with LDAP server settings.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Customized Visualforce pages and modified the code for restricting some countries which they are not willing to do the business.
• Experience in writing SOAP, REST and BULK web services.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Service Cloud, Email Services, HTML, Java Script, Java, SOAP, REST, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Senior Salesforce Admin

Responsibilities:

• Authored Systems Requirement Specification (SRS), Use case, System Requirement Change Request, and Data Dictionary to Delta's SFDC implementations such as Sales Cloud, Marketing Cloud and Sales force Chatter.
• Built relationship across multiple technology, operations, services, sales, program and product team to accomplish end goal.
• Facilitated requirements gathering cross multiple vendors and organization.
• Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
• Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to suit to the needs of the application.
• Implemented the workflows and approvals for various functional requirements.
• Implemented the searching and tagging functionality; developed various custom reports and dashboards for data analysis.
• Used field level security along with page layouts to manage access to certain fields.

Environment: Salesforce.com platform, Data Loader, Workflow& Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Salesforce Developer

Responsibilities:

• Performing the roles of Salesforce.com Developer and Administrator in the organization.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Custom Objects, Tabs, validation rules, Components.
• Using Force.com developer toolkit including Apex Classes and Visualforce pages to develop custom business logic.
• Worked on Sales force integration with Cast Iron
• Created some custom pages through lightening components.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Generated the quotation word document from Salesforce.com and using the feature of Apttus CPQ product.
• Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
• Developed Sales cloud to improve forecasting, campaign, and Partner Portal for channel partner with deal registration. Involved in managing Community application such as Ideas and Answers.
• Extracted the sales force CRM information into Java Based Applications using Force.com API/Java on Demand to provide integration to perform advanced reporting, analysis and for Quotation process.
• Experience Sandbox while deploy code changes from Developer Environment to Test Environment.
• Integrate of Application with Salesforce.com with using SOAP & REST web services API.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Flex, Java Script, S- controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, API, Oracle, Windows XP.

Java Developer

Responsibilities:

• Involved in the analysis, design, implementation, and testing of the project.
• Implemented the presentation layer with HTML, XHTML and JavaScript.
• Developed web components using JSP, Servlets and JDBC.
• Implemented database using SQL Server.
• Designed tables and indexes.
• Wrote complex SQL and Stored procedures.\
• Involved in fixing bugs and unit testing with test cases using JUnit.
• Developed user and technical documentation.

Environment: Java, JSP, Servlets, JDBC, JavaScript, MySQL, JUnit, Eclipse IDE.