SUMMARY:

• About 8+ years of IT industry experience in various ITSM frameworks and Java/J2EE enterprise application development
• Strong experience in working with JSF, JSP, Servlets, Java, WebServices
• Strong experience in Development and Administration in ServiceNow platform
• Experience of 2 end to end implementations in ServiceNow platform
• Experience with the ITSM frameworks BMC Remedy and HP Service Desk
• Excellent hands on experience with the ITIL process in ServiceNow: Incident Management, Problem Management, Change management, Knowledge Management
• Experience in creating Applications, Modules, Tables and Columns as per the requirements in ServiceNow
• Experience in Implementation, customization, Managing the forms for various ITIL process
• Experience in integrating ServiceNow with Java based WebServices, Tally, BMC Remedy
• Experience in integrating LDAP, SSO with ServiceNow
• Experience in migrating the changes across various environments in ServiceNow using Update - Sets
• Experience in loading the data into ServiceNow using import sets
• Expertise on creation of workflows for Service Catalog items in Service-Now.
• Experience in configuring the Business Rules, Client Scripts, UI Policies, UI Actions, SLAs in ServiceNow
• Experience in designing and implementation of workflows using ServiceNow workflow editor
• Experience using DISCOVERY to load configuration information to CMDB
• Experience in generating the reports in ServiceNow as per the requirements in ServiceNow
• Strong knowledge and experience in all the phases of SDLC
• Experience in data modelling, data migration concepts, SQL, PL/SQL programming
• Experience in various software development practices Agile, Waterfall etc.
• Strong experience in web application development using HTML, Java Script, Java, J2EE Servlets, Java Collections, Spring, Hibernate, frameworks

TECHNICAL SKILLS:

ITSM Tools: Service-Now, BMC Remedy, HP Service Desk

Programming Languages: Java, JavaScript, SQL, PL SQL

Java and J2EE frameworks: Java, Java Collections, JSP, Servlets, Struts, Spring, Hibernate, DAO, DTO

Scripting Libraries: JQuery, Java Script, shell scripting

Databases: O r acl e 11g / 10g / 9 i/ 8 i, MYSQ L, SQL Server 2012

Web Technologies: HTML, XML, JSP, JSF, Struts, CSS

Application Servers: JBOSS, Tomcat, Weblogic

PROFESSIONAL EXPERIENCE:

Confidential, New Albany, IN

Senior ServiceNow Consultant/BA

Roles and Responsibilities:

• Gathering the requirements from the Business Team and creation
• Creation of technical, functional specification documents as per the requirements
• Creation of Applications, Modules, tables, Columns as per the requirement specification in ServiceNow
• Configuring the SLAs for various ITIL processes in ServiceNow
• Customizing the forms and form design for the ITIL processes used across the firm
• Creation of update sets, export the update sets, retrieve the update sets,
• Migration of changes from one instance to other using update sets
• Involved in Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge
• Worked on loading the data into ServiceNow using import sets
• Involved in creation of business rules, client scripts, UI policies, UI Actions as per the requirements
• Worked on importing the Configuration Items(CI) from third party applications using import set tables
• Responsible for the acceptance, identification, storage and withdrawal of all supported CIs.
• Development of Service catalog - catalog items, designing workflows and execution plans.
• Creating the workflows in ServiceNow as per the requirements from business team and functional specifications
• Writing the Catalog client scripts and UI policies to make client side changes.
• Creating Knowledge articles to document the steps in creating the catalog items.

Environment: ServiceNow, JavaScript, HTML 5, Windows 7.

Senior ServiceNow Consultant

Roles and Responsibilities:

• Involved in gathering the requirements from the Business Team and creation of technical, functional specification documents
• Implementation of different modules of ServiceNow as per client's requirement and process - Incident Management, Problem Management, Change Management, Asset Management and Service Catalogs.
• Customizations in ServiceNow forms as per client's requirement.
• Configure new nodes to be monitored by HPOM by installing operations agents and configuring measurement threshold policies, log file policies, scheduled task policies etc as per requirement.
• End to end troubleshooting of Management servers (MLMs and MOM) and the HPOM agents.
• Involved in redesigning the workflows using ServiceNow workflow editor
• Worked on migration between various ServiceNow environments using Update Sets
• Worked on loading the data into ServiceNow using import sets
• Worked on Configuration and maintenance of Business Rules (Basic and Advanced), Client Scripts and UI Policies in ServiceNow
• Ability to identify and define UI business process improvement and worked on systems integration projects
• Involved in creating and configuring the SLAs as per the requirement
• Responsible for the acceptance, identification, storage and withdrawal of all supported CIs.
• Responsible for ensuring that all the CIs are registered and these records are correct and up to date.
• Configure and add new business critical application in BAC/BSM by recording scripts in different protocols using VuGen (Virtual User Generator) tool.
• Configure rules for auto incident creation via RemedySPI as per various client team requirements
• Troubleshooting HPOV and SCOM agent related issues.
• Integration of ServiceNow with Oracle SOA Webservices, Dynatrace
• Involved in LDAP integration with ServiceNow for obtaining users and groups
• Worked on integration of SSL
• Development of Service catalog - catalog items, designing workflows and execution plans.
• Worked on CMDB and populated the CMDB by importing the data of IT assets into the system, centralizing the information.
• Involved in reconciliation of complicated workflows to simpler form.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML5
• Configured multiple forms for Asset module using Configuration Management Database.
• Resolving typical Users access and roles issues by checking active directory and users table.
• Pulling reports and scheduling the reports as per the client requirement.
• Creating database views to pull the reports on variables which are being used by catalog items.
• Writing Catalog client scripts and UI policies to make client side changes.
• Creating the UI pages to use them in catalog items using the UI Scripts
• Creating Knowledge articles to document the steps in creating the catalog items.
• Working on different kinds of variables and variable sets.
• Applying patches on regular basis for the Tools when released by HP and ServiceNow.
• Configure and setup BPM machines, add them in BAC/BSM for application monitoring
• Generate SLA reports based on performance/availability of various monitored applications.
• Configure rules, monitors and management packs in SCOM.
• Configure custom monitoring using scripts - NAS Path Files monitoring and Windows login Scripts Monitoring

Environment: ServiceNow, JavaScript, HTML 5, Windows 7.

Java Web application developer

Roles and Responsibilities:

• Actively involved in analyzing and collecting user requirements.
• Wrote Specification for the development.
• Wrote JSPs, Servlets and deployed them on Tomcat application server.
• Involved in writing PL/SQL Stored procedures, views for backend database access.
• Used JavaScript and HTML for UI, servlets as front controllers.
• Developed Java Script for client side validations.
• Expertise in Object Oriented Design using UML-Rational Rose.
• Involved in Server side and Client side programming.
• Wrote SQL stored procedures and used JDBC to connect to database.
• Developed data layer using JDBC
• Created a user interface with HTML and JSP.
• Involved in developing various servlets.
• Validated the application on testing environment.
• Used DB2 as the database and wrote SQL & PL-SQL.

Environment:: Java, JSP, HTML, Servlets, Java Script, DB2, SQL, PL-SQL, JDBC, UML, Apache Tomcat.

Software Development Engineer

Roles and Responsibilities:

• Developed Enterprise JavaBeans (EJB) to ease the implementation and deployment of the application components.
• Developed UI with Servlets and HTML, JSP.
• Used JavaScript for form validations and field level validations.
• Involved in coding Java, JDBC and Servlets interact with client and database.
• Involved in writing procedures, complex queries using PL/SQL to extract data from database and to delete the data and to read the data from Oracle database.
• Performed Unit Testing using JUnit for the modified codes.
• Involved in client interaction as well as client demonstration.

Environment:: Java, EJB, JDBC, Servlets, JSP, Eclipse IDE, HTML, XML, JavaScript, BEA WebLogic, Oracle, Internet Explorer, Windows .