SUMMARY:

• 10+ years of experience supporting, analyzing, implementing, monitoring, developing, managing, maintaining, and automating small to enterprise solutions
• 4+ years working with MS SQL and MySQL databases.
• Broad range of experience developing applications to automate ftp, xml, ETL, software installation, image, database, encoding/decoding, archiving, and other operations with Java, Angular, Spring, Bootstrap, C#, jQuery, jQuery UI, JavaScript, PHP

TECHNICAL SKILLS:

Development: Java, Angular, Spring, Kendo, Bootstrap, Git, Maven, C#, jQuery, jQuery UI, PHP, HTML, CSS, JavaScript, MS SQL, MySQL, MySQL .Net Connector, ASP.Net, ADO.Net, Stash

Software: IntelliJ IDEA, Visual Studio, Android Studio, SQL Server Management Studio, Jira, Confluence, MySQL Workbench, Notebook++, GIMP

PROFESSIONAL EXPERIENCE:

Confidential, Ohio

Technology Operations Analyst/Java Developer

Responsibilities:

• Developed Java web appliation to provide snapshot of system health and performance for use with Kroger Support Center enabling them to properly route incidents and decrease open call time. Java, Angular, ES6, Bootstrap, EAF, Websphere, Teamcity, Artifactory, Git, and Maven used to develop, deploy and host application.
• Created, coded, and maintain utility to detect malfunctioning devices in project and attempt automated recovery.
• Selected to be on REE Monitoring team to develop REE wide monitoring solution and standards for all current and future projects.
• Lead Operations Analyst for Research Enterprise Enablement (REE) team driving efforts to make Research & Development projects production ready.
• Work closely with development team to perform root cause analysis of issues and bugs. Logged bugs in Jira and followed progress through development process.
• Perform root cause analysis through code review, SQL queries, and log review, present findings to development team and tech lead.
• Guide other Operations Analyst in establishing and implementing replicable and scalable team standards for procedures, documentation, analysis, and reporting, building a center of excellence for the Research Enterprise Enablement team.
• Collaborate with Kroger Support teams to create documentation of troubleshooting steps and proper routing of tickets as well as take on a higher level of ownership of issues and act as liaison to developers, R&D, and other support teams.
• Only OA with project during rollout from 200+ store pilot to 2700+ enterprise wide solution.
• Utilize AppDynamics to monitor health and performance of 6 application servers, identifying possible issues during rollout from pilot to enterprise wide application.
• Hold project support meetings to review open incidents, ongoing issues, and recent wide spread issues in order to increase stability, decrease downtime, and make process improvements.
• Analyze tickets and system performance to provide insight and trend analysis of issue points, causes, resolutions, and total number of incidents. Sent weekly report to maintain awareness of project stability and keep project team informed of issues and progress.
• Attend other team meetings to provide third party perspective regarding their support processes and procedures, offer advice on support development and guidance to resolve issues.

Application Support Engineer/C# Developer

Responsibilities:

• Developed five web based tools for team use that decreased time spent on incidents through automation of ftp, extraction, encoding/decoding, xml parsing, archiving, and ETL operations. Applications were written using a combination of C# .Net 4.0 ASP Web forms, jQuery, jQuery UI, and PHP.
• Maintained web applications on IIS 7.0, creating and setting up application pools, virtual folders, and application folders for both production and development/testing, keep code separate and easily updatable.
• Assisted with upkeep configuration of in house documentation and reporting sites, configuring IIS, folder structure, authorized users, cleaning up and updating code in html, jQuery, jQuery UI, Javascript, and PHP. Completely rewrote and updated teams Linux Guide. Helped bring old code up to standard and pass W3C validation.
• Provided application and systems support for Fidelity Inbound and Outbound operations, maintaining efficiency in processing all inbound and outbound documentation from various origins including: digital submissions via upload, fax, or email, and snail mail.
• Served as escalation contact during rotational oncall support for severe issues, helping with disaster recovery, shutdown and startup procedures, and validation procedures.
• Worked with development teams, database administrators, client services, production control, and others to resolve issues in a timely manner.

Tier 3 Support

Responsibilities:

• 80% decrease in time spent on Tech Refresh software installs through development of C# Windows application and tracking of 417 possible application installs and their install location.
• Met 100% of SLA deadlines as MAC Team Lead in charge of team of 3 to 4 technicians, coordinating software installations and removals, hardware installations and removals, equipment moves, and new user installs with property office, and representatives placing orders for service.
• Increased efficiency of user profile migration, error tracking, and file copy success with development of C# migration tool.
• Ensured security policies and standards were met and performed various security functions including: configuration and update of McAfee suite of products, recovery of encrypted data from corrupt drives, wiping of drives to DoD standards, recovery and removal of security certificates.
• Worked with other DFAS and DMI groups to resolve issues including the LAN Support Team, Property Office, Security Office, and various developers.

Data Conversion / Interchange Analyst

Responsibilities:

• Used ETL processes to convert client data in the form of MySQL, MS SQL, Oracle, MS Access, FileMaker, and spreadsheet databases to PCRecruiter's database structure.
• Analyzed client database structures to determine ease of conversion and give an estimate of costs to customer.
• Maintained and utilized three Windows Server 2003 conversion servers and one local Windows Server 2008 machine and oversaw workloads on each to efficiently manage multiple projects simultaneously.
• Coordinated with QA team and clients to review conversion passes for accuracy and completeness, gather client requirements for changes, determine feasibility of requirements and develop alternatives if necessary.
• Supervised transfer of client data to company location; received and was accountable for client data.
• Achieved 100% client satisfaction, contract signing, and met all timelines.
• Mapped out conversions for over 15 new database structures and d ecreased converting time on 3 major competitors databases by over 50%. Technical Support 04/06 - 07/08
• Supported and assisted with Main Sequence clients remotely and worked with developers in Q&A testing and bug fixing of all products offered.
• Assisted developers with Internet Explorer 7, Windows Vista, and Microsoft Office 2007 compatibility testing with currently offered products.
• Developed Troubleshooting section in client-facing Knowledge Base; reducing technical support call volume.
• Decreased on-boarding time for new technician hires by creating a new hire Tech Guide.