SUMMARY:

• Overall 8 years of Professional IT Experience with around 3 years of Experience in Service Now platform as Developer
• Strong experience in working on the ITIL Process configuration like Incident and Problem Management, Change Management, Notifications, Knowledge Management.
• Hands on experience in creating the custom Applications, Modules in Service Now.
• Extensive experience on Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts.
• Experience on various Service Now customizations as per client's requirement.
• Experience in configuring the SLAs for various ITIL processes as per the client requirements
• Experience in configuring the ACLs in Service Now
• Experience in migrating between various environments in Service Now using Update Sets, Import Sets.
• Working knowledge of Knowledge articles, incidents, CMDB and dictionaries
• Expertise on defining workflows in Service Catalog items, Approvals and Dynamic tasks in Service Now.
• Experience in configuring email notifications in Service Now, UI Pages, UI Macro, Scheduled Jobs, Script Includes, and Events.
• Experience in creating reports in Service Now and schedule the report generation in Service Now.
• Knowledge of working with different kind of scripts in ServiceNow and their order of execution
• Strong experience in working in various software development practices like Waterfall, Agile.
• Experience in managing the Configuration Management Library and providing information on the status of all the master copies of CIs.
• Experience with web development using Java Script, JQuery, Jelly, CSS, HTML
• Experience in working on SQL queries, SQL Tuning, PL/SQL Tuning
• Experience working with JDBC, Servlets, JSP, JSF, Spring, Hibernate, Web Services and REST Services.
• Good Knowledge in implementing Data Structures, Algorithms and Design Patterns.
• Extensive experience working with databases Oracle PL/SQL, MySQL and SQL Server.
• Well versed with designing Use - cases, Class diagrams and Sequence diagrams in UML using Rational Rose and MS Visio.
• Experience with Tomcat, Weblogic and JBoss application servers.
• Experience working with Operations teams in production deployments and providing developer support to fix real-time production issues.
• Experience in using Maven and ANT for build automation.
• Experience in using version control tools like SVN, Clear case, CVS
• Good Knowledge of using IDE Tools like Eclipse, NetBeans, RAD for Java/J2EE application development.

TECHNICAL SKILLS:

Primary Skills: ServiceNow(ITSM) Development & Implementation

Scripting: JavaScript, JQuery, Prototype, Jelly scripting, VB scripting

Languages: Java, J2EE, VB, C, C++, HTML, .net, Android Basic.

Tools: Net Beans, Eclipse, Toad

Database: Oracle, MY-SQL,MS - Access

App servers: Tomcat, Weblogic11g, JBOSS, Apache

Web Technologies: JSP, Servlet, Struts, hibernate, spring, JDBC, JSF

Build tools: ANT and Maven

PROFESSIONAL EXPERIENCE:

Confidential, Winston Salem, NC

Service Now Developer

Job Responsibilities:

• Involved in Developing Use Cases and Technical Design Documents.
• Interaction with Business Analysts to capture the business needs and transforming them to the Use cases.
• Used Asset Management to control inventory and reduce cost of purchasing.
• Improved the IT services to end users using Asset Management.
• Involved in Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Created functional and technical specifications documents for various Service Now modules
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service Now
• Worked on creating and configuring the Applications, Modules, Business Rules, Client Scripts, UI Actions, UI Macros in Service Now
• Involved in configuring the Data Policies and UI Policies as per the requirements
• Coordinating the instance upgrade activities and migration activities using Update Sets
• Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand
• Worked on loading the data into Service Now using import sets
• Extensively worked on CMDB and set up mid servers as per the requirements
• Populated the CIs (Configuration Items) and configured the CI relations in CMDB
• Configured multiple forms for Asset module using Configuration Management Database .
• Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning.
• Resolving typical Users access and roles issues by checking active directory and users table.
• Writing Catalog client scripts and UI policies to make client side changes.
• Creating Knowledge articles to document the steps in creating the catalog items in Service Now.
• Extensively worked on different kinds of variables and variable sets and order guides.
• Re-designed workflows using workflow editor
• Synchronized various complex workflows into simpler workflows
• Experience on working with Script Includes and Scripted WebServices
• Writing script includes invoking them in reference qualifiers or variable scripting.
• Worked on the Dublin, Eureka and Fuji versions of the Service Now.
• Extensively worked on migration from Dublin to Eureka version
• Creating Database Views to pull the reports on variables which are being used by catalog items.
• Involved in creating on demand reports and scheduling the report generation as per the client requirements in Service Now
• Worked in the AGILE approach and used the Asana tool for project management.

Environment: Service Now, JavaScript, HTML, Windows 7

Service Now Developer

Job Responsibilities:

• Working with client and functional requirements within ServiceNow.
• Facilitating rollout of new applications and modules.
• Worked on customizing Incident, Problem and Change management screens using Client Scripts, UI Policies, UI Actions and Business Rules.
• Design and implement new functionality using Business Rules, UI Policies, and Access Lists
• Created Buttons and context menus both on form and lists using UI actions
• Service Catalog and Request Workflow Design and Configuration
• Designing the Content Management System for Varian system which involved layout, CSS and service catalog work.
• Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
• The service we also provide to clients is a semi managed service for administering their Service desks that has been implemented. This includes various administration tasks within Service desk software.
• Designed many email templates by using html and jelly scripting and used them in notifications
• Worked with windows team, network team and Asset team in order to check for the data collected through discovery is accurate
• Written script includes and invoked them in business rules and client scripts
• Imported Configuration Items(CI) using import set tables
• Created data sources and loaded the Service-Now tables with different data formats
• Created transform maps both automatic field mapping and scripting
• Also worked on Asset Management and loaded the data into it.
• Integrated Fire eye tool with Service-Now using Email integration i.e. inbound actions scripting.
• Worked on the integration of Service Now with Siebel, integrated Service Catalog and Incident module.

Environment: Service Now, AJAX, JavaScript, CSS, XML, HTML, XHTML, Windows7.

Service Now Developer

Job Responsibilities:

• Involved in gathering the requirements from the business team and writing the technical design documents
• Maintained the versioning of the documents in the SharePoint
• Implementation of different Applications, Modules, Tables and Views as per client's requirement and process for Incident Management, Problem Management, Knowledge Management, Change Management, Asset Management and Service Catalog.
• Involved in creating the application and modules as per the requirement in ServiceNow
• Involved in configuring the Business Rules, Client Scripts in the ServiceNow
• Set up the SLA for the incident, problem, change management processes as per the requirement
• Involved in various ServiceNow customizations as per client's requirement.
• Involved in writing the scripts in Business Rules as per the requirement
• Involved in customization of forms for various ServiceNow applications
• Involved in migration between various ServiceNow instances using Update Sets
• Worked on loading the data into ServiceNow using import sets
• Imported Configuration Items(CI) from third party applications using import set tables
• Experience in configuring email notifications in ServiceNow
• Involved in redesigning the workflows using ServiceNow workflow editor
• Involved in reconciliation of complicated workflows to simpler form.
• Worked on Configuring rules, monitors and management packs in SCOM.
• Involved in generating the on-demand reports and scheduling report generation in Service Now
• Involved in integrating Service Now with Tally tool
• Followed the AGILE approach with 3 week sprint cycle and daily scrums.

Environment: Service Now, JavaScript, CSS, XML, HTML, Windows7

Java Developer

Job Responsibilities:

• Involved in the preparation of Functional Requirement document (FS) and Technical Specification (TS) documents.
• Used Struts, EJB and Hibernate in developing the project.
• Involved in developing JSP
• Developed Model Classes using Spring framework.
• Worked on the Multi Threading and also JAVA Collections API for handling the data objects between the business layers and the front end.
• Modeling the Database by using Hibernate in DAO's.
• Created Test Plan, System Integration Plan and System Integration Test cases.
• Involved in developing JSP.
• Implemented SOAP Web service consumer service.
• Involved in development of middle layer business methods, which incorporated the core business functionality.
• Managed integration environment by Clear case, to in corporate day to day code check-ins in the project.
• Implemented Service Locator, Data Transfer Object Design patterns.
• Involved in developing the applications using Spring framework for dependency Injection (Inversion of Control)
• Creating and deploying the EAR application file into IBM WebSphere 7.0 Application Server
• Modeling the Database by using Hibernate in DAO's.
• The Log4j package is used for the logging.
• Proactively worked with managers and development staff to meet project goals within expected timelines.
• Developing unit test cases, Bug fixing and end-to-end testing of the application.
• Used plug-ins like Metrics and PMD to ensure that code is written in accordance to SIG guidelines.

Environment: EJB, JSP, JSTL, HTML, JavaScript, Servlets, Spring, Hibernate, Oracle 9i, PL/SQL, SQL Developer, JPA, EJB3.0, SOAP, JAX-WS, Web Services, Weblogic, SVN, UML, Rational Rose, Ant, Eclipse

Senior Java Developer

Job Responsibilities:

• Involved in the preparation of System Requirement Specification document (SRS),Functional Requirement document (FS) and Technical Specification (TS)
• Involved in Design and Development of UI Frame work, Analysis, Design & Development of UI layer codes using spring
• Developed Model Classes using spring framework.
• Modeling the Database by using Hibernate in DAO's.
• Used JAX-WS for developing Business and Tactical Services of the Provider.
• Used wsimport tool for generating JAX-WS artifacts from WSDLs for consumer.
• Worked on Oracle for storing, retrieving and update the data related to the project.
• Developed JSPs and Servlets to dynamically generate HTML and display the data to the client side.
• Participated in Code review sessions to enhance the developed application
• The Log4j package is used for the logging
• Designed Unit Test Cases for Java classes and executed the same using JUnit.
• Developed deployment scripts using ANT.

Environment: Java, JSP, Spring, Servlets, HTML, CSS, JavaScript, Apache Tomcat Server, JDBC, Oracle, CVS, Ant.

Java Developer

Job Responsibilities:

• Involved in client discussions for the requirements collection.
• Developed the application using J2EE architecture.
• Developed the application using Servlet, JSP.
• Used database connections like JDBC to make the connection to data base.
• Used java script in performing different client side validations which are required.
• Developed the front end part of the project using HTML, JSP and CSS.
• Worked on Oracle database to perform different operations like storing and retrieving the data.
• Used IDE tool Eclipse for developing the application.
• Participated in the unit testing by using JUnit.
• Made use of the apache tomcat to deploy the application on to the server.
• Participated in and contributed to group sessions, design reviews, and code analyzing.

Environment: Java, JSP, Servlets, Tomcat, Oracle, XML, Java Script, CSS, HTML