SUMMARY:

• Highly motivated A+, NET+, and Apple certified Information Technology Manager with superior business knowledge and management acumen is searching for a network administration or management position at an established corporation with an opportunity for advancement and to learn new and innovative technologies.
• Strong background in user training and support documentation, hardware, software, and network support.
• Excellent customer service skills from background in retail and desktop support.

TECHNICAL SKILLS:

Operating Systems/Servers: Windows 2000/XP Home/Professional, Windows Vista, Windows 7, Windows 10,Windows NT Server/Workstation 4.0, Windows 9x, Windows Server 2000/2003/2008/2012/ 2016/ Hyper - V, Small Business Server 2000/2003, Exchange Server 2000/2003, Mac OS X, Cisco Call Manager/Unity Messaging System, VMWare

Software Applications: Office 365, Exchange 365, Microsoft Office 98-2016 (MOUS Certified in Excel and Word), Microsoft Project, Microsoft Works, Word Perfect, Partition Magic, Lap Link, Symantec Ghost, Internet Explorer, Powershell, Encompass, Calyx Point, Title Express, Softpro, Veritas/Symantec Backup Exec, BlackBerry Enterprise Server, Lotus Notes/Domino 6-9, Citrix Metaframe Presentation Server Client, Barracuda Backup, Avenues EMR, Dameware, Panorama 9, Zendesk

Hardware: Installation of hardware components, Troubleshooting of hardware components, New workstation/server setup and repair, configuring expansion cards/motherboards/network cards/other internal components, configuring printers and components

Network/Internet: Troubleshooting and supporting network components(Rideway Station, Netscreen, WatchGuard, Linksys, Netgear, Cisco(limited), Fortigate), Skilled in LAN/WAN, Windows NT/ 2000/2003/2008/2012/ XP/98/7 Server and Workstation Networking, Switch and Router configuration, Network Support and Administration, Network Design/Architecture, Windows 2000/2003 SBS and 2000/2003/2008/2012 Enterprise Server, Barracuda Cloud Backup

PROFESSIONAL EXPERIENCE:

Confidential, Halethorpe, MD

Information Management(IT) Manager

Responsibilities:

• Updated, created, implemented, and maintained IT policies and standards in compliance with HIPAA and HITECH
• Hired and trained new employees for the IT department as positions were vacated.
• Created an inventory of all equipment and identified deficiencies and provided recommendations for upgrades and replacements of all network, telephone, and hardware devices and software.
• Managed the procurement process (including budget allocation and management, as well as cost comparisons) of all IT equipment and peripheral software/hardware. Additionally acted as liaison to outside vendors.
• Built and supported multiple Windows 7/10 HP systems as well as Windows 2000-2016 HP/Compaq/Dell Server systems.
• Replaced Veritas backup system with Barracuda Cloud Backup
• Provided hands on and remote support for software including: Microsoft Office 2007-2016, Adobe products, Electronic Medical Records System, etc.
• Created support documentation for users as well as for technician reference.
• Exchange 365 support and administration.
• Active Directory, Group Policy, DHCP, DNS configuration and administration
• Trained users in Microsoft Office 2007-2016, Avenues, and Windows 7/10
• Configured and maintained Fortigate firewall and web filtering.
• Managed Nortel CS1000 phone system
• In the first 4 months of employment, realized a $15,000 yearly savings by replacing copier contract and installing a Barracuda cloud backup system to eliminate the need for tape backup.

Confidential, Baltimore

Divisional Information Technology Coordinator

Responsibilities:

• Created, implemented, and maintained divisional IT policies and standards
• Hired and trained new employees for the divisional IT department as positions were vacated.
• Maintained inventory of all divisional locations
• Provided recommendations for in-house and field upgrades and replacements of all network, telephone, and hardware devices and software for all divisional locations.
• Successfully managed the procurement process (to include budget allocation and management, as well as cost comparisons) of all IT equipment and peripheral software/hardware. Additionally acted as liaison to outside vendors.
• Served as technical representative and liaison to territorial IT management and participated in strategic planning for the Southern Territorial IT.
• Built and supported multiple Windows XP-7 systems at over 30 field locations and in-house. HP systems as well as Windows 2000-2003 HP/Compaq Server systems.
• Configured and performed backups with Symantec/Veritas Backup Exec for disaster recovery.
• Provided hands on and remote support for software including: Microsoft Office 2003-2013, Adobe products, bible software, for users in the field, and in-house.
• Created support documentation for users as well as for technician reference.
• Lotus Notes/Domino support and administration.
• Active Directory, Group Policy, DHCP, DNS configuration and administration
• Trained in-house and field users in Microsoft Office 2007-2013, Lotus Notes, and Windows XP/Vista/7/10
• Configured, maintained, and supported Netscreen VPN for headquarters and field locations.
• Managed and supported Cisco Call Manager and Unity VMware phone system, phones, and routers.

Confidential, Baltimore

Regional Information Technology Coordinator

Responsibilities:

• Built and supported multiple Windows 2000-Windows 7 systems at 8 field locations, including Boys and Girls Clubs, and in-office as well as Windows 2003 HP/Compaq Server systems.
• Designed and/or implemented two computer labs at Confidential Boys and Girls Clubs in the area.
• Provided hands on and remote support for software including: Microsoft Office 97-2010, Adobe products, Lotus Notes/Domino, for users in the field, and in-office.
• Served as a representative for Baltimore locations when dealing with outside service/equipment/data vendors. Additionally, monitored work performed by outside vendors to ensure problems were resolved quickly and satisfactorily.
• Developed proposals for purchase of new computer equipment and related peripherals for submission to management in support of the overall strategic IT plan.
• Created support documentation for users as well as for technician reference.
• Created and implemented policies for best practices and security within the command.
• Confidential Website administration
• Active Directory, Group Policy, DHCP, DNS Administration
• Trained in-house and field users in Microsoft Office 2003, Lotus Notes, and Windows 2000/XP

Confidential, Baltimore

Senior Computer Support Analyst

Responsibilities:

• Build and support multiple Windows 95-Vista systems at over 30 field locations and in-house Hewlett Packard systems as well as Windows 2000-2003 HP/Compaq Server systems.
• Configure and perform backups with Veritas Backup Exec.
• Provide hands on and remote support for software including: Microsoft Office 97-2003, Adobe products, bible software, for users in the field, and in-house.
• Create support documentation for users as well as for technician reference.
• Lotus Notes/Domino support and administration.
• Active Directory, Group Policy, DHCP, DNS Administration
• Training in-house and field users in Microsoft Office 2003, Lotus Notes, and Windows 2000/XP

Confidential, Baltimore

Service Manager, Network Engineer, PC Support Technician

Responsibilities:

• Promoted from Network Engineer position.
• Provide hands on and phone support for clients throughout MD, PA, and VA.
• Responsible for managing technician schedules and providing prompt support to customers.
• Built and supported Windows 95-XP systems at Maryland, Northern Virginia, and Southern Pennsylvania client locations.
• Built and supported Windows 2000/2003/2003 SBS Servers.
• Administered Exchange Server 2000-2003, Active Directory, Group Policy, and DHCP.
• Trained clients in Office 2000-2003, Exchange, and Windows use.
• Designed network infrastructures for clients.
• Installed/configured network devices and cabling at clients, including Wal-Mart stores within the region.