SUMMARY:

• Over 11 years of extensive business and hands - on technology experience with expertise in SAAS, Cloud, ITSM (ITIL V3), EAM, ERP and BPM
• Automobile, Transportation, Telecom. Global Trade Services, Banking, Utilities, Education and Federal.
• Worked with/for several major companies/clients/Service-now partners.

PROFESSIONAL EXPERIENCE:

Confidential, Pleasanton, CA / Austin, TX

Senior Consultant

Environment: Service-now environment with Confidential .

Responsibilities:

• Created/Maintained Modules, UI Actions, UI Policies, Client Scripts, Business Rules, Script Includes, workflows, ACLs, Schedule jobs and transform maps.
• Used JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions, created/Modified various
• Workflows for Confidential Management, Service catalogs and SLA’s.
• Integrated Service-now with JIRA using REST API and Webhooks.
• Implemented/Customized Demand and Project modules from PPS suite.
• Installed & configured multiple MID servers.
• Integrated Service-now with Azure Active Directory.
• Activated Service-now Connect plugin for a real-time messaging.
• Developed use cases, architecture and configurations to integrate Service-now with following products:
• SCCM, JIRA, Azure, CMDB, PPM and home grown applications
• Tested Inbound and outbound messages using API explorer and Postman utilities.
• Assist in the import of configuration and asset data.

Confidential, Fairfax, VA

Environment: Service-now (MSP - Managed Service Provider) environment with Confidential .

Responsibilities:

• Administrator and developer of Service-now instance containing over 2.4 million self-service users, over 3k ITIL users, and over 160 domains in a multi-tenant installation of Service-now.
• Created/Maintain Excel Templates for client use for data import. Primarily for user, asset, locations, groups, group membership.
• Integrated Service-now CMDB with AWS via cloudchekr to pull all the AWS. RDS and ELB configuration items (CI).
• Development and enhancement of the Service-now tool including debugging current configurations.
• Created/Maintain Applications, Modules, UI Actions, UI Policies, Client Scripts, Business Rules, Script Includes, workflows, ACLs, and transform maps.
• Confidential process was used for SDLC’s test plans, code documentation, and back-out plans.
• Implemented new system functionality: OKTA, LDAP, SSO (digest authentication, SAML 2.0), SFTP/Email to Data source, asset management, form views, Email notifications, ACL’s.
• Project: Confidential - conversion from BMC's Remedy to Service Now

Confidential, Reston, VA

Senior Consultant

Environment: Service-now SAAS environment with Confidential .

Responsibilities:

• Designing and implementing complex technical integrations between Service Now and other Enterprise Applications using various technologies including Web Services, SOAP, REST API, Table API, Perl API, Database views, Import set, transform scripts etc.
• Used JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions.
• And created various Workflows for Confidential Management, Service Catalogs (Service Catalog, HR catalog and Facilities Management) and SLA’s.
• Installed & configured multiple MID servers with proxy settings.
• Installed and configured Snow-Mirror and Crossfuse’s Data extract.
• Worked on the conversion from BMC's Remedy to Service Now
• Integrated BMC's ADDM discovery tool into the service now CMDB.
• Activated and configured out of box plugins like SCCM, HR Catalog, Bulk CI changes and Performance Analytics.
• Worked on field normalization for different CMDB classes by activating field normalization plugin.
• Integrated Service-now with Plannview, Tripwire, SCCM, Troux, Eracent, and Spectrum and also with home grown applications.
• Advising Freddie on Best Practices in both the methodologies and the Service Now platform;
• Providing knowledge transfer, training and mentoring to other Freddie staff members;

Confidential, Austin, TX

Environment: Service-now SAAS environment with versions Calgary and Dublin

Responsibilities:

• Developing and implementing complex technical integrations between Service Now and other Enterprise Applications using various technologies including Web Services, SOAP, etc.
• Use JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions, created various
• Workflows for Confidential Management, Service catalogs and SLA’s. Assist in the import of configuration and asset data.
• Create custom interface for end-users utilizing variable sets and other customization in record producers and service catalog items
• Supporting and optimizing Confidential Service-now instances including trouble shooting, major/minor enhancements, and bug fix;
• Confidential Control through Update Sets
• Advising Confidential on Best Practices in both the methodologies and the Service Now platform;
• Providing knowledge transfer, training and mentoring to other Confidential staff members;
• Key liaison with Service-now on platform, product and support issues.

Confidential, Wayne, PA

Senior Consultant

Environment: Service-now SAAS environment with versions Berlin, Calgary, Dublin and Confidential, Rhino JavascriptAjax, Jelly script, HTML, MID Server, ADFS 3.0,SAML 2.0 LDAP, Discovery, probes, sensors, PowerShell script, SSH, CMDB,SNOW plug-ins, SOAP, Web services, SOAPUI and XML push adapter

Responsibilities:

• Created various front-end forms, and associated Client Scripts, Business Rules, I policies, including Advanced customizations that require modification of UI Pages/Macros
• Designed Workflows, along with standard Workflow templates, which can be reused.
• Configuration of Access control, Roles, Application, Mid Server and Web Service with Third Party
• Service Catalog Design through Order Guide, variables and catalog policy.
• Integrated LDAP, Scheduled Extracts, and Scheduled Jobs with external systems.
• Integrated with UCMDB using XML push adapter.
• Integrated with HP Asset Manager using JDBC probe.
• Integrated with SCCM using Service-now plugins version 3.0.
• Developed Transform maps which mapped the import table to the CMDB and added new tab in Confidential management for project portfolio elements and integrated with Clarity for values using JDBC probe.
• Configure Discovery and Inventory tools to ensure useful and accurate information is returned and maintained in the CMS.
• Configure CMS tool and populate CMS with new CI/attribute/relationship information as CMS scope changes

Confidential, Philadelphia, PA

Senior Consultant

Environment: Service-now SAAS environment with versions Aspen and Berlin, Javascript, jelly script, HTML, CSS, MID server, LDAP, SOAP, web services and SOAP UI.

Responsibilities:

• Developing and implementing complex technical integrations between Service Now and other Enterprise Applications using various technologies including Web Services, SOAP, etc.
• Use JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions, create various
• Workflows for Confidential Management, Service Requests and SLA’s. Assist in the import of configuration and asset data.
• Create custom interface for end-users utilizing variable sets and other customization in record producers and service catalog items
• Supporting and optimizing Confidential Service-now instances including trouble shooting, major/minor enhancements, and bug fix;
• Confidential Control through Update Sets
• Integrated Service-now instance with LDAP.
• Advising Confidential on Best Practices in both the methodologies and the Service Now platform;
• Providing knowledge transfer, training and mentoring to other Confidential staff members;
• Key liaison with Service-now on platform, product and support issues.

Confidential

Confidential, Merrillville, IN

Senior Consultant

Environment: Java, J2EE, XML, ESQL,web sphere 7, Eclipse, Maximo Asset Management 6.2 (Utilities), Maximo Enterprise Adapter (MEA), Ventyx Service Suite (8.12), Workbrain 6.0, MQ series, Web sphere Message Broker 7.0, Message broker Tool kit, Confidential Mainframe, Primavera, PeopleSoft, Oracle, JMS,BIRT, AIX.

Responsibilities:

• Worked with Maximo Database Configuration, Application Designer, Maximo Integration & Workflow Management
• Responsible for the design and configuration of the application with interfaces to Maximo and Confidential Application Workbrain
• Integrated with Workforce Management Application Ventyx using Websphere Message Broker.

Confidential, Austin

Environment: Java, J2EE, XML, web sphere 7, Eclipse, Maximo Base services (TPAE) 7.5, Smart Cloud Control Desk (SCCD) 7.5, Assignment Manager, Maximo Integration Framework (MIF), Web sphere Message Broker 7.0, MQ series, Message Broker Toolkit, DB2, BIRT, AIX.

Responsibilities:

• Experienced with Maximo Database Configuration, Application Designer, & Workflow Management
• Worked on end-to-end workflows implemented in TSRM with offerings, Roles, Pools, process control and flow and automated resource assignment.
• Integrated with External Ticket systems.
• Wrote Auto scripts using Jython.

Confidential

Senior Consultant

Environment: Java, J2EE, XML, web sphere 7, Eclipse, Maximo Base services (TPAE) 7.1, TADDM 7.2, CCDMB 7.2.1, Deployer’s workbench 7.2.1, ITIC, ORACLE, BIRT, Linux.

Responsibilities:

• Experience with Maximo Database Configuration, Application Designer, & Workflow Management
• Performed data mapping of source data into the CMDB Common Data Model
• Worked on Reconciliation tasks.
• Configured ITIC for ACTCI import.
• Created/Modified Authorized CI space

Confidential, Chigaco, IL

Senior Consultant

Environment: Java, J2EE, XML, Ant, WSDL,web sphere 7, Maximo Base services (TPAE) 7.1 .Tivoli Service Request Manager 7.1, TAMIT 7.1,Maximo Enterprise Adapter (MEA),, TDI 6.1, TADDM 7.1,CCDMB 7.1, DB2.

Responsibilities:

• Configuring MBO Relationships, Conditional UI manager, Domains, Custom Lookups and menus, Queries, Workflow, CRON Tasks, KPI, Start Center and SLAs.