SUMMARY:

• Over Twelve years of experience in Software Design, Development, testing and Implementation.
• Over Ten years of experience in speech systems design, development and testing using speech technologies, Confidential Designer, Avaya Dialogue Designer, Confidential GVP, VistaGen (Syntellect) and Nuance.
• Extensive knowledge and understanding of architecture, complexity and component integration of a Voice Response system.
• Experienced on Usability testing and System Tuning for high performance results and easy user experience.
• Experienced in usage of navigational, universal, and command grammars for building dynamic controls within the applications for easy and user - friendly navigation of the application.
• Experience in Application development using JAVA IDEs, Netbeans and Eclipse.

TECHNICAL SKILLS:

OPERATING SYSTEMS: Win 95/98/NT/2000/XP,2003, Win 7,8

LANGUAGES: J2EE, Sql, Java, C++, XML, HTML, DHTML, ASP, JSP, PHP, VB 6.0, VB.NET

DATABASE: SQL Server2000, SQL Server 7.0

WEBSERVERS: IIS 5.0, Apache Tomcat

S PEECH TECHNOLOGY SKILLS: Confidential Designer, Confidential GVP, Syntllect Studio, Syntellct VistaGen, Ecion Avia, Avaya Voice Portal AVP, Avaya Orchestration Designer.

PROFESSIONAL EXPERIENCE:

Confidential

Lead IVR Developer

• Worked as a lead in several application development projects of Confidential for its Premier Client Microsoft.
• Build IVR and IQR (Intelligent Queue Routing) applications for self-service and assisted service call routing in Confidential ’s cloud platform for Microsoft.
• Projects include and not limited to XBOX, Microsoft Retail Stores, Office 365 and Microsoft CRM.

Environment: Confidential Designer Version: 8.5.101.68, GAX, Confidential Admin, Configuration Manager and Routing.

Confidential

Lead IVR Developer

Responsibilities:

• Leads experimenting with new innovational technology in the industry.
• Lead the team in design and development of IVR application in GVP 8.1.4 .
• Analyze and design calls flow, port allocations and call routing.
• Support and propose system enhancements and application rollout to address business requirements.
• Worked in the Team for PBX integration, SIP configuration for ACD/ skill routing, and CTI for screen Agent Screen Pop.
• Systems Analysis to improve performance.
• Work closely with other IT areas, such as the network team, and the telecom team, to implement, support and maintain the system.
• Working with production team to solve the production issues.
• Responsible to support DME MAC Jurisdiction C, and J15 Jurisdiction IVR Systems.

Environment: Environment: GVP 8.1.4, Windows Server 2008 64-bit, Nuance, Java 1.6.31, Java 1.7.0, Eclipse 3.3.2.

Confidential

IVR Developer

• Worked with the vendor in analysis and outlining the system requirement and objective
• Involved in design and development of IVR application.
• Worked closely with the team in building an application for verifying the time off of the employee using IVR system.
• Application was developed using Syntellect VistaGen tools, with the programming code in java and database connection using a IVR client .jar.
• Actively worked with the team to test the application.
• Monitored the system in runtime environment to debug the production issues.

Environment: VistaGen, Vista Studio 5.0, Netbeans, SQL Server, Windows 2000/XP.

Confidential

IVR Developer

• Presentation and demonstration of applications/software to clients.
• Voice Call Flow development using MS Visio and various specification documents.
• Systems Analysis and Low Level Design.
• Build and Unit testing for IVR Voice applications using client proprietary software.
• Database Design and table creations in SQL Server.

Environment: Vista Studio, SQL Server, Java Script, Windows 2000/XP.

Confidential

Programmer/Analyst

• Created Test Scripts for the Installation Qualification (IQ), Operation Qualification (OQ) and Performance Qualification (PQ) phases based on the requirements specification documents.
• Performed Validation Testing on the application in accordance with 21 CFR Part 11.
• Developed and wrote test cases for the testing efforts in compliance with the company's Operating Procedures.
• Escalated the need for initiation of change control for certain functionalities, to the team lead.
• Validated processes in cGMP environment as per FDA guidelines.
• Responsible for reviewing SOP's and lifecycle documents in all phases of the SDLC.
• Created deviation reports and logged all issues into Bugzilla - a defect-tracking tool.

Environment: Windows NT, Unix, ASP, VB, VB Scripts, Documentum, and Bugzilla.

Confidential

Web Developer/ Programmer/ Analyst/ Instructor

Responsibilities:

• The requirement is to develop an online document management job tracking system that would facilitate the client to track jobs, record job status, job assignments to various departments and generate reports
• Software developed in Oracle 8i as a back end and Visual basic 6 as front end
• Designed and developed user interfaces using HTML and DHTML
• Created custom controls, dll components in Visual Basic for advanced security and reusability

Environment: Visual Basic 6.0, Photoshop 7, XML, Oracle 8i, Windows NT/2000, Java Script, VB Script, Dream weaver, FrontPage, ASP, PHP