SUMMARY:

• Over 9+ years of IT experience including 8 years in PEGA PRPC and around 2 years using J2EE in Client/Server and distributed Application development.
• More than 8 years of experience with PEGA clients in design and implementation using Pega Rules Process Commander.
• Expertise in transforming Business Requirements to robust processes and fluid end user solutions.
• Expertise in creating Business Rule Engine, Business Process Management Applications via Pega Rules Process Commander (PRPC).
• Experienced in implementing full SDLC using PEGA PRPC, worked with software methodologies like Waterfall and SCRUM.

TECHNICAL SKILLS:

BPM: PEGA Rule Process Commander (PRPC 5.x, 6.x, 7.1.6, 7.1.9)

Languages: C, C++, J2EE, JSP, SQL.

Web/Application Servers: Web Sphere, Apache Tomcat.

Web Technologies: HTML, XML, SOAP, REST.

Databases: Oracle 10/11g, DB2

Verticals: Finance, Retail and Insurance.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

PEGA LSA

Responsibilities:

• Drive the development of Order Routing for SORT team and Order Update for BKL Team, under Order Management for GSSC.
• Successfully implemented full SDLC for Sales Discount Guidance (SDG) and Gifts Travel and Entertainment Tool (GTET) applications.
• Continuous interaction with Business in capturing the Requirements and defining the Use Cases directly into PRPC using DCO.
• Worked with Project Managers and Business Architects in identifying the processes to implement, estimate the work efforts required and create road map for project delivery.
• As the team lead, implemented the solutions with the SAs and SSAs, provided technical guidance, conducted daily scrums, design and code reviews.
• Implemented the GTET disclosure creation, routing, approval and resolution processes using PEGA’s Case Management.
• Designed and developed email based cased processing for OMC cases using PRPC’s email listener and service rules.
• Created custom routing mechanism for OMC cases based on queue name and source email alias.
• Designed and developed a customized version of GetNextWork for LSC agents to pull work based on OrderManagement specific parameters.
• Designed the rules engine for SORT Order Routing by extensively using Collection rules and decision tables; used PRPC’s rule delegation for DutyManagers to configure the business rules.
• Extensively used PRPC’s performance tools (PAL, Profiler) and various optimization techniques to achieve best service response times for SDG service.
• Created business admin portals to enable business users to change the routing, change of case status, create/run ad - hoc reports.
• Implemented business rule import/export via csv, there by empowering business users to create custom rules for the SDG rules engine.
• As one of the leads at COE worked with various business units in understanding their processes and provided solution models using PRPC/ showcased the features in short POCs.

Confidential, Lansing, MI

PEGA SSA/ SA

Responsibilities:

• Played a key role in PROD Team, where rapid response and quick fixes were needed to support the agents and provide good SOS.
• Used SLA’s to assign and escalate tasks based on priority. Tasks are assigned to associates by considering various criteria like task type, availability, current assignment work load etc.
• Worked on building various UI components like List views, List to List controls, Cascading Dynamic Selects, Dynamic Selects in Repeating layouts, Composite-Portals.
• Worked on Connect rules like SOAP, SQL and HTTP to retrieve and save the system of record information from/to external data base.
• Assisted in 6.1 upgrade and stabilizing the application behavior post 6.1 upgrade (which includes Phase-1, Phase-2, Phase-3 and SCI (Special Claims Investigation)).
• Gained good experience as a part of it as we had to face lot of issues and successfully cleared them and made the application stable within the target time span.

Confidential, Charlotte, NC

PEGA System Architect

Responsibilities:

• Continuously interacted with Business Analysts and Lead Architect in Capturing and developing the Business Requirements and Use Cases.
• Worked with an interface to send attachments electronically and save it in the external application (Image Right) using PRPC.
• Designed and implemented complex user interfaces using Sections, Harness and HTML stream rules
• Created Rules for validation and integration to connect and integrate with relational databases using RDB methods.
• Worked on bugs relating to Work baskets and assigning the work to the users in the work baskets based on various algorithms like Round Robin, Load Balancing and skills based routing.

Confidential, Bridgewater, NJ

PEGA Developer

Responsibilities:

• Worked on complex user interfaces using Sections, Harness and HTML stream rules and updated them as per the requirements.
• Used validation rules to implement business logic validation.
• Created technical design documents and requirements documents on the basis of Use Cases.
• Implementation of decision tables, Decision Maps and Declarative expressions.
• Creating the User Interface, Activities, Properties, Decision Rules, Connectors and Service rules.

Confidential

Java Developer

Responsibilities:

• Designed UI screen for Insurance Quote to get User information with JSP, Struts tag library.
• Developed Action Classes, Service Classes for Resident Insurance Premium payment module.
• Used JavaScript code for UI validation and worked on Struts valuator frame works.
• Used custom tag handlers for Insurance Quote page to calculate the age of the person using the date of birth information.
• Wrote PL/SQL Queries to get schedule of policy payment and defaults.