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Customer Solution Engineer Intern Resume

Dallas, TX

TECHNICAL SKILLS:

Languages: JAVA/J2EE, Node JS, JavaScript, CSS, HTML5, JQuery, Angular JS, R, Python

Tools: Microsoft Azure, Microsoft Bot, Eclipse IDE, Google Analytics, Tableau, Visio, MATLAB, SAP HANA Studio, Android Studio, Api.AI, R Studio, IBM Watson, SAS Miner, SAP Business Objects, Anaconda

Databases: SQL, MySQL, Mongo DB, MS Access, Oracle DB

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Customer Solution Engineer Intern

Responsibilities:

  • Designed artificial intelligent virtual assistant chatbot through Microsoft Confidential as Confidential platform with JAVA/MySQL as backend to provide personalized 24/7 customer service for banking business
  • Developed the architecture for currency conversion module to send money across the countries.
  • Designed the web services/APIs to transfer the money between own accounts (checking to saving), external accounts (checking to person) and pay the bills (added to the account).

Confidential

Full Stack Software Developer (System Engineer)

Responsibilities:

  • Designed architecture for web retail system which offers unified accounting service
  • Programmed identity management solution to recognize staff and access control to company resources
  • Developed online learning system to deliver interactive platform for improved education outcomes

Associate System Engineer

Confidential

Responsibilities:

  • Designed front - end UI and coded web services for online training and learning system on mobile application
  • Increased customer interaction by 40% through implementation of 1-click user interface
  • Created an architecture for profile management module for admin and customers on web applications to provide signup, login, authenticate admin rights, assign specific users privileges

Business Intelligence

Confidential

Responsibilities:

  • Devised data reduction technique in data mining to efficiently process and generate association patterns
  • Applied Decision Trees and Random Forest to predict the ranking for national museums
Business Intelligence

Confidential

Responsibilities:

  • Developed mobile application for peer-to-peer communication for customers to book drivers
  • Designed payment, rating/feedback, push notification and geo mapping module on mobile app

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