SUMMARY:

• Solution Architect and Technical Manager with hands on experience in Architecture and Coding
• Over 15 years of experience in Analysis, Design, Development, Implementation, Improvement and maintenance of Enterprise, cloud and desktop based applications

TECHNICAL SKILLS:

Operating Systems: Linux, Solaris, HP UNIX, Windows, DOS

Languages: C#, C, C++, Java and SQL, PL/SQL

J2EE Technologies: Servlets, JSP, JDBC, EJB & JMS

Frameworks & Patterns: MVC, Jakarta Struts, JSF, ADF, Chordiant Framework 6.2, Spring, Hibernate, Session, Fa ade, DAO, Front Controller, Service Locator, and Transfer Object, Velocity, Tiles, Spring Boot

Application Servers: WebLogic 8/9, WebSphere 8.0 and JBoss, Oracle 9iAS/10g, JRun4

Web Services: Microsoft C#, Apache Axis2, Apache CFX, JaxB, Jax RPC

Web Technologies: WebRTC, HTML5, DHTML, ASP2, JavaScript, CSS, JQuery

XML Technologies: XML, DOM, SAX, SOAP, WSDL, Ajax, DWR

GUI Technologies: Applets, Swings, Swings Extensions, JTable, JavaFX

IDE: Visual Studio 2012, Eclipse, RAD/WSAD, IntelliJ IDEA, Net Beans, Enterprise Architect

RDBMS: Oracle 9i/10g, MS - Access, SQL Server 2008/12/16, PostgreSQL, Amazon RDS

HTML Editors: DreamweaverMX, FrontPageXP, Coffee cup

Others: MS-Office, MS-Visio, Loadrunner, Star Office7.0, Photoshop.

Telephony: Cisco ICM, Cisco PG, Avaya AES, Avaya CMS, Aspect Dialer, Nice 4.1 ICM, Nice Mobile Reach, Nice BSF, Cisco Finesse

Data warehousing: Crystal Reports, SQL SSIS, Excel Pivot Tables

Cloud: Amazon AWS, EC2, RDS, Zuul, Pivotal CF, HP Helion Cloud, IBM API Gateway, Apigee

PROFESSIONAL EXPERIENCE:

Sr. Manager/Solution Architect

Confidential, Plano, TX

Responsibilities:

• Responsible for Strategy, Vison, Budgeting, Management (Resource, Team and Project) of various Programs
• Responsible for Architecture and Delivery of Projects
• Managed Multiple team including Manager/Tech Leads of scrum teams
• Migrated CapitalOne contact center to Cloud using Amazon and Open Source Services
• Performed migration of Tableau/Teradata reports platform to Cloud
• Coded important components for the sprint or prove a solution
• Managed Contact Center Operations Team for CapitalOne FS Services
• Delivered projects using Kafka, Microservices, Angular4, D3, Teradata, AWS Products namely, Amazon Connect, S3 Bucket, Cloud Watch, Route S3

Cloud Architect

Confidential, Irving, TX

Responsibilities:

• Conducted brown bag sessions for Confidential Lending Platform Groups on Cloud, Micro services, APIs and Digital Transformation
• Prepared road map for cloud adoption using HP Helion Cloud Foundry
• Improved performance of internal systems by recommending low level java programming

Digital and Payments Solution Architect

Confidential, Jacksonville, FL

Responsibilities:

• Supported various “Citi Enterprise Payments and Digital” initiatives which include Fintech, Digital and Payments
• Worked as Payments Domain Architect for Payment COE projects (ApplePay, AndroidPay, SamsungPay and MasterPass) for Cards, Retail and CRS Platforms
• Worked with API driven architectures
• Was part of Core team working on migrating current monolithic app to micro services by leveraging Cloud infrastructure
• Worked with End to End Encryption, Tokenization, and EMV
• Was a CTO Governance member for API Definitions and specifications and API Gateway best practices
• Provided support for the Design Charter Governance Process (architecture review process)
• Provided a mix of enterprise and solutions architecture support for projects and clients across international regions
• Provided metrics and reporting to C-level management, engineering and architecture audiences
• Participated in enterprise wide architecture governance initiatives
• Drove early de-risking (including R&D, build vs buy analysis) to accelerate engineering processes
• Evaluated next Generation Call Center products (Genesys/Mexico, Cisco/USA) for Omni Channel Integration
• Acted as a liaison between developments, business, marketing, infra, cloud, performance and prod support groups; worked with Business on Costco project transition
• Worked as a Systems Analyst for multiple agile (RDS, ACQ, REL) and water fall projects
• Responsible for Overall Delivery of Projects including design and Development and performance
• Worked as a Solution Architect for Digital Analytics Project (Tealeaf Project) and Akamai
• Provided weekly update to CTO/CIOs on project status and issues
• Worked as a Contact Center Architect for Designing and Developing Enterprise Solutions for Integrating voice, recording and dialer tools with enterprise and desktop applications using Web services, Microsoft, J2EE and MQ
• Re-architected Nice Recording system using SOA Principles; NICE Service Bus is a new middleware component co-developed by NICE and Citi using Sonic MQ and Microsoft web services to build a new interface for Nice Recording Platform which can be integrated with any enterprise/desktop based application
• Implemented WebRTC in-house using Java, web sockets and HTML5; Integrated webRTC with Cisco ICM and Aspect Dialer systems and assigned a random agent profile based on routing to chat with customer
• Designed Fraud identification system using MS SQL SSIS 2012 tool with Pindrop and TrustID providing fraud related call data records, Level3/Nuance providing Call data records and mapping with Citi Customer accounts

Application Architect/Technical Lead

Confidential, Florham Park, NJ

Responsibilities:

• Re-architected and designed Order/Workflow Management System for Multi-Client and Multi User Interface
• Led a team of developers to Design, Develop and implement Global Order/worker/Timesheet Management Systems
• Interacted with Clients and gathered business requirements; converted them to technical Specifications
• Designed High Level Design Document and Low-Level Design Document for GOMS
• Worked on application Level Database Programming using Hibernate and Native SQL
• Implemented database driven help using JCS Cache and by developing Custom Tag library for Help
• Implemented Session timeout warning/Extend feature using DWR Ajax and JS Timer Object
• Implemented Switching from One User to User without logging out of Application using Ajax
• Improved performance of the application by caching Objects
• Worked on day to day bug fixing, enhancements, and implementation of new requirements

CTI Specialist,

Confidential, Philadelphia, PA

Responsibilities:

• Worked on Computer Telephony Integration (CTI) using JTAPI with Avaya AES Server as middleware and Chordiant foundation Server
• Configured, managed and administered users in Avaya AES Server and Chordiant Foundation Server
• Designed and engineered experience with Avaya CTI telephony infrastructure
• Extensively used JTAPI API
• Worked with Envision Call Recording System which includes Stop on Demand and Record on Demand

Confidential, Jacksonville, FL

Responsibilities:

• Involved in GAP Analysis and Decomposition of requirements from existing system and comparing with Target System
• Participated in Use Case Business and Technical reviews and Discussions
• Prepared High Level and Low Level Detailed Documents with respect to the Business Requirement
• Developed Class diagrams and Sequence diagrams in Rational Rose
• Designed and developed software applications by customizing Chordiant products and using Chordiant frameworks and tools
• Conducted Training and Boot Camp Sessions for JSF and ADF in Project
• Responsible for setting up the environment which involves activities like Installation and configuration of RAD, Datasource, WebSphere and Chordiant plugins
• Complete POC of receiving a call from External Customer and populating his account details
• Worked as a Chief Architect for Enterprise Soft phone
• Designed and developed GUI for Softphone using Applets, Swings and Swing Extensions
• Designed and engineered Cisco CTI telephony infrastructure
• Worked on overall CTI Solution architecture, which includes interaction between ACD, Cisco ICM, and CTIOS Server
• Worked on NICE Call Recording System which includes Stop on Demand and Record on Demand
• Profiled applications using JProbe and JProfiler
• Worked on production support and Performance tuning of Application Server for scalability and stability
• Helped new comers in the team, enabled them work on the application development with ease

Confidential, Monterey, CA

Responsibilities:

• Worked with Web Logic Integration in order to integrate middleware Web service
• Deployed the web application on Web Logic application server
• Worked on production support and Performance tuning of Application Server for scalability and stability
• Successfully published FCAT Results for year 2005

Java Developer

Confidential, Alameda, CA

Responsibilities:

• Used POJO’s for developing business logic
• Extensively worked on the Collections in this application and used Map Interfaces
• Involved in Alignment, Sequence of data
• Wrote Test cases using Junit Framework
• Extensively worked on Converting Map to Data Model Objects
• Extensively worked on String manipulations, File Parsing

Java Developer

Confidential, Cincinnati, OH

Responsibilities:

• Developed Reports, Administration modules
• Created Custom Reports and exporting them into .CSV format
• Wrote LLD’s and Acceptance Test Plans
• Used of Oracle Extensions Strut Object
• Developed Action Servlet, DAO classes and its associated views in JSP
• Deployed the application on Tomcat, Oracle 9iAS Application Sever

Java Developer

Confidential

Responsibilities:

• Involved in understanding the business processes and defining the requirements
• Implemented SSL over HTTP on Jboss
• Developed action classes using DAO design pattern
• Designed and developed Web pages using JavaScript, JSP, DHTML, HTML and CSS
• Developed JSPs interacting with java Beans using DAO design pattern
• Performed Application Level Database Programming using JDBC/SQL/PL SQL
• Built and deployed WAR, JAR files on test, stage and production servers
• Designed and created complex yet user-friendly forms and reports to display customer chain
• Used XML DOM Technology to transform the content of a source XML document into HTML that is different in format or structure
• Created an efficient search engine for searching complex customer details using VBScript, XML and HTML and CSS
• Responsible for Beautification of Vivobio website & brochures
• Configured Microsoft Exchange Server and outlook for Virinchi Workstations & Troubleshooting

Project Intern

Confidential

Responsibilities:

• Designed, developed and implemented multi-tier enterprise application with Java Serves with JavaScript and HTML