SUMMARY:

• 10+ years of experience as an IT developer in diverse industry sectors including Finance, Health Care, and Insurance.
• Expertise in Insurance industry with over 6 years working knowledge, understanding of industry standards and business terminology
• Strong experience in designing class structures, process flow diagrams and actor role mappings for applications developed in Pega
• Extensive experience in developing Pega Portals using different Harnesses, Sections, Flow - Actions Repeating Layouts, Dynamic Layouts, HTML, CSS, JavaScript and customized Skins.
• Experience working with Pega declarative chaining, decisions rules, data transforms and activities
• Proficiency in working with integration connectors like REST, SOAP, HTTP, File and SQL
• Well versed with designing Class Structures, Work types, Layer Cakes, Process Flows, Sub-Flows and Cases.
• Strong experience in creating reports using Summary Views, List Views and Report Definitions
• Experience in scheduling and debugging agents both in Standard and Advanced mode
• Debugging experience using Tracers, PAL, SMA, PLA, Rule Inspector, UI Tree and Fiddler
• Strong experience in evaluating and upgrading the Pega applications from PRPC v6.x to v7.1
• Profound knowledge on Relational Database Management with strong experience in writing queries using SQL
• Strong understanding and experience on Business Intelligence and Data Warehousing concepts.
• Experienced in developing and maintaining overall testing methodology and strategy, documenting Test plans, creating Test cases and executing Test Scripts based on requirements.
• Led User Acceptance Testing (UAT) sessions and System Integration Testing for various implementations.
• Extensive experience in Data Modeling, writing SQL queries and working knowledge on databases.
• Proficient in Microsoft Office skills including Word, Excel, PowerPoint, Access, Project and Visio.
• Highly motivated individual with exceptional analytical, quantitative, problem solving, organization, and communication and presentation skills with proven record of contributing significantly to projects independently and as part of the team.

TECHNICAL SKILLS:

Development Environment: Pega Designer Studio, Eclipse

Operating Systems: UNIX, Windows NT/2000/XP/2003/Vista, UNIX, Linux

Languages: C, C++, SQL, MATLAB

BPM Tools: Pega Rules Process Commander (PRPC v5.x, v6.x and v7.1)

Methodologieg: Object Oriented Analysis and Design (OOAD), Rational Unified Process (RUP), AGILE, Waterfall

Tools: Clearcase, Rational Rose, HP Quality Center, JIRA, Pega AES, JSP, JMS, SOAP, REST, WSDL, JUnit

PROFESSIONAL EXPERIENCE:

Confidential - Columbus, OH

Pega Senior System Architect

Responsibilities:

• Design and implement new Pega applications and prototypes
• Follow PEGA Coding Standards and Guardrail Compliance to provide quality delivery
• Migrate code through various environments for the application teams
• Customize and create new portals for work manager, work user, Case Manager, Case User etc., with Nationwide’s standards using the Pega out of box Portals, HTML, JSP, Java Script and CSS
• Create and maintain Pega roles for various access groups (actors) in the applications
• Create Integration connectors and Services for SOAP, Java, SQL requests that enable interaction with other systems
• Develop generic utilities in framework for the application teams
• Install and track hotfixes, jar utilities for various domains across Nationwide
• Assist development teams with DB connections and server side configurations
• Develop Proof of Concepts as generic solution for various use cases like rating, claims management/validation, fraud detection, policy management etc.
• Write complex Activities to alter Pega out of box functionalities with embedded Java code
• Write complex SQL and PL/SQL queries to access databases of various sub systems
• Debug process flows using Pega Tracer tool, Rule Inspector and Pega Logs
• Set up agents (Standard and Advanced) on different nodes for batch processing of use case applications and monitor/control them through SMA

Confidential - Detroit, MI

Pega System Architect

Responsibilities:

• Participate in design discussions in elaboration phase and UI - Application level skins, wire frames etc.
• Work closely with business analysts and system architects to understand source data to develop technical solutions
• Involve in class structure design and situation layer cakes
• Create SQL connectors with complex SQLs and REST service connectors to communicate with external domains
• Draft and create process flows that include all types of sub flows and screen flows
• Develop rich UI portals by customizing out of box skins and controls and using new dynamic layouts available in v7.1
• Implement various rules aligning Pega guardrails and edit validations using Validate and Constraint rules
• Schedule Agents and monitor/debug them through SMA
• Debug UI using Rules Inspector, UI Tree, Fiddler, IE developer tools and other Pega rules using Tracer, Clipboard
• Use PAL, DB tracer to fine tune the performance
• Create Data pages, Data transforms wherever possible
• Creating Summary views(with charts), report definitions and delegating them to User portals and report browsers
• Fixing defects raised by QA and tracking them in HP Quality Center

Confidential - Springfield, MA

Sr. Business Analyst

Responsibilities:

• Facilitated JAD sessions with all IT and business group members for communicating & managing expectations and to discuss various means for integrations of some of the existing applications with the Desktop Solution and future business processes
• Developed Business Requirements Document (BRD) and Use Case Specification document
• Performed in-depth Gap analysis with different business groups to ensure that the system initiatives are met
• Identified all necessary Business and System Use Cases from requirements, created UML diagrams including Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using Microsoft Visio.
• Involved in the all phases of Software Test Lifecycle activities (STLC).
• Validated data in EDI transactions in the frontend and backend.
• Analyzed mandatory and situational fields and compared with the user manuals for EDI.
• Worked on different EDI scenarios for batch processing.

Confidential - Irving, TX

Business Analyst

Responsibilities:

• Involved in scope definition to ensure that deliverables were arranged in compliance within the agreed scope
• Participated in JAD sessions for refining requirement, analysis, and design
• Prepared the Functional Specification Document and Software Requirement Specifications as per the client requirement
• Worked closely with developers and business users, and participated in product design process and document reviews
• Delivered Business Processes, Use Cases, Activity diagrams, User Stories, wireframes, functional and non-functional requirements in RUP and Agile methodologies
• Involved in the improvement of Claims User Interface for an enhanced experience, and integrated them as per HIPAA guidelines using the gap analysis
• Worked with operational management team to monitor and report on operational metrics to facilitate performance excellence
• Reviewed design, development and test artifacts to establish traceability with requirements
• Coordinated User Acceptance Testing between the IT and Business Teams
• Created the traceability matrix and conducted GAP Analysis