SUMMARY:

• Over 7+ years of software design, development and enhancement of real time web - based experience, in various domains using ServiceNow, Ruby on Rails (ROR), Java/J2EE
• A Qualified IT Professional with around 4 years of experience as a ServiceNow developer/administrator in Designing, Configuring, Administering, Scripting, Customization, Deployment, and Integration of the ServiceNow ITSM platform, Performance Analytics.
• Direct hands on experience on various IT Services of ServiceNow tools like Service Catalog Requests, Asset Management, Configuration Management, ServiceNow Administration, Incident and Problem Management, Knowledge Management, Reporting, Gauges, Integration with Web Services.
• Done ServiceNow implementation for ITIL processes for ITSM (Incident, Problem, Change, Release, Asset and Knowledge Management) ITOM (ServiceNow Discovery, Service Mapping, Orchestration, CMDB and event Management
• Design and develop Service portal pages as per business requirements.
• Experience in designing and implementing Incident Management, Problem Management, Change Management, Asset Management and Service Catalog.
• Experienced in ServiceNow platform as both Developer and Administrator.
• Developing JavaScript and configuring workflows to implement additional features, customizations and enable the process flows.
• Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships.
• Experience in Manipulating, Loading and maintaining data between ServiceNow and other systems.
• Worked on ServiceNow ITOM business development, project delivery/implementation, building ServiceNow ITOM practice & competency (Service Mapping, Discovery, CMDB, Event and providing consultancy services to business regarding overall strategic business transformation leveraging ServiceNow.
• Experience in handling tables on CMDB and had a profound knowledge and experience on DISCOVERY.
• Experience in configuring the SLAs for various ITIL processes as per the client requirements.
• Experience in functional knowledge and implementation of ITSM frameworks.
• Experience in development of Incident, Service Catalog and Orchestration workflows.
• Experience in AJAX, JSON, HTML, XML, CSS, SOAP, REST Frameworks.
• Experience developing CMS and on creation of Workflows for Service Catalog items in ServiceNow.
• Work ethics, self-motivated, quick learner and team oriented. Excellent communicator with excellent work ethics, self-motivated, quick learner and interpersonal
• Expertise using Ruby on Rails (ROR) and 2 years of expertise using Java/J2EE in web application development.
• Experience in Java/J2EE which including JDBC, multithreading, network programming and Hibernates.
• Strong experience in server-side back-end implementation in Ruby on Rails, writing servers which exposes REST and custom APIs for loosely coupled client implementations.

TECHNICAL SKILLS:

ITSM Tools: ServiceNow, ITSM Suite, HP Service Manager, HP Asset Manager

Programming Languages: Java, Ruby C, HTML, XML, JavaScript, SQL

Frameworks: JSP, Servlets, Struts, Spring, Hibernate, JNDI, JMS, Rails.

Scripting Libraries: JQuery, Java Script, Apache Jelly, Angular.

Databases: SQL Server 2012, Oracle 11g.

Web Technologies: HTML 5, CSS, Web Services, WCF, MVC, REST Web API, SOAP

Application Servers: IIS 6, Apache Tomcat, WebLogic.

PROFESSIONAL EXPERIENCE:

Confidential, OH

ServiceNow Developer

Responsibilities:

• Extensively worked on customizing the form design and form layout for various on the ITIL Process.
• Worked on working with UI Actions, UI Policies in ServiceNow.
• Change management experience using Update Sets, Import Sets in ServiceNow.
• Worked on Email Integration, LDAP integration, External Web services Integration (both SOAP based and REST based) in ServiceNow
• Worked on GRC application (Governance, risk and compliance)
• Work day-Integration using modules like Import schedule and set rules, script includes, Transform errors and maps, Transformations, Integration tables
• Worked on working with the workflows using ServiceNow workflow editor, defining workflows in Service Catalog items, Approvals, and Dynamic tasks in ServiceNow.
• Used and Worked on CMDB and Asset Management Services.
• Worked on Migration of Update sets between System Environments.
• Development of additional notifications and supporting workflow to send additional data and attachments.
• Made basic configuration changes to the UI using Branding Editor and other components of Service Portal. Edited and extended portals, pages, and widgets.
• Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions.
• Used JavaScript, HTML, XML, AJAX, AJAX, JSON, HTML, XML, CSS, SOAP, REST Frameworks.
• Worked on Script Customization for Service Catalog/Email Template/Workflow script.
• Working in ServiceNow Service Catalog, Service Portal, and/or Custom UI Development.
• Integration Experience with AWS, Azure, Office365 and other cloud platforms.

Environment: ServiceNow, Asset Management, Incident Management, Problem Management, HTML, Java script, CSS, CMDB.

Confidential, FL

ServiceNow Developer

Responsibilities:

• Responsible for gathering requirements and customizing for CTI integration for organization from the scratch.
• Created and Maintained foundation data - User Accounts, Approvers, Support Groups. Create new Service Catalog requests and items with variables.
• Developed UI Appearance for Service Catalog Requests.
• Designed Workflows, along with standard Workflow templates, which can be reused.
• Implement ServiceNow customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports.
• Worked on various modules of ServiceNow like Incident management, Change management, and Problem management, Service Catalog, User Administration and Reporting.
• Worked on CMDB and Asset management.
• Performed Data migration to import data from other applications and external databases, SCCM.
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow.
• Extensive ly worked on the Implementation, Configuration and maintenance of Business Rules, Client Scripts and UI Policies.
• Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.
• Created complex transform scripts in transforming the data into the SNOW database.
• ServiceNow application development including creation and configuration of Service Catalogs, Email Notifications, Data imports and exports and Reports.
• Worked with clients to assess current state processes and tools, defined ServiceNow requirements and developed and configured the ServiceNow platform.
• Working on the functionality of Inventory Management plugin into Asset Management.
• Developed automated mappings to schedule the load flat files on daily, weekly& monthly basis .

Environment: ServiceNow, Service Watch, Performance Analytics Asset Management, Incident Management, AWS, Problem Management, HTML, Java script, CSS, JQuery, ServiceNow Portal

Confidential, Plano, TX

ServiceNow Developer

Responsibilities:

• Used ITIL practices to implement ServiceNow applications in phase by phase approach.
• Responsible in building Catalog items in ServiceNow.
• Responsible in building SLA and generating Reports in ServiceNow.
• Designed and scheduled workflows and automated the frequent occurring activities across applications in ServiceNow.
• Participated in validating Form and Table level using UI Policies in ServiceNow.
• Customized Incident/Problem/Change/Service catalog applications using Business rules, Client scripts, Workflows in ServiceNow.
• Created complex transform scripts in transforming the data into the SNOW database.
• Assisted in Release Management during product and batch releases and managed documents and verified the changes.
• Written script includes and invoked them in business rules and client scripts.
• Worked with windows team, network team and Asset team to check for the data collected through discovery is accurate.
• Importing the Data in different formats (excel, cave, xml) via attachments in ServiceNow.
• Involved in creation of reports, dashboards in ServiceNow
• Worked on implementation of Discovery on End to End.
• Worked on Configuring the IP Addresses to help find out the undiscovered CI's into CMDB.
• Worked with client and gathered functional requirements within ServiceNow.
• Created Buttons and context menus both on form and lists using UI actions.
• Worked on Inbound Email actions.
• Worked on Email Notification, Email Templates and Email scripts.

Environment: ServiceNow, JavaScript, CMDB, Java, Glide Script, Load Runner, SOAP, Service Watch, Asset Management, Incident Management, SCCM, Casper and Problem Management.

Confidential,

Ruby on Rails Developer.

Responsibilities:

• Gathering, developing, implementing, testing and deploying multiple web application using Ruby on Rails.
• Developed database model and design.
• Front end application is designed using Rails 3.1, CSS, JQuery and AJAX
• Designed and development of cross-browser/platform using HTML, CSS, JQuery and JavaScript to match design specs for layouts of complex page.
• Test driven development is created using Rspec.
• Experience with all the GEMS and libraries for this version of the ruby/rails and worked with Ruby gems.
• Multipage web application forms are designed and even created nested forms for user to customize the templates and order a print preview with that.
• Using Rspec and Cucumber Performed Test Behavior Driven Development is implemented.
• Developed the user authentication and order processing modules for customer facing application.
• Rails finder methods, filters are used to write model scopes in the application
• Enhanced CRUD operations for the applications are implemented using the MVC (Model View Controller) architecture of Rails 2.3.8 framework and Ruby 1.8.7 and code reviews are conducted.
• Object Oriented Programming is used in JavaScript and DOM structure to implement various functionalities.

Environment: Ruby, Rails, MSSQL, MongoDB, HTML, CSS, JavaScript, AJAX, jQuery, Linux WSDL, Restful.

Confidential,

Associate Software Developer (Java)

Responsibilities:

• Involved in analyzing the requirements and detailed system study.
• Session Tracking is implemented in JSP, Servlets.
• Business interface was entirely developed using JSP with business rules implemented using Servlet.
• Messaging queues are developed using JMS.
• Development of common application level client-side validation, using JavaScript.
• Developed search tools to search the database using different criteria
• Worked on functional testing of components based on the framework.
• Established database connectivity using JDBC.
• Worked with JSP, HTML, and CSS for content layout and presentation.
• JQUERY and AJAX are used for UI and reports display
• Apache Tomcat 4.0 is used as application server for deployment.
• Version controlling was done by CVS.
• Worked on database objects like Triggers, Stored procedures in SQL, PL/SQL.

Environment: J2EE 5, Java 1.6, JSP 2.0, Servlets 2.5, EJB 3.0, JDBC 2.0, Spring 3.0, WebLogic Server 10.3.3, Eclipse 3.6, Hibernate 3.5, Oracle 11g, Apache tomcat 4.0, CVS, PL/SQL, JMS, Log4J, JUnit, HTML, UML and ANT.