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Jira Administrator Resume

Irving, TexaS


  • Atlassian Certified Jira Administrator having 6+ years of total IT experience with 3+ years as a dedicated professional JIRA Administrator with an excellent knowledge and background working with such programs as JIRA Agile, JIRA Capture, JIRA Portfolio, JIRA Service Desk and a large variety of other programs.
  • Experience in writing Jira API Tools to auto - move Service Desk tickets of one issue type to a Jira project of another issue type and to extract the list of Jira users with the respective Jira Groups and Project Roles
  • Hands-on experience in Agile Scrum model waterfall models, XP Practices like Pair Programming and Test-Driven Development (TDD).
  • Strong knowledge on Atlassian Crowd for central identity management.
  • Having good administration experience in implementing continuous build and continuous integration & deployment process using Atlassian products like JIRA, Confluence, Fisheye, Bamboo, Crowd etc.
  • Agile Program management, JIRA-Agile Scrum/Kanban, Bug Cycle management, SDLC design advice using JIRA.
  • Good Experience in various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Custom fields.
  • Used Groovy scripts on Script Runner module to compose custom scripts for JIRA.
  • Migrated Jira across environments and worked on Jira database MYSQL dumps.
  • Created custom dashboards, advance filters and formula-based fields.
  • Experience on external import tools like CSV, Bugzilla, and Pivotal tracker, JSON.
  • Extensively worked with Version Control Systems like Perforce, SVN (Subversion), XRAY, Jenkins (Hudson), Anthillpro, GIT, TFS.
  • Experience in integrating JIRA with single sign on (SSO) plugins.
  • Worked with different version management tools like CVS, Subversion and Clear Case.
  • Prepared detailed functional design documents (FDD) to translate the business requirements specified in functional requirement document (FRD) into programmed application modules.
  • Experience in Identifying, debugging and troubleshooting application code-related issues in production.
  • JIRA Administration experience with customizing JIRA projects with various schemas, complex workflows, screen schemes, permission schemes, and notification schemes etc.
  • Created JQL filters and shared with teams and used them on gadgets.
  • Good understanding on integrating Jira with other products such as Sales Force, Share Point, Zen desk and Microsoft office connector.
  • Experience in setting up baselines, branching, merging and automation processes using shell, Perl, python, and batch scripts.
  • Experience in defining the branching and merging strategies, creating baselines and releasing the code.
  • Involved in enabling security for users, groups administration and daily backup and restore operations
  • Have been working on Query optimization, functions and Stored Procedures and other database objects. Worked on Oracle9i, 10g and 11g, MySQL.
  • Hands-on experience to Scrum Agile model, XP Practices like Pair Programming and Test-Driven Development (TDD).


Project Management Tools: Atlassian - JIRA and Confluence, Stash

Scripting Tools: Shell scripting, Perl

Languages: XML, HTML, SQL, Java, Python, PHP

Job Scheduling Tool: AUTOSYS, Cron

Tools: Urban Deploy, Toad, Service Now, HP Manager

Database: Oracle - SQL

Software Methodologies: SDLC, Agile, Waterfall

Version Control Tools: CVS, SVN, GIT

Operating Systems: Windows, UNIX, Linux, Mac OS


  • Permission schemes
  • Email notification schemes
  • Issue security levels
  • Comment visibility
  • Workflow conditions


Confidential, Irving, Texas

JIRA Administrator


  • Currently working as Atlassian Systems Administrator handling JIRA, Confluence, and JIRA Agile.
  • JIRA configuration and administration (from installing the new JIRA instance to JIRA administration)
  • Creation of specific projects in JIRA (complex workflows, issue types schemes, field configuration schemes, permission schemes, screen schemes)
  • Setup Continuous Integration environment using Jira, Bamboo, Bitbucket and ant script.
  • Migrated projects from one instance to another using the CSV importer with the help of inbuilt importer plug-in.
  • Create various dashboards based on the team needs by utilizing the Rest API and PHP script.
  • Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.
  • Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
  • Committed code changes written in Script Runner for custom groovy scripts utilizing JIRA Script Runner to create an automated and dynamic ADSS request form.
  • Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye towards making the programs extensions of their systems, and not hindrances to their systems.
  • Evaluated existing architecture and implemented Technical changes based on Atlassian best practices.
  • Monitor Jira logs when performing migrations, troubleshooting user’s/system issues.
  • Worked on confluence- Assigned user personal space and provided assistance in using Confluence
  • Monitored monthly performances of 400+ portfolios, detected potential risk factors to report to higher management.
  • Integrating Jira with Stash/Crowd/Bitbucket Server and worked on JQL filters, Dashboards, Gadgets.
  • Created JQL functions (e.g. search for all linked issues).
  • Installed various Jira plugins such as Jira client, Jira importer plugin, Script Runner, zephyr, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Custom fields
  • Created custom dashboards, advance filters and formula-based fields.
  • Implemented and managed, as Configuration Manager, builds and source code branching as well as QC and integration testing environments.
  • Developed an Automated Build & Deployment Process across large Java projects using ANT/Maven.
  • Introduced Confluence to many departs, replacing their internal wiki system.
  • Validated best business practices and rules to implement with the new model along with appropriate user approvals and sign-off.
  • Supports the integration of existing and new applications within the current infrastructure, including but not limited to: Fisheye, Crucible, Crowd, Bamboo, and Stash.
  • Extensive experience in setting up baselines, branching, merging, periodic backups of the source code and automation processes using shell and Perl scripts.

Technical Environment: JIRA, Confluence, Fisheye, Script Runner, Crucible, Confluence, Bamboo, Bitbucket Server.

Confidential, King of Prussia, PA

JIRA Administrator


  • Atlassian Systems Administration and Configuration handling JIRA, Confluence, JIRA Agile.
  • Meet with team leads and gather requirements for business processes and determine ways to optimize/improve JIRA setup and workflows, as well as identify where functionality can/cannot meet user requests.
  • Configure new JIRA projects and maintain existing projects
  • Troubleshoot to resolve problems in an existing JIRA installation and implement all approved changes.
  • Work with development and leads to review testing approaches and ensure solutions support enterprise goals
  • Work with management, developers, quality engineers, and product managers to gather requirements and define workflow for a new project, then implement in JIRA.
  • Install, configure and administer JIRA and Confluence and other development tools
  • Maintain JIRA and JAMA security and permissions.
  • Installed Fisheye, Bamboo on Amazon EC2 instances.
  • Integrated applications like Fisheye, Stash, and Bamboo to Jira apart from other PM tools.
  • Create projects on Jira and assigned Jira Agile boards.
  • Configure dashboard and generate reports on various format including Pie Chart, Average Age Chart, Heat Map on statistical data including Resolution, Time Spend etc.
  • Created custom workflows, screens and Custom fields for Jira.
  • Integrate JIRA and Confluence (for User management and Issues/Pages sharing).
  • Migrated JIRA across environments and Maintained JIRA ALM.
  • Create, maintain and support dashboards and advanced filters for end users reporting capabilities.
  • Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Custom fields.
  • Installed Add-ons such as Craftware Search linked issues for Jira, Gliffy Confluence plugin, Jira Capture, Zephyr, Tempo, Service Desk.
  • Created build and deployment jobs in Jenkins for various components.
  • Used Jenkins as a build tool to create build packages.
  • Migrated Jira across environments and worked on Jira database dumps
  • Worked on Jira Cloud as part of evaluation.
  • Kept the executive team informed of project progress, issues, risks and status.

Technical Environment: JIRA, Confluence, Java/J2EE, Jenkins, AWS, Apache HTTP, Jama.


Software Engineer


  • Involved in various phases of Software Development Life Cycle (SDLC) and the project was developed using Rational Unified Process (RUP).
  • Generated Use case diagrams, Class diagrams, and Sequence diagrams using Rational Rose.
  • Implemented the application using Jakarta Struts Framework which is based on Model View Controller design pattern.
  • Used the Struts validation and Tiles Framework in the presentation layer.
  • Developed user interface using JSP, JSP Tag libraries and Struts Tag Libraries to simplify the complexities of the application.
  • Developed various Hibernate components to fulfill the business functionality.
  • Used Java Script for client-side validations and validation frame work for server-side validations.
  • Session Beans have been used to process the requests from the user.
  • Extensively used Hibernate in data access layer to access and update information in the database.
  • Designed and developed the UI using HTML, CSS and JSP, JSTL, jQuery.
  • Used Spring Framework for Dependency injection and integrated with the Struts Framework and Hibernate.
  • Used Web services - WSDL and SOAP for getting credit card information from third party.
  • Used JMS API for asynchronous communication by putting the messages in the Message queue.
  • Implemented various design patterns in the project such as Business Delegate, Session Façade, Data Transfer Object, Data Access Object, Service Locator and Singleton.
  • Designed various tables required for the project in Oracle 9i database and used the Stored Procedures in the application.
  • Performed unit testing using JUNIT framework and used Struts Test Cases for testing Action Classes.
  • Used Maven scripts to build the application and deployed on WebSphere Application Server.
  • Monitored the error logs using Log4J and fixed the problems.
  • Designed Graphical user interface using Java Swing, HTML and JSF.
  • Worked with AJAX, ExtJS and JSON.
  • Developed the different components of application such as JSPs, Servlets, EJB's using WebSphere Studio Application Developer and used CVS for version control.

Technical Environment: EJB, Struts 1.2.4, Hibernate 3.0, Spring 1.02, JSP1.2, Extjs, MVC Servlets 2.1, JMS, MQ server, XML, SOAP, UDDI, WSDL, JDBC, JavaScript, UML, HTML, JBoss, JNDI, CVS, Log4J, JUnit, WebSphere App server

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