It System Analyst Resume
Winston-salem, NC
OBJECTIVE:
To obtain a position in Information Technology. As an Information technology professional I am capable of managing projects from implementation to completion with remarkable deadline sensitivity. Over 9 years of IT tech and support, with strong analytical skills combined with object - oriented programming techniques. Team player through complete project cycles, testing and final implementation. Excellent communication skills in English and Cambodian.
TECHNICAL SKILLS:
Languages: Cobol, Java, Visual Basic, C++, SQL, HTML, CSS, A+, AS/400, QBasic,ASP.Net with C# code-behind, BASIC, Cold Fusion, UML, RPGLE, XML, PHP
Database: MySQL and Microsoft SQL Server, ODBC
Platforms: Microsoft Windows (98, 2000, Server, XP, Vista, 7), MS Active Directory
Other: Microsoft Office, Microsoft Visual Studio 2010, JGrasp, Eclipse, Adobe Dreamweaver CS4
PROFESSIONAL EXPERIENCE:
IT System Analyst
Confidential,Winston-Salem,NC
Responsibilities:- Perform analytical, technical and administrative work in the planning, design, installation, testing and operation of clients’ systems on various platforms.
- Install and maintains new and existing hardware and software
- Train Clients in use of equipment and software
- Provides in-house data and technical support and serves as a key resource for client information, Confidential system information, hardware information and resolution of Confidential system-related issues for both internal and external clients.
- The incumbent is accountable for developing an effective installation plan, implementing that plan and delivering a product that meets or exceeds Confidential client satisfaction standards.
IT / Administrator
Confidential,Greensboro, NC
Responsibilities:- Maintain equipment at store level
- Ensure data integrity and transfers
- Assistance in dispatch between stores and contractors
- Troubleshoot end users equipment
- Maintain and ensure data integrity in IBM controllers and scales
- Remote access and setup of new IT store equipment
- Maintain installation of Point of Sale equipment
- Write up documentation on procedures for new equipment
Office Manager/IT Administrator
Confidential,Greensboro, NC
Responsibilities:- Oversee 10 employees
- Audits/monitors daily reports from Administrators
- Performs administrative duties such as composing correspondence and preparing and distributing copies. May manage various administrative projects.
- Inventory Management, Inbound/Outbound shipments, Payroll assistance
- IT help desk and support, remote access through TeamViewer and phone support
- Follow-up on ticket issues to ensure issue has been resolved
- MS active directory; create users/groups; assign/monopolize user/group rights
- Install/Maintain end-user work environment (hardware and software)
- Trouble-shoot pc, network, printers and servers
- Trouble-shoot windows OS (windows 98, XP, server2000, Vista, 7)
- Daily Image/backup computer hard drives
- Clone hard drives
- Network/Computer maintenance and repair
- Maintain database implement Java applications for internal functions
- 5 month contract developing website for client using asp.Net with C# code behind
- Responsible for designing and implementing system modules using C#.NET and Visual Studio Debugging and testing of developed modules and scripts Participate in evaluation and testing of new tools and technologies
- Designed many different modules including data parsing
IT Administrator
Confidential,Kernersville, NC
Responsibilities:- IT help desk and support for all clinical locations
- Maintain end-user work environment
- Install/troubleshoot pc, network, printers and servers
- Image/backup computer hard drives
- Build and maintain network between office locations
- Build and maintain clientele database
- Code/Test application software
- Management of database and related objects in the areas of database security, availability, recoverability and performance
- Trouble shoot computers
- Image/backup hard drives
- Build/Repair computers, laptops and peripherals
- Part of a team that build GTCC-IT.org site and applications
