Software Engineer - Development Resume San Jose, CA - Hire IT People

SUMMARY:

More than 9 years of leadership experience in Confidential information technology in all areas of the software development process, application maintenance, quality assurance, and product technical support
Developed professional relationships and worked comfortably with executives, managers, development teams, support technicians, quality assurance technicians, and on cross - functional teams with legal, financial, sales, systems, and client database administrator representatives
Consistently recognized for leadership in serving others, strong communication skills, and natural and creative problem-solving abilities

TECHNOLOGIES:

Languages: C, C++, Java, XML, SQL, PL/1, and Python

Database: Confidential DB2

Operating Systems: z/OS, Linux, Unix, Windows

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Software Engineer - Development

Responsibilities:

Completed requirements definition, functional specifications, and detailed design documents for SQL Performance Analyzer - served as technical expert on cross-functional team including legal, financial, and sales staff; and worked with database administrators of client organizations.
Participated in all aspects of testing and conversion of the SQL Performance Analyzer including functional and integrative testing, and product delivery - contributed to the achievement of an Confidential maintenance product.

Software Engineer - Technical Support

Confidential

Responsibilities:

Achieved designation as technical lead for level 3 technical support team - tracked and handled most complex difficulties experienced by Confidential 500 customers in use of Confidential applications and control software; identified problem sources; designed fixes; insured peer review and unit testing; shipped fixes to clients; and conducted follow up for user validation to obtain customer feedback/insight.
Served as technical consultant to support teams at all levels, and to end users - delivered training, coaching, technical support, and documentation with strong focus on customer care.

Software Engineer - Quality Assurance

Confidential

Responsibilities:

Created and reviewed test plans, test scenarios, and test cases for comprehensiveness - exceeded objectives for problem management; and kept serious problems to 1 or zero at any point in time.
Developed expertise with PERL, XML, Java and Rational Suite for automated testing.