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Technical Expert/consultant Resume

SUMMARY:

  • Consultant was a former full time employee for Confidential as Senior Principal Consultant. Consultant is working 25 years as a Sr.Technical Developer / Technical Expert for Eloqua Marketing Application, Eloqua platform, Eloqua APIs, JavaScript, Confidential Service Cloud/SAAS, C#, PHP/OpenStack/Python, Customer Portal Development, UI / HTML / CSS / JavaScript / Java / Spring / Hibernate, .
  • NET Development, Widgets, Controllers, Models, Connect APIs, Develop Custom Process Models for integrations, data processing using Connect APIs, Gather Technical Requirements, Develop and update Custom Business Models to support CP, CPM, and Addin Development., Report Development for Eloqua Marketing Application, Eloqua platform, Eloqua APIs, JavaScript, Confidential RightNow CX Service, RightNow Chat Cloud/SAAS Service, RightNow Customer Portal Cloud/SAAS Service, RightNow Foundation for Contact Center, RightNow Outreach and Feedback, Dynamic Agent Desktop for Contact Center, RightNow Analytics, RightNow Integration.
  • Preparation of Functional Design Documentation for Eloqua Marketing Application, Eloqua platform, Eloqua APIs, JavaScript, RightNow Products, Participation in Design reviews for RightNow Projects, RightNow Site Configuration, and Performed User Acceptance Testing (UAT) test support for RigthNow Products, Deployment Support RightNow Products.
  • Technical/development expertise in the areas of Eloqua Marketing Application, Eloqua platform, Eloqua APIs, JavaScript, Confidential Service Cloud/SAAS, C#, PHP/OpenStack/Python, Confidential RightNow CX Service, RightNow Chat Cloud/SAAS Service, RightNow Customer Portal Cloud/SAAS Service, RightNow Foundation for Contact Center, RightNow Outreach and Feedback, Dynamic Agent Desktop for Contact Center, RightNow Analytics, RightNow Integration.
  • PLAN, DESIGN, CONFIGURE, TEST, DEPLOY, RESULT for Navigation Sets, Profiles, Manage Staff, Staff Account, Customizable Menus, Queues, Business Rules, Workspaces, Workspace Rule, Custom Fields, Custom Objects, Answer Reports, Guided Assistance, Agent Scripts, Desktop Workflows, Service Level Agreement (SLA), Message Templates, Surveys, Chat, Skills, Routing Chat Queue, Advanced Routing, Mailboxes, Offer Advisor, Analytics, Reports, Enhancing Report Functionality, Report Look and feel.

TECHNICAL SKILLS:

Techno Functional Expert for: Eloqua Marketing Application, Eloqua platform, Eloqua APIs, JavaScript, Oracle Service Cloud/SAAS, C#, PHP/OpenStack/Python, Oracle RightNow CX Service, RightNow Chat Cloud/SAAS Service, RightNow Customer Portal Cloud/SAAS Service, RightNow Foundation for Contact Center, RightNow Outreach and Feedback, Dynamic Agent Desktop for Contact Center, RightNow Analytics, RightNow Integration, Cloud / Mobile Security/SSO.

Hardware & Operating Systems: MS Windows Windows NT Windows 2000 AIX Unix Sun Sparc HP - UX Linux NCS Unix MVS/XA

Applications: Eloqua Marketing Application, Eloqua platform, Eloqua APIs, JavaScript, Oracle Service Cloud/SAAS, C#, PHP/OpenStack/Python, Oracle RightNow CX Service, RightNow Chat Cloud/SAAS Service, RightNow Customer Portal Cloud/SAAS Service, RightNow Foundation for Contact Center, RightNow Outreach and Feedback, Dynamic Agent Desktop for Contact Center, RightNow Analytics, RightNow Integration Functional Expert PLAN, DESIGN, CONFIGURE, TEST, DEPLOY, RESULT for Navigation Sets, Profiles, Manage Staff, Staff Account, Customizable Menus, Queues, Business Rules, Workspaces, Workspace Rule, Custom Fields, Custom Objects, Answer Reports, Guided Assistance, Agent Scripts, Desktop Workflows, Service Level Agreement (SLA), Message Templates, Surveys, Chat, Skills, Routing Chat Queue, Advanced Routing, Mailboxes, Offer Advisor, Analytics, Reports, Enhancing Report Functionality, Report Look and feel. Project Manager to Manage/Implement/Delivery Functional/Technical implementation projects Using RightNow Project Methodology (RPM).

Programming Languages: C#, PHP/OpenStack/Python, JavaScript / Java / Spring / Hibernate, Web, Customer Portal Development, UI / HTML / CSS /.NET Development, Widgets, Controllers, Models, Connect APIs, Develop Custom Process Models for integrations, data processing using Connect APIs, Gather Technical Requirements, Develop and update Custom Business Models to support CP, CPM, and Addin Development., Report Development. Cloud / Mobile Security/SSO.

Engagement Experience: Project Management/Team Lead Applications Development Data Conversion Fit/Gap Analysis Testing Oracle Business Flow Global Single Instance Implementation Installation and Tuning Business & Technical Process Reengineering End User Training Oracle FastForward Implementation Methodology Configuration Software Development Lifecycle Production Support

PROFESSIONAL EXPERIENCE:

Confidential

Technical Expert/Consultant

Responsibilities:

  • Eloqua Marketing Application, Eloqua platform, Eloqua APIs, JavaScript, Confidential Service Cloud/SAAS, C#, PHP / OpenStack / Python, Customer Portal Development, UI / HTML / CSS / JavaScript / Java / Spring / Hibernate, .NET Development, Widgets, Controllers, Models, Connect APIs, Develop Custom Process Models for integrations, data processing using Connect APIs, Eloqua Marketing Application, Eloqua platform, Eloqua APIs, JavaScript, Confidential Service Cloud/SAAS, C#, PHP/OpenStack/Python, Gather Technical Requirements, Develop and update Custom Business Models to support Eloqua Marketing Application, Eloqua platform, Eloqua APIs, JavaScript, CP, CPM, and Addin Development., Report Development for Eloqua Marketing Application, Eloqua platform, Eloqua APIs, JavaScript, Confidential RightNow CX Service, RightNow Chat Cloud/SAAS Service, RightNow Customer Portal Cloud/SAAS Service, RightNow Foundation for Contact Center, RightNow Outreach and Feedback, Dynamic Agent Desktop for Contact Center, RightNow Analytics, RightNow Integration.
  • PLAN, DESIGN, CONFIGURE, TEST, DEPLOY, RESULT for Eloqua Marketing Application, Eloqua platform, Eloqua APIs, JavaScript, Navigation Sets, Profiles, Manage Staff, Staff Account, Customizable Menus, Queues, Business Rules, Workspaces, Workspace Rule, Custom Fields, Custom Objects, Answer Reports, Guided Assistance, Agent Scripts, Desktop Workflows, Service Level Agreement (SLA), Message Templates, Surveys, Chat, Skills, Routing Chat Queue, Advanced Routing, Mailboxes, Offer Advisor, Analytics, Reports, Enhancing Report Functionality, Report Look and feel. Technical implementation projects Using Eloqua Marketing Application, Eloqua platform, Eloqua APIs, JavaScript, RightNow Project Methodology (RPM) / Confidential Unified Method (OUM) for Cloud/SAAS, Cloud / Mobile Security/SSO.

Confidential

Technical Expert / Consultant

Responsibilities:

  • Consultant is working as a functional/technical lead and a project manager for implementing Confidential Customer Care & Billing (CC&B).
  • Expert in Confidential Utilities Application Framework (OUAF) development/customization for Algorithm - User Exit - Plug-in / Service Script - Business Object - Business Service - Display Portal - Maintenance Portal - Search Portal - Standalone Display UI Map - Standalone Updateable UI Map - Business Process Assistance (BPA) - Data Sync (Inbound) - Data Sync (Outbound) - Web Service (Inbound) - Web Service (Outbound) - Web Service (Bi-directional) - Background Process - Batch Upload - Batch Extract - XAI - Java - XAI - Config Tools, XML, COBOL, Eclipse, JUnit Test.
  • He has 8 years of functional and technical expertise in the areas of Confidential Customer Care & Billing Credit & Collection Configuration, MTM Module (EDI component), Customer Care & Billing Rate Configuration, Customer Care & Billing Service Agreement Relationship Configuration, Customer Care & Billing Contract (SA Types) Configuration, Customer Care and Billing NMS Integration, Customer Care & Billing Overdue Processing Configuration, Customer Care & Billing Field Activity Configuration, Customer Care & Billing Conversion Tools & Techniques coupled with excellent communication and project management skills makes him an ideal candidate for any custom and application development, implementation, conversions, extensions projects. Consultant possess excellent Confidential Customer Care & Billing skills (technical and functional) in the areas of Confidential Customer Care & Billing Customer Information, Conservation Programs, Loans, Contract Management, Service Credits, Interval Billing, SA Relationships, Deposits, Budgets, Credit & Collections, Adjustments, Payments, Rates, Statements, Billing, Meter Reading, Field Work, Device Management, Sales & Marketing coupled with Java, XML, Cobol, PL/SQL Expert. He managed and delivered Confidential Customer Care & Billing projects and led functional and technical teams on implementations, customizations, extensions, conversions and interfaces. He has strong functional and technical knowledge in the implementations of Confidential Customer Care & Billing. Technical and Functional Architect/Designer/Expert for CC&B.
  • AP, PA, AR, FA, INV, PO, GL: Technical lead for the Confidential Financial implementation. Involved in the customization, implementation and roll out of Confidential FINANCIALS.
  • Helped the functional team in implementing Project Accounting, Accounts Payable, Fixed Assets, General Ledger and Accounts Receivable.
  • Involved in the Purchase Order and Inventory roll offs. Led a team to develop gap works on Project Accounting, Accounts Payables, Fixed Assets and Accounts Receivable. Created custom modules for Project Allocations, Rail Asset Retirements, Track Updates, Asset Sub-ledger and Joint facility accruals.
  • Developed interfaces for Payables Satellite Feed invoices, EDI gateway invoice import. Developed a custom build flexbuilder routine for deriving charge accounts in EDI gateway and Satellite feed invoice import. Helped the migration team with project/asset/AR receipts migrations. Developed custom routines for loading Billing tables, resource lists.
  • Performed Confidential Applications support on the standard forms, reports, processes.
  • Involved in troubleshooting the processes and objects, assisted developers in the customization tasks. Tuned the custom/standard processes.
  • Involved in a project to enhance existing information solutions for an insurance Company. Migrated the existing Confidential 6.0/FORMS 3.0 character based information system to GUI based solution in Developer 2000.
  • Studied the performance of existing application software. Interacted with users to identify enhancements and problem areas.
  • Evaluated the processing power of the computing platform and pro-actively suggested upgrades to support the enhanced software system. Defined the migration path and activities. Defined GUI standards and ensured its compliance, function level development. Assisted development team in troubleshooting, conceptualizing.
  • Devised and implemented stored procedures, triggers, referential integrity.
  • Performed database administration tasks during the development and production phases.
  • Performed various stress and volume tests to establish optimum configuration.
  • Recommended, devised, implemented and tested stored procedures based on factors such as performance and software maintenance ease.
  • Analyzed the query structures (from performance view point) of the production ( Confidential based) systems.
  • Reorganized the query structures and performed stress/volume tests on (reorganized) queries.
  • Tuned and managed Confidential processes.
  • Managed schema objects, planned and implemented back-up/recovery procedure and performed other routine administration tasks. IBM RS 6000, HP 9000, Confidential RDBMS 6.0, 7.1, Forms 3.0,Forms 4.5,Reports 2.5, SQL*Reportwriter 1.1, PRO*C, PL/SQL, SQL*Loader, SQL*DBA, Developer 2000, TCP/IP, SPX/IP
  • Involved in the design and development of an insurance administration /management solution for insurance companies in the Middle East.
  • Led a team of programmers to design, develop and implement underwriting, Claims, Accounting and Reinsurance modules. IBM RS 6000, HP 9000, Confidential RDBMS 6.0, 7.1, Forms 3.0,Forms 4.5,Reports 2.5, SQL*Reportwriter 1.1, PRO*C, PL/SQL, SQL*Loader, SQL*DBA, Developer 2000, TCP/IP, SPX/IP
  • Designed, developed and implemented a statistical package to provide statistical indices for building materials and construction activities.
  • Led a team of programmers to complete the job. HP-9000, Confidential 7.0, SQL*Forms 3.0, SQL*Reportwriter 1.1, SQL*Menu 5.0, PRO*C
  • Developed a software package to apply hidden surface removal and shading algorithms for FEM (Finite Element Method) models on IBM 5080 workstation.
  • The software was developed using VS FORTRAN version 2.0 with graPHIGS as GUI tools on IBM 3090 with MVS/XA operating system. IBM 3090, IBM 5080(workstation), MVS/XA, JCL, VS FORTRAN, PHIGS GUI

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