PROFESSIONAL SUMMARY:

• Over 9 years of IT experience with above 5 years of experience in the Salesforce.com CRM Platform involved on Administration, Development, Integration, deployment, communities, lightning component development, lightning design system and classic to lightning migration. 4 years of experience on JAVA
• Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, S - controls, Standard Controllers, Custom Controllers and Controller Extensions.
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Developed Lightning components using Aura Framework which also included client-side AngularJS.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on logic Developed Lightning Apps using Lightning Design System for Salesforce1.
• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes.
• Sound knowledge on Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Used Jenkins continuous integration tool to do the deployments.
• Managing Repositories using Jenkins and GitHub.
• Deployment different sandbox org using Jenkins
• Packaged metadata changes and apex classes and performed data migration with the help of Metadata API, Ant Scripts, Jenkins and Force.com Migration Tool. Used Batch Apex for performing heavy Data Cleansing and archiving large number of records.
• Worked on CPQ application like ZUORA and customized the logic around them.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center.
• Experience in development and customization of Salesforce CRM applications using Visualforce (Controllers, Extensions), Apex classes, Apex triggers, Web services.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, and Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience in working with Developer Toolkits like Force.com IDE, Force.com Ant Migration Tool, Eclipse IDE, Mavens.
• Marketing maven. Writer. Creative Collaborator. Doer. See Portfolio at sewarden.com
• Involved in test suite/cases design using selenium web driver framework(Maven-cucumber) for Salesforce pages and Automation Execution skills enterprise resource and Enterprise Resource Planning (ERP) Systems are used to manage and integrate business processes of an organization
• Involved in CLM (Contract cycle management) and CPQ (Configure, Price& Quote) design mapping to the Salesforce custom objects including Apttus Advanced Workflow Approvals.
• Experience in migrating and integrating data from legacy systems to Sales force using Apex Data Loader and Cast Iron.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries and Governor Limits.
• Experience in working on communities in salesforce.
• Developed Quote Documents using X-AUTHOR for Word, also developed Customized login screen for community user and functionality to redirect user from Salesforce to APTTUS CPQ Quote creation using APTTUS API's, APEX, Visual Force and Trigger.
• Have working knowledge in Service Cloud console with exposure to CTI adapters.
• Experience of Web-to-lead, Web-to-case, Email-to-case functionality.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Expertise in developing web based GUI using HTML, JavaScript and CSS.
• Extensive experience in integrating salesforce app exchange products like Apttus and conga composer with salesforce orgs.
• Possess complete knowledge using x-author tool to create Apttus contract templates and can create them in many languages depending on the requirement.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments
• Logs to catch Exceptions and execute Governors and Limits.
• Technology savvy with aptitude and experience in adopting modern methodologies and innovative techniques to boost work efficiency.
• Experienced in working with different software development methodologies like Agile and Scrum.
• Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with exceptional presentation and client/customer relation skills
• Strong communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS:

CRM: Salesforce.com

SFDC Technologies: Lightning, Apex, Visual force, APTTUS CPQ, ZUORA CPQ, S-Control, Force.com Explorer, Apex Data Loader Jenkins, Mavens.

Programming Languages: C#, C++, Java, JavaScript, SQL, Apex, .Net, Oracle 9i.

Web development: XML, HTML, CSS, Visual force, Web services, Web dynpro.

Operating Systems: Windows 9X, XP, Vista, 7, and Linux.

IDE: Force.com IDE, Eclipse, Visual Studio, Adobe Flash and more.

Utilities: MS-Office Suite and MS Visio.

ETL Tools: Cast Iron, Informatica on Demand

PROFESSIONAL EXPERIENCE:

Confidential - Las Vegas, NV

Salesforce Lightning Developer

Responsibilities:

• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Lead a team of solution partner and/or client developers and specialists to meet specific client requirements; responsible for ensuring an optimal system architecture to facilitate the successful completion of implementations.
• Good with Configure Price Quote (APTTUS-CPQ) Product and Pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process.
• Involved in migrating from salesforce classic to Lightning.
• I configured product and pricing setup using CPQ /Product consoles Formatted and migrated the user data into Lightning Experience. Tested the Lightning components.
• Lightning components and added Design Parameters from Lightning Design System(LDS) Customized Lightning components were built using Java script on client side and Apex on server side.
• Provide guidance, analysis and recommendations to design decisions including but not limited to: architecture, integrations, order management and fulfillment systems, customizations, impacts to scale and performance, rollout strategies and optimal use of features o Provide pre-sales support for order management and fulfillment to solution partners and/or sales teams.
• Defined Org wide default to restrict access from users.
• Development of SOAP and REST based web services used for custom development .
• Proficient writing SOQL queries in Apex Classes and Triggers .
• Expert in APTTUS Product Configuration and Pricing Configuration with some advanced functionality of SFDC.
• Good with Product configuration, Price Rules, Constraint Rules, Categories, Price list, Quote Creation and few more complex pricing functionality using Workflow, APTTUS Approval Process, APEX, Visual Force and APTTUS Pricing Callback Class.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Designed, developed, tested and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports and Dashboards.
• Created custom objects which includes lookup and master detail relationships based on business requirement.
• Performed complete analysis of existing systems and business processes related to sales, service, and Channel Partner and involved in supporting these processes.
• Interacted with business operations, understood business model, involved in gathering requirements, translated needs into Salesforce terms, developed data model, and defined objects and relations.
• Handling projects from planning to post-launch phases.
• Worked on various enhancements of the Salesforce functionality to meet the changing business needs.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages .
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Participate and collaborate with sales teams to demonstrate the technical aspects and value of proposed solutions.
• Analyze and define client’s business strategy and determine system architecture requirements to achieve business goals .
• Formulate strategic plans for component development to sustain future project objectives .
• Gather detailed business requirements and use cases and translate technical specifications into product requirements .
• Create team strategies and establish project scopes of work ; communicate project deliverable timeframes and benchmarks to clients.
• Develop data architecture design to facilitate targeted customer analysis.
• Suggest architectural improvements , design and integration solutions , and formulate methodologies to optimize object-oriented software and database development .
• Organize end-user training and problem analysis for server , desktop and IT infrastructure work .
• Diagnose and repair UNIX and Windows processing errors and implement solutions to improve efficiency .
• Write and implement new server , middleware and database standards .
• Working experience with JavaScript, JQuery, JSON (HTML 5, CSS, CSS3).
• Worked on administering the DocuSign, Form Assembly, OpsGenie, New Voice Media, Informatica and various other Enterprise applications.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and visual Force.
• Accustomed Picklists , Dependent Picklists and Record Types to enforce data quality.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Implemented REST API to retrieve the recent items on the customer portal VF page.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Part of the team that developed the call center module as a support for this project.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well.

Environment: SaleForce.com platform, Apttus CPQ, JavaScript, Visual Force (Pages, Component & Controllers), SOAP, REST, Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Subversion.

Confidential, DALLAS, TX

Salesforce Admin/Developer

Responsibilities:

• Setup Salesforce.com from the ground up for 200+ users.
• Developed several Apex Triggers, Classes and Apex API based - Java classes during the project lifecycle.
• Administrated and monitored the company’s Sales force CRM application.
• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts.
• Worked on Email to case Functionality.
• Setting up Service Cloud Console , Cases (Web to case, email to case), Solutions , Case Assignment and CTI Interfaces .
• Worked on Salesforce Customer Portal to provide an online support channel for Tripwire customers allowing them to resolve their inquiries without contacting a customer service representative.
• Created Triggers on three different frames Case Comments , Attachments , Email messages and integrated them into a single frame-Custom Related list where the content was chronologically ordered.
• Deployed solutions that support customer business processes and requirements using Sales force applications.
• Worked on defining the new business processes and implementing the Salesforce functionality to support these processes.
• Involved in Salesforce integration with various internal and external systems.
• Worked on administering the DocuSign, Form Assembly, OpsGenie, New Voice Media, Boomi and various other Enterprise applications
• Worked on APEX programming with JavaScript in Eclipse IDE 3.4.
• Created contracts using X-Author tool in Apttus contract management. Designed unique contracts for different locations based on the local laws and requirements.
• Integrated Echo sign with conga composer and Apttus contracts making it easier for contract and documentation submission by agents.
• Responsibilities include the overall planning, organizing, architecting, integrating and delivery of all services prioritized in alignment with the client's expectations and business needs.
• Administer, maintain and develop policies and procedures for ensuring security and integrity of company databases and e-commerce package.
• Provide technical guidance, mentorship and coaching to solution partners and client developers regarding the implementation and maintenance of order management and fulfillment solutions based on Demand ware best practices.
• Write and maintain documentation to describe program development, specifications, logic, coding and user operating procedures with the e-commerce environment.
• Used the managed package objects provided by Apttus to create record types and make sure each country received the specific contracts that were designed for them
• Migrated data from MS Excel / CSV files to SFDC using Data Loader.
• Generated SOQL, SOSL Queries for maintenance of multiple objects.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Designed custom components, used them in visual Force pages along with AJAX for partial page refresh.

Environment: s: Salesforce.com, APTTUS, Eclipse IDE, Data Loader, JavaScript, Apex Explorer, Apex, Visual Force, SOQL

Confidential, Phoenix, AZ

Salesforce Developer

Responsibilities:

• Writing Apex Triggers, Classes and Apex API based - Java classes during the project lifecycle.
• Implemented salesforce administration like Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts.
• Worked on case management like Email to case, case assignment and case escalation Functionality.
• Setting up Service Cloud Console , Cases (Web to case, email to case), Solutions , Case Assignment and CTI Interfaces .
• Good exposure in integrating enterprise applications with other API enabled Business Systems (i.e., Salesforce.com, Data.com, Zuora, DocuSign, Incent, Marketo).
• Knowledge of Zuora (designed to automate billing, commerce, and finance operations) and Streaming API.
• Created Triggers on three different frames Case Comments , Attachments , Email messages and integrated them into a single frame-Custom Related list where the content was chronologically ordered.
• Deployed solutions that support customer business processes and requirements using Sales force applications.
• Led team to plan , design and implement applications and software.
• Collaborated with business analysts, developers and technical support teams to define project requirements and specifications.
• Designed, developed, and managed web-based applications , databases , network accounts and programs.
• Launched complex recovery solutions to safeguard mission critical data.
• Worked on APEX programming with JavaScript in Eclipse IDE 3.4.
• Implementing CPQ using Zuora and integration between salesforce and ZUORA.
• Migrated data from MS Excel / CSV files to SFDC using Data Loader.
• Generated SOQL, SOSL Queries for maintenance of multiple objects.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Designed custom components, used them in visual Force pages along with AJAX for partial page refresh.

Environment: s: Salesforce.com, Apex classes, apex triggers, ZUORA CPQ, batch classes, VF pages, and work flows, approval process, validation rules, SOQL, SOSL.

Confidential

Salesforce Developer/ Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Collaborate with product and technology teams to create and develop new business opportunities through UX and IA, as well as, oversee and provide thought leadership in the development of product-focused UX
• Created automation test scripts to test all end-to-end components -- legacy mainframe, Web and upgrade.
• Conducted test case reviews and presented the test cases/test scenarios to the team members for all iterations.
• Created Triggers on three different frames Case Comments, Attachments, Email messages.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Wrote SOQL, SOSL considering the governor limits.
• Integrated Salesforce CRM with Siebel CRM explicitly using web services API.
• Used web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Developed S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
• Worked on Single Sign on to integrate with Salesforce using SAML configuration settings in SFDC, using identity provider along with LDAP server settings.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Involved in Agile testing, UNIT testing and Integration testing.
• Provided security and visibility of data through roles and profiles and gave premier support to the different Salesforce users upon request. Installation of chatter.

Confidential

Java Developer

Responsibilities:

• Involved in development, design and implementation of front end part of the application.
• Developed Use Case Diagrams, Object Diagrams and Class Diagrams in UML using Rational Rose.
• Involved in writing Spring Configuration XML file that contains declarations and another dependent objects declaration.
• Used Spring Dependency Injection framework for Application flow and inject the Business, Service, Data layer Objects.
• Developed user interface using JSP, JSP Tag libraries and JavaScript to simplify the complexities of the application.
• Worked on creating Java web services using SOAP, implemented the SOAP 1.2 standards.
• Actively engaged in the agile development process.
• Contributed in the system study to understand the functionality of the current system Requirement Specification document.
• Involved in creating various Data Access Objects (DAO) for addition, modification and deletion of records using various specification files.
• Worked with RAD for coding all java classes, web services and utility classes.
• Worked on file transformations with text to xml and vice versa, wrote custom parsers for the same.
• Used SOAP UI to test the web services, created SOAP UI test cases and worked on SOAP composite projects.
• Used Junit for all unit testing and integration testing.
• Used CVS as source code repository system for source code version control.
• Used Oracle 10g as the database for all the data related to both the web applications.

Environment: Java, J2EE, Spring, Spring JDBC, Oracle 10g, UML, XML,1 Web services, JSP, SOAP, Bootstrap, CSS, DAO, CVS, SOAP UI, Junit, JIRA, SOAP UI, RAD.