PROFESSIONAL SUMMARY:

• 9 years and 7 months of experience in providing Production support and maintenance of Java J2EE web applications and Enterprise content management solutions with excellent system analysis, design and problem solving skills.
• Extensive experience in Agile and Waterfall model of software development and delivery.
• Exceptional analytical skills to analyze business requirements, identify improvements in business processes, and write functional/technical requirements.
• Experience in testing functionality against business requirements.
• Has the ability to effectively manage multiple, competing, high - priority projects with varying deadlines.
• Acts as a lead in providing application design guidance and consultation, utilizing a thorough understanding of applicable technology, tools and existing designs.
• Verified program logic by overseeing the preparation of test data, testing and debugging of programs. Oversees overall systems testing and the migration of platforms and applications to production.
• Assures quality, security and compliance requirements are met for supported area and oversees creation of or updates to and testing of the business continuation plan.
• Knowledge and understanding of technology object oriented: analysis and design
• Understanding of relational database designing schema, stored procedures, and views for performance with large data sets.
• Understanding of application lifecycle, from design and development to testing, implementation and production support
• Supported the enterprise applications in production and various non-prod environments.
• Ability to lead and resolve complex technical issues related to technology and business domain involved.
• Assist in documentation of technical support procedures for various systems and applications, and in writing scripts and tools used to monitor and support applications.
• Update support/activity log and online documentation as necessary with problem descriptions and resolution steps.
• Experience in application build, deployment and CI.
• Have knowledge and understanding of any Change Management and Problem Reporting Methodologies.
• Facilitate conference calls or bridge calls for problem resolution or project coordination within various teams.
• Good verbal, written and interpersonal communication skills with an ability to interact directly with clients in a range of situations, establishing rapport and building a good relationship with them.
• Ability to learn quickly in work environment, excellent communication skills, productive interpersonal skills, problem solving skills and willingness to work on 24X7 support teams.
• Sun Certified Java Programmer and Web Component developer (Java 1.5)

TECHNICAL SKILLS:

Java Frameworks/Tools: Struts, Spring Core, Spring MVC, Servlets/JSP, JDBC, Hibernate Eclipse, Maven, SVN. ECM Products Documentum Content Server, Index Server, CTS/ADTS. OpenText Live link Content Server, Application Builder

Programming Languages: C, Java, Servlet, JSP, JavaScript, HTML, XML, CSS, DQL/API, SQL, PL/SQL, UNIX and Oscript/weblingo.

Application Servers: JBoss, Apache Tomcat, WebLogic, Liferay Portal Server

RDBMS: Oracle, MS-Access 2000, SQL Server

Platforms: Sun Solaris, HP-UX, RHEL, AIX, Windows Server 2003/2008/2012

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Sr. Production Support Analyst

Responsibilities:

• Support of several client’s custom built master servicing applications:
• SURF (Servicer’s reconciliation facility) is a web-based application which allows servicers to view and download loan-level portfolio data, reject data, upcoming ARM, rate reductions, loan maturity notifications and DLRS data. SURF provides a reconciliation tool which will facilitate customers meet Confidential ’s loan reporting requirements by providing various data to do their reconciliation. Additionally, SURF allows users to correct their LAR a loan at a time or they can upload a file for bulk correction.
• MOCR (Mortgage Ops Customer Reporting) is an application that provides the ability for servicers to directly access data from the Message Manager UI for reconciliation and analysis. It is a standalone java based system. There are two tiers: Service and Database Tiers. The tiers provide all functionality that support MOCR. It publishes daily and monthly reports on Message Manager. Data source for these reports are SIR ORDB, MAST, ASCMAIN, CLM data file and RDW.
• Responsibilities:
• Providing production support to various web applications in Confidential under Master Servicing Applications Portfolio which includes SURF, MOCR, eBoutiqe, ASC Main, Consolidator, Credit Enhancements, eTransfers, RADAR (REO Accounting Data and Reporting) etc.
• Handling/troubleshooting daily & monthly scheduled autosys job failures on a regular basis.
• Troubleshooting end user issues and managing applications availability as per SLA.
• Supporting recurring and month end activities

Confidential, Reston, VA

Sr. Production Support Analyst

Responsibilities:

• Investor Reporting (SIR) - Servicer and Investor reporting application for single family loans. Functionality includes Security Bond Administration, Disclosures, P&I accounting and cash management.
• The project involves key components like batch processing optimized for high transaction throughput, transaction (OLTP) system for SIR operations, Data vending. Maintenance and production support to monitor various data loading through the ETL (Informatica), Autosys.
• Responsibilities:
• Worked on SQL*Loader to load data from flat files obtained from various facilities every day.
• Created and modified several UNIX shell scripts according to the changing needs of the project and client requirements.
• Validate all loaded data on Oracle by creating and running Oracle sqls.
• Involved in handling interruptions (or) bugs in operation and carry out mitigation/problem management.
• Work with users of application in automating the business process.
• Participate in project meetings to plan rewrite of additions to application in production or being revised for release into production
• Involved in deployment of Autosys JILs, oracle database deployments and UNIX.
• Support and coordinate application setup in DEV/SIT/UAT/IUAT environments

Confidential, McLean, VA

Lead Engineer Java/ OpenText /Documentum Production Support Analyst

Responsibilities:

• Responsible for development, support, maintenance and implementation of a relatively complex custom module installed on OpenText Live Link Content Server. Credit Governance System (CGS) is the official system of record for credit decisions that have gone through Confidential 's credit governance process. It is an automated workflow system that routes credit decision requests to the appropriate approval authority, auto tracks decision disposition (approve or decline), decision documentation, monitoring results and provides on-demand reporting. Credit decisions at Confidential are complex affairs requiring lots of electronic documents, the timely recommendations and approvals of several key associates and Decision authorities. CGS simplifies the credit decision process by routing each request to the appropriate persons based on decision leveling and compliance with corporate credit policy.
• Responsible for support, maintenance and implementation of various OpenText products.
• Troubleshooting end user issues and managing application availability during business hours.
• Applications Platform and Environment management.
• Requirement gathering of new enhancement requests and projects.
• Design and development of new enhancements and projects.
• Liaison between Business Users, IT team and Wipro Offshore resources.

Environment: Open Text Content Server (CS 10), Application Builder, Oracle 11g, IIS, Documentum Products Suite, Windows Server 2008 R2 Enterprise, Java, Struts.

Confidential, Lexington KY

Documentum Developer/ Administrator/Configuration & Support Analyst

Responsibilities:

• Responsible for development, support, maintenance and implementation of various web components of Documentum Products Suite (DA, WebTop, eRoom, Center Stage, Task Space, RPSA, DAM etc.)
• Involved in meetings with team members in understanding the user requirements and developing functional requirements and Technical Design Document accordingly.
• Provide Post Prod Support for DCTM
• Involved in Production deployment
• Documentum process and Data Migration to Image Now repository
• Provided system administration support including Documentum content server and Docbase installations, system and database monitoring, migration and other Documentum components like Index, CTS/ADTS servers.
• Created users, groups, ACLs, custom objects and custom object types using DQL, API and Documentum Administrator
• Worked for Testing Strategy and created the System and Integration test script to test the full functionality before Production live.
• Worked on problems of complex scope, through extensive usage of standard concepts & principles
• Worked as a fully contributing team member, under broad guidance with independent planning & execution responsibilities
• Had the ability to respond to detailed queries
• Responsible for coaching, guiding and mentoring junior members in the team to help scale up faster.
• Responsible for all support issues related with enterprise document management system and web content management system
• Involved in Site creation, configuration, deployment activities including web template creation and development
• Worked for Unit and System testing using HP Quality Center.
• Developed several DFC based Documentum components as per business requirement
• Involved in extensive Documentum Administration and Web Content Management Administration.
• Involved in recycling of Content Server, Application Servers, Index Servers, CTS/ADTS Server services, BOCS, Docbases, Docbrokers, JMS. Installation and configuration of new Patches. Rebuilding indexes for full text search.
• Providing Production support for various Java J2ee custom web applications:

LSPortal, WPO B2B Ecommerce, Supplies Loyalty, Lex Connect. Applications deployed in Life Ray Portal

(GWOS, Vistex, Customer and Partner Portal).

Environment: Documentum Content Server 6.5 sp2, DA, WebTop, eRoom, Center Stage, Eclipse, RHEL 5.7/6.2, Image Now, DFC, Windows 2003/2008 server, Java, Life Ray Portal Server, Apache Tomcat.

Confidential, Lexington KY

IBM FileNet Administrator/Support Analyst

Responsibilities:

• Invoice Imaging FileNet application is for the document and image capture in a central location from the geographically distributed locations. The documents are scanned and uploaded to the FileNet server. Generally, the documents are either invoices or contracts. Upon receipt, FileNet sends a confirmation message to the Lexmark server to alert the sender of a successful delivery.
• Responsibilities included Installation of FileNet Panagon and related software’s like IDM Desktop, CS Admin tool, Capture Desktop etc. Configuration and testing of the interfaces with respect to various environments like JDE, Monitoring of FileNet Application and Web Servers and related services. Installation of FileNet software patches, changing registry settings, Add/replace stored searches (. FST files), Check Storage Shelf, Change Mappings of Scanned Documents for Specified Servers, creating new user’s groups, fixing cache related problems, creating new search templates, working with JDE and Hi-tech teams, Server reboots Assigning CVL values, document class. Unit Testing and Integration Testing

Environment: Windows Server, FileNet Panagon IDM, IIS, SQL Server.

Confidential, Lexington KY

Java Developer/Production Support Analyst

Responsibilities:

• Lexmark e-commerce Application: e-commerce is a custom web application. It is a java/struts application deployed in Tomcat Application Server. It has integrations with LSPD, LPMD etc. e-commerce is a collection of many applications such as WPO, B2B, Checkout, Shopping Cart, Catalog, Shop and Pricing Admin.
• Responsibilities included Application Production Support and Maintenance Activities. Code Promotion in various environments (Prod, QA and Dev). Logical DBA Activities (writing SQL scripts and analyzing SQL queries). Bug Fixes and Solving Daily Incidents and Code Change Requests.

Confidential, Lexington KY

Java Developer/Production Support Analyst

Responsibilities:

• Business Development Productivity Tool. BDPT is a Java/J2EE application. It uses various open source technologies like Struts Framework, IBATIS etc. BDPT is an Internal Application of Lexmark. The Primary users of this application are Sales Representatives, Operations, Costing Group and Pricing Group. Lexmark Sales Representatives approach prospective customers and negotiate for selling Lexmark Printer products. On the basis of negotiation, they prepare a quote. Sales Representatives then create an account for the customer and update the same in this application. Once he submits the information, the requirement goes to Sales Manager for approval. Once Sales Managers approve the requirement it goes to Operation and Costing groups to do costing for the particular requirement. Pricing Group negotiates on pricing and finally approve/reject the requirement. If it gets approved, then Pricing Manager submits the proposal to contracts for subsequent execution.
• Responsibilities included Application Support and Maintenance Activities. Code Promotion in various environments. Co-ordination with LDAP, Opinio and Reports Team. Bug Fixes and Solving Daily Incidents and Code Change Requests.