SUMMARY:

• IT Delivery and Leadership with 17+ years of experience towards organization goals in various technologies and domains including Marketing, Cloud Integration, POS, Telecom & Unified Message Solutions.
• Exceptional abilities in building relationships, project design, leadership and development with organizational skills to assure success.
• Excellent communicator and enterprise leader across multiple teams to accomplish project objectives and customer satisfaction.
• Captured 25% savings in Project Costs by QA automation and concurrent development.

CORE COMPETENCIES:

Application Development & Maintenance | Cloud Computing | SOA & Micro services | Onsite - Offshore Coordination | Program & Project Management | Agile & Waterfall Methodologies | Product Lifecycle Management | Staffing, Coaching & Resource Management | Cost Benefit Analysis | Solution Design & Validation | Risk & Issue Management | Vendor Negotiations | Production Support & Problem Management | SLA Compliance & KPI Assessments

TECHNICAL SKILLS:

Programming Languages: C#, Java, Python, Visual Basic 6.0, C/C++, PERL

Database: SQL Server 2014, SSIS, Oracle 8i, MS Access, Sybase 11.5, Pervasive

Web Technologies: SOA, ASP.NET, AJAX, Confidential, MVC 4, Java Script, JQuery, AngularJS

Project Management Tools: MS Project, MS Visio, Clarity, Service Now, BMC-Remedy ITSM

Agile Tools: MS Team Foundation Server, JIRA, Stash, GIT, Confluence, Jenkins

Cloud Integration: Snap Logic, Workday, Kronos

Data Analytic Tools: Talend, Tableau, Gretl, R-Programming, Azure Machine Learning

PROFESSIONAL EXPERIENCE:

Confidential, Irving, Texas

Senior Technical Delivery Manager

Responsibilities:

• Onsite-offshore coordination for the delivery of Streamline Marketing Applications.
• Facilitating daily SCRUM calls with onsite & offshore teams and follow-up on tasks delivery.
• Periodical review & prioritization of Support & Enhancement requests for Streamline.
• Created the Agile framework in JIRA and performed Agile coaching to the team.
• Facilitating monthly Sprint Planning sessions and triaging of Product Backlogs.
• SIT, UAT and Production deployment support & validations for Streamline release. Coordination of quarterly & ad-hoc releases and validation of software fixes.
• Worked with multiple business units and integration teams to facilitate Workflow Redesign.
• Coordinated the COM integration process validations with business and identified the root cause for the data discrepancies.
• Performed data gap analysis with EDW team and created a data synchronization process.
• Generating ad-hoc reports on Marketing Promotions & Campaigns.
• Created UI mockups and design documents for Product Roadmap planning.
• Created regression test suite to validate Streamline Project Releases.

Confidential, Grapevine, Texas

Development Manager

Responsibilities:

• Created Delivery Release Schedules, Checklists & Dependency Matrices to align the implementation of software components across multiple systems.
• Created Master Implementation Plans and coordinated with multiple teams for a successful project implementation. Worked with business and internal stakeholders for validations.
• Led the Development Teams for implementation of Cloud solution for Retail Lease Management using Snap Logic and Confidential Web Services.
• Performed Scrum Master role for Sprint planning & retrospection activities. Created the Scrum of Scrums framework across multiple teams for the delivery of SOA projects using Confidential and Micro Services.
• Led the Development Teams for integration of Private Label Credit Card solution with POS, eCommerce, Middleware & Order Management Systems.
• Led the team for the implementation of DevOps practices like Integrated Unit Tests using NUnit, SoapUI & PostMan and Build Automation & Deployment using Jenkins.
• Collaboration with Project Management Office, Strategic Management Office, Enterprise Architecture and Operations teams to plan the Product Lifecycle and Project Releases.
• Worked with multiple teams to create the high level Rough Order of Magnitude (ROM) for the project initiations.
• Led the Global Systems team to create the detailed Level of Estimate (LOE) and worked with PMs to create the Work Breakdown Structure for project planning.
• Collaborated with HR, Finance, Accounts, POS, other internal departments and Workday for the successful implementation of Workday HCM & HRMS. Coordinated with partners to track the Project Timelines & Integration Validations.
• Worked with the Architecture Team and Workday to define the layouts for data transfer of employee information via Confidential Web Services and Tibco.
• Coordinated the Disaster Recovery exercises for Enterprise Service applications.
• Led the development team in Cloud integration of Kronos & Workday for time sheet compliance. Validated the SLAs with Legal and Security teams to meet the payroll compliance.
• Led the development team to implement Corporate Middleware solutions using C#.NET, Entity Framework and SQL Server technologies.
• Created periodical reports in Clarity for resource forecasting and tracking the OpEx and CapEx budget.
• Led the Development Teams to architect the sales processing engine for daily files from brick and mortar POS stores and eCommerce system.
• Created and sustained productive business relationships internally and externally for Win-Win opportunities. Delivered executive level presentations and status reports.
• Collaborated with Development & QA teams to standardize the Test Plans and Validation Criteria. Created a culture of ‘Built in Quality’ and achieved low defect ratio and highest customer satisfaction.
• Constant focus on production alerts, 24x7 on-call escalation contacts, supporting business after business hours and followed up of issues till closure.
• Led the team to automate repeated production support tasks and improved IT productivity.
• Created a parallel execution strategy for migration of Windows 2003 applications to Windows 2012.
• Created an interim solution to support California Pawn Law compliance rules for Second Hand Sales and achieved the first retailer to be compliant in California.
• Facilitated negotiations with internal LP department and Law Enforcement agencies for Second Hand Sales business & PCI compliance.
• Reduced cost for Enterprise Service projects up to 30% by effective utilization of resources and concurrent development. Handled $8 Million worth of projects per year for ES Integration team. Collaborated with QA team to create automation suite for Middleware applications and reduced the cost of testing by 25%.
• Collaborated with Enterprise Architects & Portfolio Managers to create IT Solutions using C#.NET and Confidential Web Services. Drove several Programs for Integration Applications and set the standard for Program Management.
• Negotiated with vendors and created MSA/SOW with partners like Snap Logic for Integration applications. Led the team to create Dashboards to measure KPIs and SLAs.
• Insisted on quality deliverables from development team and conducted periodical code/process reviews to improve the quality.
• Created a platform for the Business & IT to closely work together and hosted ‘Show & Tell’ demo session during the development stage of the projects.
• Led the development team to create implementation plans and coordination of implementation activities and validations with multiple teams for Regional Stock Balancing, Promotions, Private Label Credit Card, Store Dashboard, Pawn Law Compliance and several other projects.
• Worked with resource managers to ensure resource availability and capacity planning. Effective utilization of resources to achieve project objectives and reduced product backlogs.
• Worked with recruiting companies to balance staff augmentation during concurrent project developments and created a project transition strategy.

Confidential, Irving, Texas

Software Consultant

Responsibilities:

• Design and development of Smart Client Windows modules for a VOIP Desktop application using Composite Application Block framework.
• Implemented the Model View Presenter pattern for the Smart Clients.
• Created a caching framework using Microsoft Enterprise Application libraries.
• Created a Windows service for real-time interaction with the Confidential .
• Created a common Confidential Web Service for interacting with the Confidential and 3rd party clients.
• Consumed a Web service in the Windows module for real-time data synchronization
• Created prototype applications for product management and demos.
• Created Business Logic Libraries that can be consumed by both Windows and Web applications
• Maintained Web applications for UA5200 and Message Center using CruiseControl, ASP.NET, Ajax, C#.NET and JavaScript

Confidential

Senior Software Engineer

Responsibilities:

• Performed onsite coordination between client and offshore teams for tracking Development & Support efforts.
• Maintained the monthly SLA reports for AT&T.
• Coordination of implementation activities with onsite, offshore and partner teams for ECAM.
• Created the Quest Healthcare reporting application using ASP.NET/SSRS for tracking the product sales performance by region and city.
• Created the internal ESOP application for the Corporate Finance team using ASP.NET.

Confidential

Programmer

Responsibilities:

• Created the User Manager application modeling the NT User Manager for maintaining the user accounts for the Unified Messaging application.
• Created the Exchange Server gateway application using Confidential for interacting between MS Exchange and the Unified Messaging outputs from Scanner & Fax.