SUMMARY:

• Visionary technology executive, collaborative business partner, strategic planner and solutions leader with 20+ years of executive and hands - on experience.
• Strengths include strategically and cost effectively utilizing technology in alignment with corporate goals, consistently improving delivery times and service levels while reducing costs, excelling at strategic planning, building high-performance teams that are proud of their work and produce measurable results, championing best practice methodologies and continuous improvement programs.

PROFESSIONAL EXPERIENCE:

Confidential, McLean, VA

Senior Director/Engineering - IT

Responsibilities:

• Lead technologist influencing future technology direction and roadmap, current supported standards and process improvements.
• Leads the Shared Technology Services Delivery team to architect, engineer and deliver infrastructure solutions for all projects. This group is aligned with business lines and provides the single point of contact for Business IT teams into IT Technology Service groups. Team handles general support, project intake, requirements/estimation, solutions design and documentation, coordination of environmental builds and delivery.
• Sample projects include: Mobility - BYOD/CYOD Implementation, VDI Implementation, ItaaS prototyping, Network and Voice Transition Services, RPA Robotics, Prod and Non-Prod Separation, Virtualization, Cloud Provider diversification, Wireless Upgrades, Hadoop/Big Data Project, ServiceNow implementation, Office 365 Exchange, MS Office Pro Plus Upgrade, SharePoint 2013, Public Key Infrastructure, Data Center Consolidations, Storage Reengineering, Document Storage, Email Archival, DevOps using Docker and more
• Achieving $5M/year tax credit as the IT Lead for the annual “Research Experimentation Tax Credits Initiative”.
• Lead a discussion panel at the Society of Hispanic Professional Engineers Conference in Baltimore, November 2015.
• 96% virtualization of servers
• Working to cut down environmental provisioning from 12 steps to 2
• PaaS implementation using cloud broker for on-prem and off-prem (cloud)
• ITIL roles in Incident, Problem, Configuration and Change Management
• Coordinate forecasting of future infrastructure demands for capacity planning and management.
• Managing a cost center through forecasting and monthly reviews with IT Finance.
• Champion digital business strategy: Identify disruptive trends, threats, talent and partners, and then champion proposals and priorities for the enterprise to thrive.
• Promote IT subcultures to nurture a balance between focus on keeping things running and balancing innovation with risk.

Confidential, Mt. Laurel, NJ

Account Executive - Applications

Responsibilities:

• Executive in charge of implementing a new social services system in New Jersey called CASS (Consolidated Assistance Support System) which is the largest social services eligibility system in the US, replacing 15 current applications, servicing 8.7M residents in New Jersey.
• Leading the implementation of portions of the Affordable Care Act (ACA) in New Jersey as part of CASS described above.
• Managing a team of 70+ developers, analysts, testers, architects and project managers.
• Leading the design, development, delivery and support of the largest implementation of social services eligibility system in the US, leveraging a commercial solution from IBM called Cúram. Solution is built on an n-tier, Web-enabled, JavaEE platform.
• Championing Agile development: running Scrum sprints for seven different development groups for rapid development, automated builds, automated testing/Junit and more.
• Devised new and fresh approaches for client reviews of project artifacts
• Won several contract additions as a result of having a delighted client.
• Identified and successfully negotiated a revised implementation approach to save significant costs to the client while also reducing the project risk.
• Technical lead with Federal such as Centers for Medicare & Medicaid Services (CMS).

Confidential, Philadelphia, PA

Account Delivery Manager

Responsibilities:

• Managed a large technology team (200+) supporting ‘Benefits Administration’ products (Health Insurance and Pensions) to deliver HR/Benefits outsourcing solutions for 6M users across 100+ global clients
• Architected and Implemented next generation of the products based on JavaEE, Microsoft .NET and Oracle technologies, running high-availability environments.
• Worked with senior business leaders in defining and managing the global projects, and designed and implemented global IT service strategies.
• Architected and Implemented system stability measures for business-critical products that reduced outages down to zero (0) during heavy use, improving client relations.
• Migrated Data Centers from multiple locations (4) into one world-class data center with enhanced disaster recovery and business continuity capability.
• Implemented Off-Shore (India) programs to improve workforce cost and efficiency.
• Leader on IT Audits (Sarbanes-Oxley, SAS70) and Due Diligences.
• Lead continuous improvement of products, process and technology applying industry best practices, using CMMI Level 3 Process Area practices, applying PMBOK, Six Sigma.

Confidential, Horsham, PA

IT Manager

Responsibilities:

• Lead teams that delivered and supported financial, e-commerce, internet, contact center and back office applications for mortgage banking and finance.
• Chief architect of a major consolidation initiative that improved productivity and workflow while retiring 30+ applications, using FiServ MortgageSev as system of record.
• Presented the most popular Conference Lecture for MortgageSev Users Conference 2004.
• Added large loan portfolios and systems as a result of major acquisitions, such as Confidential in San Diego and Capstead in Dallas.
• Assumed critical regulatory project roles on Sarbanes-Oxley, Gramm-Leach-Bliley (GLB) Privacy Act compliance initiatives.
• Provided technology solutions to enterprise call centers, and ranked second place in overall customer satisfaction of the national mortgage lenders by JD Powers & Associates in 2001.
• Provided solutions to Servicing Operations to help drive cost to service down 14% in 9 months to a record low, putting them in the company of best in class.
• Developed 10+ Internet sites; one mortgage site rated Top10 by Gomez.com in 2004, and the Company Intranet: CIO Magazine’s “Web Business 50/50 Winer 2000”.
• Developed web services for Private Label and online Electronic Bill

Confidential, Huntingdon Valley, PA

Manager of Technology

Responsibilities:

• Managed the technology teams to deliver superior legal solutions for this leading provider of Litigation Services/ Electronic Discovery.
• Successfully redesigned all essential business systems for better performance, scalability and automation using new technologies such as grid processing.
• Worked with senior business leaders in setting the product strategy, designing and implementing IT service strategies, and delivering projects that drove new business.
• Managed teams to implement advanced product features: Concept Search, Email Threads, near-dupes, clustering, PrivLog, Foreign Language, Password Cracking automation.
• Lead continuous improvement of products, process and technology applying industry best practices; using ITIL, CMMI Process Area practices and Agile Scrum framework.

Confidential, Horsham, PA

Software Manager

Responsibilities:

• Managed and led teams for defense projects, involved in all phases of systems and software engineering ranging in complexity from rugged workstations to large turnkey data processing/display systems.