SUMMARY:

• Seven plus years of IT experience with four plus years of Pega experience as a Pega System.
• Having three plus years of experience in Java/J2EE.
• Certified Senior System Architect, Certified System Architect from Confidential Inc., US
• Extensive knowledge in Design, Development, Deployment and Integration of PEGA PRPC and Java/J2EE based applications.
• Successfully designed and delivered PRPC BPM products and internal applications and Smart Disputefor Credit Card.
• Experience in CPMHC framework and in implementation of Business Process Modeling.
• Experience in class structure, work flows and Rule sets in Pega PRPC.
• Experience in various version of Pegai.e. PRPC 6.1, PRPC 6.2, PRPC 7.1.6, 7.1.7, 7.1.9
• Exposure in AGILE iteration based project methodology &SDLC life cycles.
• Knowledge in web development experience with J2EE components that includes EJB, Servlets.
• Experience with Web Scripting Languages: XML, CSS, JavaScript and HTML.
• Proficiency in developing Secure Web applications using, JSP, Servlets, Java Beans, XML, JDBC, JavaScript and HTML.
• Extensive experience with Oracle Databases& thorough knowledge & experience in PL/SQL, Stored Procedures, Triggers.
• Have good communication and interpersonal Skills, an excellent team player works towards the growth of an organization.
• Exposure to varied fields like Banking, Insurance and Healthcare in Business Process Modeling.
• Complete proficient in Pega Implementation cycle. The Implementation cycle includes Modeling of Business Process, PRPC tool installation, design, development, testing, and deployment.

TECHNICAL SKILLS:

BPM: PEGA PRPC v6.2, v6.1, 7.1, Customer Process Manager, Smart Dispute

Programming Languages: Java, J2EE, ASP .NET, SQL and PL/SQL.

Databases: Oracle, MySQL and Microsoft Access

Operating Systems: Linux and Windows family

Tools: Eclipse IDE, SQL server 2012, Microsoft Visual Studio 2010 and Microsoft Visio 2010

PROFESSIONAL EXPERIENCE:

Pega Senior System Architech/developer

Confidential, Wilmington, DE

Responsibilities:

• Inherit the Smart Dispute flows and customize them according to Business needs.
• Experience working on latest version of PEGA i.e. PRPC v7.1.9
• Integrate with external systems to do the case level data enrichment and post/retrieve the memos.
• Working with Business to gather requirements (story grooming) and involve in story pointing call with various teams (Dev, QA, UAT and Provider Service).
• Experience in working on Connectors and Services.
• Created agents to access the data from external table and create/update a case accordingly and also, to send systematic correspondence to the customer.
• Give directions to off shore and help with technical design and do a code review.
• Create class structure considering the future projects coming in.
• Worked on various activities to implement the complex business logic.
• Worked on Decision Tables, Decision Maps, Declarative Expressions, and Indexes etc.
• Worked on validation rules to make sure, user enters correct information.
• Participated in designing security application, specialization which involved setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.
• Troubleshoot and communicate with Pega Support team in order to resolve technical issues, which require hot fix from Confidential .

Environment: PRPC 7.1.6, 7.1.9 and Java.

Confidential, Plano, TX

Responsibilities:

• Created application profile, application accelerator and document with DCO
• Designed Access Groups based on functionality of business roles.
• Improved performance of application by analyzing with PAL, Database Tracer and log analyzer.
• Developed composite portals, Harnesses, Flow actions and sections.
• Worked with SMA, Tracer, clipboard, logs and rules inspector in order to resolve various problems.
• Developed complex scenarios with multistep & nested iterations in activities and sections with grid layouts.
• Implemented Agents in multimode environment with email service.
• Customization of SLA Processing with calculation of goal, deadline and past deadlines and add record in Service Queue.
• Created Classes and Class groups.
• Implemented declarative processing with Declare expression, Declare page, decision table, decision tree and map value rules.

Environment: PegaPRPCVersion 7.1.7, Postgress SQL 9.3.4d,Tomcat 7, MS Visio

Confidential, Franklin Lakes, NJ

Responsibilities:

• Working with the various businesses teams to gather business requirements, designed prototype of the system and presented to the business users/managers.
• Followed the UML methodology to Create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams, Data Flow Diagrams (DFD’s) and MS Visio and thus defining the Business Process Model and Data Process Model.
• Created High Level Class structure, Workflows while following company standards and guidelines.
• Involved in Customer Service Representative (CSR), other users Interaction & service processes.
• Implemented a work process that eliminates the need for core forms (paper or electronic versions) and the various process steps associated with them.
• Designed Business Rules to implement, expansion and performance improvements System using Pega PRPC.
• Created CPMHC Framework and Implementation Layer for Framework and Implementation as well as for Work Pool, Data, and Integration Classes.
• Created operators including test operators for different access groups namely Administrators, SystemArchitects, BusinessAnalysts, Users, and Managers.
• Created Work Groups as per the business requirements, assigned a Manager and a Default Workbasket and Contacts.
• Imported and Exported the Zip File for the Application, RuleSets, Class Instances, and Data Instances between versions of PRPC.
• Created Property Rules, Section Rules, Flow Actions, Screen Flows and Standard Flows.
• Designed Repeating Groups, Controls like Dynamic Select, Auto Complete, Calendar for the User Interfaces.
• Created When Rules, Decision Tables, Decision Trees, Decision Maps, Validation Rules and Declarative Rules.
• Designed Workflows and Work Parties, Correspondence Rules, Local Flows and Connector Flows, Service Level Rules (SLA), and Routing Rules in Assignment Flows.

Environment: PRPC Pega 6.2, DB2 Database, WebSphere 6.0 application server, Java, Quality Center, Java, MS Access.

Confidential, Sterling, VA

Responsibilities:

• Created High Level Class structure, Workflows and Rule sets in Pega PRPC.
• Worked on CPM Specific rules like Rule - Pega-Intent-Task and Rule-Pega-Interaction-Driver.
• Customized and implemented default Flows, Flow actions and UI that are critical to the business.
• Working with the various business teams to gather business requirements, designed prototype of the system and presented to the business users/managers.
• Creation of HTML rules, Properties, Embedded Pages and Correspondences.
• Created Rules for Validation, Integration rules like Rule-Connect-SQL using methods.
• Involved in Bug Fixing Activities with System Architects.
• Experienced working with Connectors and Services
• Actively involved in the User Interface solutions for the clients
• Created agents which will run in the background to generate daily, weekly and monthly reports.
• Developed workflows while following company standards and guidelines.
• Defined activity steps and created methods in PRPC for the implementation of the Business logic.
• Extensively used Clipboard and Tracer for debugging of processes developed.
• Strictly adhere to the PRPC guard rails as defined by Confidential Inc.
• Prepared Unit test cases and Unit test logs.
• Created list and summary view reports.

Environment: PRPC 6.1 SP2, CPMHC 7.3/7.4, MS Visio, HTML, XML, SQL Connectors, HTTP, SOAP Services, Oracle 10g, Java, J2EE, CSS and Java Script, IBM Web Sphere Application Server 6.1/7

Confidential

Responsibilities:

• Gathered, developed, and maintained various business requirements from initial phase to final implementation
• Assisted database designers by continuous involvement in transition from business data to database design.
• Designed rich user interface components in JSP technology and Client validations using JavaScript.
• Implemented Struts pagination to display search results in pages.
• Mapped Form and Action Classes in Struts-config.xml.
• Coordinating with the business and QA team.
• Represented team in UAT. Bug fixes and technical support.
• Troubleshooting & fixing defects.

Environment: Java, JSP, Servlets, JDBC, Struts, Hibernate, Java Script, Tomcat, CVS, UNIX, Eclipse, XML Oracle.