QA Lead/Support Specialist Resume

OBJECTIVE:

Obtain a position as a QA Tester, where I can display my extensive QA capabilities and provide solid results.

RELEVANT SKILLS

Programming: HTML4/ CSS/JavaScript, PHP, SQL/MySQL, REST

Graphic Arts/Animation: Adobe Creative Cloud

Audio Egnineering: Sony Acid Music, Sony Sound forge, Audacity

Social Media: Twitter, Facebook, etc.

Testing: Blackbox/Whitebox/Usability/Regression Testing Methodologies, Firebug plug - in for Firefox, Bug rocket Bug Tracker, Starteam Bug Tracker, Selenium

Version Control & Content Management Systems: Wordpress CMS, Joomla, Subversion

IDEs: Eclipse, Bluefish Editor, NetBeans, Visual Studio.NET

Operating Systems: Windows, Linux, Android, iOS, Mac OSX, Apache

Microsoft: Office Suite, Project

OpenOffice.Org: Suite

Technical Writing: 2 years (kb articles, design & functional specs, training manuals, install guides)

Project Management: Trello & Dot Project Tool

Time Management: Netsuite

Ticketing Systems: Remedy, SAMSON

Conference Tools: Netspoke, WebEx

EXPERIENCE

QA Lead/Support Specialist

Confidential

Established best practices for QA process based on IEEE 829 standards
Research of tools to streamline process, including Selenium
Facilitated cross training of other departments for acceptance testing
Cross-platform manual testing for functionality, quality control, usability.
Bug reporting to developers via Bugrocket
Asset and logic management of custom Avatars in a Java environment
Knowledgebase documentation

Senior Specialist

Confidential

In-depth knowledge of multiple Mobile Platforms including functionality and response
Advanced troubleshooting to isolate root causes of issues.

Junior Web Developer/SEO Specialist

Confidential, Denver, CO

User functionality testing
LAMP Development - add-ons, functionality, internal application.
Asset management.
QA for Mid-Senior level developers as needed.

Quality Assurance Lead

Confidential, Denver, CO

Created QA process.
Developed customized test process that fits with company needs - User acceptance, functionality.
Bug reporting to developers
Merged QA and QC processes into streamlined system.

Quality Assurance Analyst/Tier One Support

Confidential , Colorado Springs, CO

Utilized Blackbox and Whitebox methodologies in relation to VoIP conference software.
Used SQL queries when pulling targeted information for reports.

Reporting Analyst

Confidential, Colorado Springs, CO

Advanced troubleshooting for Windows-based environment.
Workforce management monitoring call metrics for Service Level Agreement.
Regularly assigned special projects.

Technical Support Group Analyst

Confidential, Colorado Springs, CO

Wireless Local Number Portability provisioning
Occasionally tasked to work with parent carrier ( Confidential ) to resolve porting issues.

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